Independence Program Specialist

Great benefits. Competitive pay. We know these are some of the things people look for in a job.

If you’re the kind of person who believes that honoring and empowering our nation’s veterans is more than just a cause — that it’s a calling — then we’re ready to meet you.

When you join Wounded Warrior Project® (WWP), you’re committing to making a difference. We make a commitment to you, too – helping you to find that spark, ignite your passion to serve, and embark on a career with meaning and purpose.

At WWP™, we recognize our mission cannot be accomplished without our talented teammates, which is why we’re proud to offer benefits such as:

·A flexible hybrid work schedule (three days in the office, two days’ work from home)

·Full medical, dental, and vision coverage for both teammates AND family members

·Competitive pay and performance incentives

·A fun, mission-focused, and collaborative team environment

A mission that matters is just the beginning, so if you’re ready to get started, we’re ready for you.

The Wounded Warrior Project (WWP) Independence Program (IP) Specialist serves as the primary conduit for severely injured Warriors and family members for integration into the Independence Program and other appropriate WWP programs. The IP Specialist works with individuals with varying physical, mental, and cognitive challenges while maintaining a philosophy of individualized services designed to empower the Warrior and maximize independence and quality of life.

DUTIES & RESPONSIBILITIES

Program management and development:

• Ensure programmatic oversight and alignment of resources, services, and goals.

• Evaluate warrior funding requests and determine appropriate actions for goal implementation.

• Obtain and manage constituent feedback and ensure engagement with WWP programs.

• Analyze program engagement data, identify programmatic trends, and provide regular status reports to leadership regarding caseload engagement in WWP services.

Enrollment and program initiatives:

• Perform intake processes and conduct interviews and on-site (in person) assessments. Provide recommendations regarding program enrollment. Collaborate with other teammates and independent contractors regarding program enrollment, retention, and overall participation strategies.

• Provide service recommendations to families waiting for enrollment.

• Actively participate in committee assignments.

Resource management and development:

• Cultivate and maintain relationships with community resources local to warriors on caseload. Ensure alignment of these resources with warrior needs.

• Assist with communication coordination among family members, caregivers, WWP program staff, other external organizations, agencies, and healthcare facilities.

• Collaborate with national Independence Program team to identify and report on national trends, needs of population, and resource development.

• Provide IP briefs both externally and internally.

• Identify, develop, conduct, lead, and participate in special projects, e.g., event coordination and planning, training, curriculum development, research, presentations, mentoring, and other programmatic endeavors.

Caseload management:

• Monitor cost levels for assigned cases, identify trends, prepare reports, and provide recommendations for improving service delivery, impact of services, and strategies to increase reach and scope of service availability.

• Serve as WWP primary point of contact and work collaboratively with contracted case managers on high-touch support for designated warrior and family systems.

• Maintain and update all WWP electronic tracking systems, specifically the warrior and family member, spouse, and/or caregiver database (Salesforce).

• Attend and actively participate in required training and/or meetings, including but not limited to New Teammate Orientation, WWP Cares, ASIST Suicide Prevention training, Leadership training, culture/team based training, or departmental huddles.

• Other duties as assigned.

KNOWLEDGE, SKILLS, & ABILITIES

• Exceptional interpersonal skills.  Ability to interact effectively with diverse individuals and build effective working relationships telephonically. Demonstrated emotional intelligence. Ability to respond to sensitive matters with diplomacy and empathy.

• Demonstrated understanding of relationship management and partnering. Demonstrated ability to develop and maintain professional relationships and create a diverse network of resources, built on maintaining WWP’s strong supportive presence within the community.

• Demonstrated understanding of psychological and mental health issues.

• Demonstrated understanding of military and veteran issues, and the emotional impact of combat, e.g., brain injury, post-traumatic stress disorder (PTSD), and combat stress. Demonstrated understanding of the challenges faced by warriors affected by trauma.

• Strong working understanding of WWP programs and other resources available for families and Warriors.

• Excellent written and verbal communication skills.

• Strong organizational and time management skills. Effectively manage multiple priorities and complete assignments and meet deadlines.

• Demonstrated ability to speak publicly in front of diverse audiences.

• Demonstrated ability to work effectively in an environment requiring independent, creative efforts.

• Apply critical thinking skills to identify and/or develop and execute effective solutions to complex issues.

• Ability to analyze data and discern trends.

• Ability to maintain a flexible work schedule to meet warrior needs.

• Demonstrated computer proficiency using Microsoft Office Word, Excel, Outlook, and PowerPoint.

• High energy level. Self-starter; willing to take initiative.

• Unequivocal commitment to the highest standards of personal and business ethics and conduct.

• Mission-driven, guided by core values, and a pleasure to work with

EXPERIENCE

Requirements:

• Three years of experience working in the social services field, particularly with brain injury and post-traumatic stress.

• Three years of experience working with and assisting military and veteran’s population. 

• One year of experience working with brain injury, cognitive, neurological, or mental health case management.

Preferences

• Five years of experience assisting military or veteran populations in support of development and readjustment.

• Three years of experience working with brain injury or mental health case management.

EDUCATION

Requirements:

• Bachelor’s degree in social work, psychology, rehabilitation counseling, case management, or related mental health field. Equivalent combination of education, training, certification, and experience working with veteran mental health-focused programming or case management may be considered in lieu of degree.

Preferences:

• Master’s degree in social work, psychology, clinical psychology, or related mental health field.

CERTIFICATIONS & LICENSURE

Requirements:

• Ability to obtain ASIST Certification within 1 year of hire.

Preferences:

• Certified Brain Injury Specialist (CBIS) credential.

• ASIST Certification.

WORK ENVIRONMENT/PHYSICAL DEMANDS

• General office environment; temperature controlled.

• Variable conditions (for on-site assessments).

• Up to 25% travel.

We recognize the success of our mission depends on the efforts of our passionate, hard-working teammates. To help teammates remain focused on the warriors and families we serve, WWP offers a comprehensive benefits package that includes: Medical/Prescription drug, Dental, Vision, Life/AD&D, Short-term Disability, Long-term Disability, and an Employee Assistance Program. WWP also offers a 401(k)-retirement plan, a competitive PTO package, Sick Leave, Family Care Leave, Paid Holidays, Birthday Holiday, Education Assistance, Teammate Wellness Program, and Bereavement Leave.

For Colorado Applicants: The estimated hiring range for this position is between $68,678 - $85,848 annual base salary, subject to a candidate’s combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive.

For Chicago Illinois, San Diego, California, and Washington State Applicants: The estimated hiring range for this position is between $75,219 - $94,024 annual base salary, subject to a candidate’s combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive.

For Washington, D.C. Applicants: The estimated hiring range for this position is between $78,489 – 98,112 annual base salary, subject to a candidate’s combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive.

For New York Applicants: The estimated hiring range for this position is between $81,760 - $102,200 annual base salary, subject to a candidate’s combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive.

*ca-ll

#LI-HYBRID

Wounded Warrior Project® is an equal opportunity employer committed to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, marital status, citizenship, age, veteran or military status, disability, genetic information, or any other characteristic protected by law.

Please note:
Wounded Warrior Project is not seeking assistance or accepting unsolicited resumes from search firms without a written search agreement in place. All resumes submitted by search firms to any employee at Wounded Warrior Project via email, the Internet or directly to hiring managers at Wounded Warrior Project in any form without a valid written search agreement in place will be deemed the sole property of Wounded Warrior Project, and no fee will be paid in the event the candidate is hired by Wounded Warrior Project as a result of the referral or through other means."