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PDS Health

Integrated healthcare support company

Healthcare Coordinator

Full-TimeDeadline 7/23/27
$18 - $25.50/hr
Entry
Rancho Palos Verdes, CA, USA
In PersonTravel might be required between offices.
Medical, Clinical & VeterinaryClinical Support & Patient Administration

About the job

Requirements
  • A high school diploma or general education degree (GED) is required.
  • Travel might be required between offices.
  • Knowledge of office practices, technology applications, and patient insurance is required.
  • The candidate should be results-oriented, able to set realistic goals, meet commitments, persist, and prioritize daily work to achieve results.
  • The candidate should act as a patient advocate by being flexible, adaptive, empathetic, passionate, and ethical.
  • The candidate should be a process-focused operator who makes data-driven decisions, is detailed, organized, and structured, understands operational processes, and is computer proficient.
  • The candidate should demonstrate financial acumen by understanding profit drivers, using metrics to manage, building financial understanding among team members and clinicians, and understanding local market drivers and competition.
  • The candidate should be able to influence by actively listening to and observing behavior and creating a win-win need for change.
  • The candidate should be self-motivated and reliable, and able to work independently and as part of a team.
  • The candidate should be able to multitask effectively without compromising work quality.
  • The candidate should have interpersonal, oral, and written communication skills.
  • The candidate must be able to handle and maintain the confidentiality of patient records.
  • The candidate should be organized and detail-oriented and able to work in a fast-paced environment.
Responsibilities
  • Partner with supported dentists to help gain patients’ financial commitment to begin the recommended course of treatment promptly.
  • Understand and use financial options to support case acceptance, educate patients on treatment choices, address common patient objections, and proactively keep dentists’ schedules productive.
  • Support each patient in a consultative and educational manner while supporting a positive patient experience and long-term patient relationships.
  • Model company culture, values, standards, and operational practices based on the We Believe Behavioral Framework.
  • Help patients make the best possible decisions for their wants and needs by becoming proficient in the PDS system, tools, skills, and resources.
  • Execute the Healthcare Coordinator handoff in partnership with each clinician for every exam patient.
  • Serve as a subject matter expert on available financial options so patients can choose treatment that fits their budget.
  • Professionally address common patient objections to starting treatment.
  • Obtain necessary insurance pre-authorizations for patients who need them before completing treatment.
  • Ensure the offices exemplify the Comprehensive Care Model and make referrals outside the office when appropriate.
  • Participate in daily morning huddles, monthly team meetings, and other required meetings.
  • Understand business imperatives and how the role directly affects metrics and results.
  • Make decisions consistent with the PDS Brand framework and demonstrate stewardship of the brand.
  • Learn about the Mouth Body Connection and support clinical excellence through comprehensive patient care.
  • Maintain a professional appearance and demeanor in accordance with company policies and address others professionally and respectfully.
  • Comply with company policies and applicable state, federal, and other regulatory requirements.
  • Perform other duties and responsibilities as assigned.
Desired Qualifications
  • Prior coursework or on-the-job training in dentistry, insurance, or business.

About the company

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PDS Health

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PDS Health is a healthcare support organization serving dental and medical practices. The company provides business, technology, clinical, administrative, and operational services that help affiliated practices deliver integrated care. It serves patients, clinicians, practice owners, healthcare teams, and communities across its supported network. Its operating model centers on locally led practices connected through shared technology, revenue-cycle, supply-chain, talent, and administrative services. Teams work across clinical care, practice operations, technology, billing, procurement, recruiting, training, and patient support. Teams support coordinated daily delivery.

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