Full-Time

Live Operations Analyst

Confirmed live in the last 24 hours

Epic Games

Epic Games

10,001+ employees

Develops games and provides development tools

Consumer Software
Gaming

Junior, Mid

United States

This role is open to multiple locations in North America (excluding CA, NY, & WA).

Category
IT Project Management
System Administration
IT & Security

You match the following Epic Games's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • 2+ years of experience supporting launches of a live, public product
  • Incident management process expertise
  • Effective communication skills and experience working in a cross-functional organization
  • General comfort working with visualization tools and metrics
  • You thrive in a fast-paced environment
  • You have a knack for customer advocacy
Responsibilities
  • Operate and continually improve major incident management processes and tooling, from initial identification through to resolution and influencing systems design principles across the company
  • Participate in an on-call rotation that extends coverage in assisting and supporting service owners during off-hours
  • Interface with telemetry and monitoring systems to understand the health of critical business services
  • Contribute to systems and services that help us with operational excellence and automated workflows
  • Develop best practices across our organization and tools that help us distribute those
  • Guide development teams on understanding systems and helping them be successful with service ownership
  • Guide service owners in risk reduction and major launch preparation

Epic Games develops and publishes popular video games, including "Fortnite" and "Unreal Tournament," available on various platforms like iOS, Android, and PC. The company also provides Epic Online Services, which offer tools for other developers to manage and scale their games, including backend support and online multiplayer features. Unlike its competitors, Epic Games not only creates games but also shares its technology, such as the Unreal Engine, which many developers use. The goal of Epic Games is to enhance gaming experiences for players while empowering developers with the necessary tools and support.

Company Stage

Late Stage VC

Total Funding

$8.4B

Headquarters

Cary, North Carolina

Founded

1991

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • Expansion into third-party games on mobile could boost user base and revenue.
  • Cross-platform capabilities enhance user engagement across devices, increasing retention.
  • Legal victories against tech giants may lead to favorable terms for developers.

What critics are saying

  • Legal battles with Google and Apple could lead to financial and operational burdens.
  • Technical challenges in adding third-party games may affect user experience.
  • Regulatory hurdles outside Europe may impact mobile store expansion.

What makes Epic Games unique

  • Epic Games offers a powerful game engine, Unreal Engine, to developers worldwide.
  • The company is known for its hit game Fortnite, a cultural phenomenon.
  • Epic Games provides Epic Online Services, enhancing multiplayer and backend capabilities for developers.

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Benefits

Health coverage - 100% of the premiums for both you and your dependents. Our coverage includes Medical, Dental, a Vision HRA, Long Term Disability, Life Insurance & a 401k with competitive match and profit share

Robust mental well-being programs & free therapy and coaching for employees & dependents

Unlimited PTO & sick time

Paid sabbatical