Insulet

Designs and manufactures tubeless insulin pumps

Group Product Manager - Digital Customer Experience

Product ManagementConfirmed live in the last 24 hours

Full-time

About the Job

Requirements

Translate customer insight into product vision and lead execution toward franchise goals.
Have knowledge of IT systems development.
Be familiar with web and customer relationship management platforms.
Have deep experience leading customer-facing websites and web products, including content management systems, web analytics, geographic search optimization, accessibility, experimentation, personalization, and conversion optimization.
Have strong working knowledge of responsive web experiences, information architecture, customer journey design, content operations, performance optimization, and web governance.
Translate business cases into roadmaps informed by technical constraints while balancing technical considerations with desired business outcomes.
Have 8 or more years of experience in a product management position.
Have 5 or more years of experience directly leading customer-facing websites, web platforms, portals, or digital experience products.
Have a bachelor's degree in engineering, life sciences, business, or a related field.
Have experience developing and commercializing digital products.
Have experience with enterprise content management systems and digital experience platforms, web analytics tools, search engine optimization, accessibility standards, experimentation, and conversion optimization.
Have experience leading end-to-end product management.

Responsibilities

Lead teams through data-driven processes to test commercial viability and technical feasibility, then translate learnings into business cases informed by clear roadmaps and global platform execution plans.
Build and deliver business cases aligned with strategic goals and outcomes.
Define and lead an integrated website product roadmap across customer-facing web experiences, aligning customer journeys, business priorities, content needs, platform capabilities, and global market requirements.
Own the full product lifecycle, guiding trade-offs and release plans for new features, launches in new global markets, in-market sustaining activities, and technical debt retirement.
Define integrated release targets and scope, value proposition, and delivery to drive growth, provide customers with a cadence of new innovations, and maximize return on investment.
Manage on-market product performance, including market share, retention, and product complaints.
Establish and monitor website product outcomes and key performance indicators, including traffic quality, engagement, conversion, task completion, self-service adoption, accessibility, site performance, and customer satisfaction.
Develop process flows to illustrate the operational impact of new or improved capabilities.
Participate in usability studies to bring the voice of the customer to the team.
Work with technical architects to obtain solution designs and ensure consistency across delivery teams.
Partner with user experience, content, marketing, analytics, engineering, information technology, privacy, legal, regulatory, and agency partners to deliver compliant, scalable, accessible, and high-performing website experiences.
Collaborate with product marketing managers to shape integrated launch strategy for global products.
Coordinate architecture and scalability requirements and guide investment timing.
Create bottom-up planning for annual and strategic plans.
Own and prioritize the website product backlog, balancing new customer capabilities, content and campaign needs, platform modernization, technical debt, security, accessibility, and performance improvements.
Make decisions related to product strategy, including setting the product roadmap and defining feature sets.
Make decisions related to prioritization of product features and improvements.
Make decisions related to website product strategy, customer journey priorities, experience optimization, experimentation roadmap, and sequencing of web capabilities across markets.

Desired Qualifications

Experience supporting global or localized websites in a regulated industry is preferred.
Diabetes experience or knowledge is a plus.

Job Summary

Join a mission-driven team dedicated to simplifying life for people with diabetes. We’re seeking a [Job Title] to drive meaningful impact through innovative technology, helping our customers enjoy greater freedom and healthier lives while growing your career in a collaborative, forward-thinking environment.



Position Overview:

We are looking for a self-motivated, experienced Principal Product Manager to join our Digital Customer Experience team, responsible for developing new products and optimizing existing capabilities throughout the customer journey. The successful leader will have experience leading end-to-end product management for global connected products, with the ability to translate business goals into high-impact product initiatives. Informed by deep understanding of customer needs, competitive dynamics in the market, and technology constraints and opportunities, he/she/they will develop and lead the execution of our digital cx roadmap to position Insulet for sustained market leadership. They’ll achieve this by cultivating empowered, high-impact teams, and guiding teams through the full product development lifecycle, providing strong cross-functional leadership. He/she/they will develop and own business cases for new product initiatives and work cross functionally to deliver innovative products aiming to simplify the lives of people with diabetes.

