System Administration·Confirmed live in the last 24 hours·
Full-timeRemote in USA$140k - $185k /yr
About the Job
Requirements
Fluency with at least one formal control framework.
Hands-on familiarity with modern artificial intelligence tools and active interest in their development.
Ability to identify and describe safe approaches to requests involving risk.
Progressively responsible IT experience, including experience running technology operations and a small team in an environment with real compliance obligations.
Experience managing small teams, vendors, projects, and technical teams.
Experience supporting corporate IT infrastructure and business applications.
Experience leading system implementations, migrations, upgrades, and operational improvements.
Experience with Microsoft 365 administration, ISO, SOC, and GDPR.
Experience implementing generative artificial intelligence or automation solutions.
Bachelor’s degree in information technology, computer science, information systems, cybersecurity, or a related field is highly desired.
Must reside in one of the listed eligible states: Alabama, California, Colorado, Georgia, Iowa, Maryland, Michigan, Minnesota, Mississippi, Missouri, New Jersey, New York, North Carolina, Oregon, Pennsylvania, South Carolina, Texas, Utah, Virginia, or Washington.
Responsibilities
Lead the help desk function for a distributed workforce across two primary sites in Washington, USA, and Ahmedabad, India, and remote workers around the world, including setting service expectations.
Administer Microsoft 365, including Entra ID, Exchange Online, SharePoint Online, Teams, Intune, Purview, and Defender.
Administer identity and access, including onboarding and offboarding, access changes, group and role design, and privileged access controls.
Manage the endpoint fleet, including procurement, build standards, configuration, patching, recovery, and disposal.
Manage vendors, contracts, licensing, and assets, including renewals, third-party risk reviews, and tracking assets and costs.
Maintain business continuity for internal systems through backups, restore testing, and documented recovery expectations.
Perform security operations, including vulnerability monitoring and remediation, logging, and maintaining a rehearsed incident response process.
Deliver upgrades and improvement initiatives, and create standards and documentation that enable others to operate the systems.
Own internal technology operations, including budgeting, vendor management, hiring, platforms used by the team, and assigned security and compliance controls.
Use infrastructure as code, version control, and repeatable deployment practices; provide teams with a safe, documented path to run what they build and explain when a request does not fit.
Own security and compliance controls associated with ISO 27001 and SOC 2 Type II certifications, HIPAA obligations, and GDPR-scoped data.
Apply identity-centered principles, including least privilege, scoped access, and risk minimization.
Govern access, permissions, and acceptable use for internal artificial intelligence tooling, and support and govern internally built AI tools.
Help determine which internal tools and connections may run, which credentials they use, and what may run unattended.
Enable end users to quickly build, operate, and securely roll out their own applications to their teams through the internal platform, and contribute to the platform’s future direction.
Facilitate and accelerate responsible organizational adoption of artificial intelligence, AI-based tools, and user-created AI applications and systems.
Collaborate with teammates centered in the Pacific time zone.
Desired Qualifications
Experience with infrastructure-as-code practices, version control, and repeatable deployments.
Experience applying a platform-centric approach to technology delivery as a service.
Experience enabling teams to operate self-built tools through a safe and documented process.
Who We Are
Prowess Consulting is a technology consultancy that helps some of the world’s largest technology enterprises define, manage, benchmark, and market their solutions and services. We invest the time to deeply understand our clients’ technologies, customers, and business objectives so we can help them develop the strategies and stories they need to succeed in the market. Our team of technology and marketing experts stays immersed in the trends shaping our clients’ businesses, enabling us to add value at every stage of an engagement. That same technology-first mindset applies internally: our people are highly technical and expect our systems to be fast, well designed, and secure by default. This role reports to the CISO and leads a small team, with the opportunity to shape and grow the function as business needs evolve. You will have end-to-end ownership of internal technology operations, including budgeting, vendor management, hiring, the platforms our teams rely on, and a defined set of security and compliance controls.
Who You Are
Prowess Consulting is hiring a dynamic and forward-thinking IT Manager to lead our internal technology operations.
To be considered for this role, you must reside in one of the following states: Alabama, California, Colorado, Georgia, Iowa, Maryland, Michigan, Minnesota, Mississippi, Missouri, New Jersey, New York, North Carolina, Oregon, Pennsylvania, South Carolina, Texas, Utah, Virginia, or Washington.
This is a full-time role that can be worked remotely, however, collaboration with teammates centered in the Pacific time zone will be essential. No third-party agencies, please.
