Service Engineer

Job Req ID: 26556

About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are amongst the fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer many new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us to drive accelerated growth and technology-led innovation in the global marketplace.

Job Summary:

1st / 2nd line Service Engineer - Helpdesk - Servicedesk

For our EMEA organization, we are looking for an expansion of our current team of colleagues in the service department. Supermicro has been a household name in the field of Motherboards, Servers and total solutions for more than 29 years, where we provide service based on service contracts for large customers in various sectors.

About the job

As a Service Engineer you are responsible for accepting, registering and solving various problems with the end customer in the field of server hardware. This role offers the opportunity to quickly become acquainted with many different aspects of IT at a variety of clients. This makes it an excellent opportunity to broaden your knowledge and experience and thus lay the foundation for the future of your career.

Customer focus is paramount in this position. You get satisfaction from solving problems and can work in an environment with different cultures and nationalities.

You are flexible and willing to travel occasionally to serve our customers.

Qualifications:

What do we ask of you?
• A completed MBO4 degree towards IT or comparable level obtained through experience.
• You have an excellent command of the English language.
• You have experience with 1st and 2nd line support/helpdesk.
• You have good communication skills.
• You think analytically and problem-solvingly.
• You quickly acquire knowledge.
• You can perform individually and under pressure.
• You have (basic) knowledge of the Windows OS/Linux.
• You have (basic) knowledge of system management (networks, servers, databases).
• You are representable.
• You are in possession of a driving license (B).

What do we have to offer you?

What do we have to offer you?
• A competitive monthly salary.
• Pension scheme
• An extensive education and training offer within the Supermicro Academy to further develop your knowledge and experience.
• Surrounded by colleagues within your field to spar with.
• Varying and challenging assignments.
• A working week based on 40 hours.
• A close-knit team with a good working atmosphere.

Are you interested after reading this vacancy? Send in your resume and motivation or contact our account manager/recruiter directly.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.