Responsibilities

Lead teams through data-driven processes to test commercial viability and technical feasibility, and then translate learnings into business cases informed by clear roadmaps and global platform execution plans
Accountable to build and deliver business cases in alignment with strategic goals & outcomes
Define and lead an integrated website product roadmap across customer-facing web experiences, aligning customer journeys, business priorities, content needs, platform capabilities, and global market requirements
Own full product lifecycle, guiding trade-offs and release plans for new features, launches in new global markets, in-market sustaining activities, and technical debt retirement
Define integrated release targets & scope, value proposition & delivery to drive growth, provide customers with cadence of new innovations, and maximize return on investment
Responsible for on-market product performance, including but not limited to market share, retention, product complaints, etc.
Establish and monitor website product outcomes and KPIs, including traffic quality, engagement, conversion, task completion, self-service adoption, accessibility, site performance, and customer satisfaction
Develop process flows to illustrate the impact on operations based on new or improved capabilities
Participate in usability studies to bring voice of the customer to the team
Work closely with technical architects to obtain solution designs, ensuring consistency across all work within delivery teams
Partner closely with UX, content, marketing, analytics, engineering, IT, privacy, legal, regulatory, and agency partners to deliver compliant, scalable, accessible, and high-performing website experiences
Collaborate with Product Marketing Managers to shape integrated launch strategy for global products
Coordinate on architecture and scalability requirements and guide investment timing
Create bottom-up planning for annual & strategic plans
Own and prioritize the website product backlog, balancing new customer capabilities, content and campaign needs, platform modernization, technical debt, security, accessibility, and performance improvements

Key Decision Rights

Decisions related to product strategy, including setting product roadmap and defining feature sets
Decisions related to priority of product features and improvements
Decisions related to website product strategy, customer journey priorities, experience optimization, experimentation roadmap, and sequencing of web capabilities across markets

Required Skills

Customer-obsessed mindset with ability to translate customer insight into product vision and lead execution to achieve franchise goals
Knowledge of IT systems development
Familiarity with Web and CRM platforms
Deep experience leading customer-facing websites and web products, including content management systems, web analytics, GEO, accessibility, experimentation, personalization, and conversion optimization
Strong working knowledge of responsive web experiences, information architecture, customer journey design, content operations, performance optimization, and web governance
Ability to translate business cases into a roadmap informed by technical constraints, balancing technical with desired business outcomes
Experience guiding high-performance teams, driving accountability and strategy, empowerment, customer centricity and collaboration across functions and teams

Education and Experience

8+ years’ experience in a Product Management position
5+ years of experience directly leading customer-facing websites, web platforms, portals, or digital experience products
Bachelor’s degree in engineering, life sciences, business, or a related field.
Experience developing and commercializing digital products
Experience with enterprise CMS and digital experience platforms, web analytics tools, SEO, accessibility standards, experimentation, and conversion optimization. Experience supporting global or localized websites in a regulated industry is preferred
Experience leading end-to-end product management
Diabetes experience or knowledge a plus

Additional Information

The position can be hybrid or in-person at our Acton, MA headquarters. The preferred location is near Acton, MA.
Travel is estimated at <25% but will flex depending on business need

Additional Information:



Compensation & Benefits:

For U.S.-based positions only, the annual base salary range for this role is $166,700.00 - $250,025.00

This position may also be eligible for incentive compensation.

We offer a comprehensive benefits package, including:
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off (PTO)
• And additional employee wellness programs

Application Details:
This job posting will remain open until the position is filled.
To apply, please visit the Insulet Careers site and submit your application online.

Actual pay depends on skills, experience, and education.

Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet’s flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. For more information, please visit insulet.com and omnipod.com.

We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!

At Insulet Corporation all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

(Know Your Rights)

About the Company

Insulet

Designs and manufactures tubeless insulin pumps

Insulet develops insulin delivery systems for diabetes. Its flagship Omnipod is a tubeless, waterproof insulin pump that delivers continuous insulin, controlled by a wireless handheld device and using disposable pods. The company also offers Omnipod 5, an automated insulin delivery system that works with continuous glucose monitors to adjust dosing. Insulet differentiates itself with a tubeless design and global manufacturing and distribution, aiming to make insulin delivery more convenient and autonomous for users.

Company size: 5,001-10,000
Company stage: IPO
Headquarters: Acton, MA
Founded: 2000

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