The Role and Responsibilities
Leadership of the help desk function for a distributed workforce across two primary sites (Washington, USA and Ahmedabad, India) and remote workers around the world, including service expectations the business can hold us to.
Microsoft 365 administration: Entra ID, Exchange Online, SharePoint Online, Teams, Intune, Purview and Defender.
Identity and access administration: on/offboarding, access changes, group and role design, privileged access controls.
Endpoint fleet: procurement, build standards, configuration, patching, recovery and disposal.
Vendors, contracts, licensing and assets: renewals, third-party risk review, and a clear picture of what we own and what it costs.
Business continuity for internal systems: backup, restore testing, documented recovery expectations.
Security operations: vulnerability monitoring and remediation, logging, and an incident response process you have rehearsed, not just written.
Projects and documentation: upgrades, improvement initiatives, and standards that let someone else run this without you.
What makes this role different
Technology delivered as a service. Internal requests are merging licensing needs with DevOps-style resource design and allocation. We are looking for someone who has experience of executing with that type of a platform-centric mindset.
Infrastructure as code, version control and repeatable deployment as normal practice.
A safe, documented path for teams to run what they build, and a reasoned no when it does not fit.
Security and compliance as your own work. We hold ISO 27001 and SOC 2 Type II certifications, work under HIPAA obligations, and handle data in scope for GDPR. Several of the controls behind those certifications live in internal technology, and this role owns them by name rather than supplying evidence for someone else to assemble.
You must have fluency with at least one formal control framework, and the judgement to tell a control's intent from its paperwork.
You should be able to demonstrate identity-centered thinking: least privilege, scoped access, risk minimization.
Fluency with AI. Utilizing AI is a key part of Prowess' current strategy and a critical part of our trajectory. Internal technology must respond to this with appropriate control of access, permissions and acceptable use, and we expect this role to take on a growing share of how internally built AI tooling is supported and governed. Furthermore, in contrast to prevailing business environments where risk-averse IT attenuates AI adoption, we expect IT to be a facilitator, enabler, and accelerator of wise organizational adoption of AI, AI-based tools, and knowledge worker-created AI-created apps and systems.
Much of that work runs on an internal platform we are building to serve the help desk and IT side of the organization as well as the people building on it. The technology side of it belongs to this role: who may call what, which credential each connection acts as, and what is allowed to run unattended. A key function of the role is using this platform to enable end users to work in the “Frontier” style, very quickly building and operating their own apps and rolling them out to their teams securely. This role will also have a hand in where the platform goes next.
You must have a hands-on familiarity with modern AI tooling, and an active interest in how fast it is developing.
The role will be frequently faced with requests that carry risk, so you must possess the instinct to describe what safe would look like rather than to refuse it or wave it through.
Technology and Tools Tools change faster than the thinking behind them, and we are more interested in methodology and judgement than specific vendors or tool stacks. Expect to talk about:
A technical decision you would make differently now, and what changed your mind.
How you decide whether to buy something, run it yourself, or decline the request.
An internal tool that needs to reach a real system on someone's behalf. What would safe look like, and how would you decide?
No years-of-experience figure: the role suits someone who has run technology operations and a small team somewhere with real compliance obligations. If your experience is uneven but your reasoning is strong, apply anyway and tell us where the gaps are. Our environment
Entirely cloud-hosted, with only minimal lab hardware.
A Microsoft organization: Azure and Entra underpin identity and infrastructure.
ISO 27001, SOC 2 Type II, HIPAA obligations, GDPR in scope.
Qualifications
Bachelor’s degree in information technology, Computer Science, Information Systems, Cybersecurity, or a related field highly desired.
The person for this role will have progressively responsible IT experience.
This IT Manager will have experience managing small teams, vendors, projects, and technical teams.
Experience supporting corporate IT infrastructure and business applications.
Experience leading system implementations, migrations, upgrades, and operational improvements.
Experience with M365 administration, ISO, SOC, and GDPR required.
Experience implementing generative AI or automation solutions.
Additional Details
The offered pay range for this position is $140,000 - $185, 000 per year depending on experience.
Prowess Consulting is an equal-opportunity employer, and diversity is a core value for us. We are a Minority/Women-owned Business Enterprise (WMBE) in Washington, and we committed to diversity, equity, and inclusion. At Prowess Consulting, we are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. We provide a well-rounded benefits package including health insurance, flexible spending account, life and disability insurance, paid time off, and retirement plan investing. For more information, please visit www.prowessconsulting.com