Assistant Front Office Manager

Job Description

Main Responsibilities

Guest Service & Operations

Assist in monitoring daily Front Office operations, including check-ins, check-outs, reservations, and guest inquiries.

Ensure a seamless and personalized guest experience from arrival to departure.

Handle guest complaints and resolve issues professionally.

Manage guest communication and feedback across various platforms.

Supervise and support the Front Office team (reception, night auditors, shift leaders, etc.) to consistently deliver excellent service.

Adhere to Front Office and ACCOR standards, including appearance, etiquette, and efficiency.

Team Leadership & Development

Lead, train, and motivate Front Office staff to provide high-quality service.

Assist in scheduling, performance evaluations, and disciplinary actions when necessary.

Foster a positive and cooperative work environment.

Administration & Operational Duties

Oversee the use of Opera Cloud (PMS) for reservations, guest profiles, and reports.

Ensure compliance with hotel policies, procedures, and Swiss labor law (LGAV).

Support room inventory, pricing, and overbooking management.

Coordinate with Housekeeping, Engineering, and other departments to efficiently fulfill guest requests.

Assist in MICE operations, including group check-ins, event setup, and client service.

Finance & Reporting

Assist in preparing daily, weekly, and monthly reports (occupancy, revenue, guest feedback, etc.).

Monitor Front Office expenses and participate in budget processes.

Ensure accurate billing and cash handling procedures.

Sales & Revenue Support

Collaborate with the Sales and Marketing team to promote hotel services and capitalize on upselling opportunities.

Support the implementation of Revenue Management strategies to maximize occupancy and ADR.

Qualifications

Required

Proven experience in a leadership position in Front Office (Assistant, Supervisor, or similar) in a large hotel (200+ rooms).

Professional German and English language skills (written and oral). Additional languages are a plus.

Strong leadership qualities with the ability to motivate and lead a diverse team.

Excellent communication skills, problem-solving skills, and organizational skills.

Practical experience with Property Management Systems (PMS), preferably Opera Cloud.

In-depth knowledge of hotel operations, including reservations, guest services, and night audit processes.

Eligible to work in Switzerland.

Desirable

Accor background (experience within the Accor Group is a major advantage).

Knowledge of Swiss labor law (LGAV).

Experience in MICE operations and handling group bookings.

Previous experience in Revenue Management and sales support.

Personal Attributes

Passion for hospitality and a guest-oriented mindset.

Ability to work under pressure in a fast-paced environment.

High attention to detail and a proactive approach to problem-solving.

Flexibility to work shifts, including evenings, weekends, and holidays.

Additional Information

Our Offer

• Competitive salary and benefits.
• Opportunities for professional development within Accor.
• Dynamic and supportive work environment in a modern, international hotel.
• Training and development programs to further develop your skills.