Oracle NetSuite Customer Success Manager

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

Responsibilities:  

• Provide on-demand consulting services based on your subject matter expertise  

• Architect and implement solutions for complex business requirements.  

• Escalate tasks or enhancements to other RSM NetSuite team members with either specialized skills and/or familiarity with the client’s environment and business processes.  

• Provide on-demand learning assistance to client’s, including navigation, workflows and saved search creation  

• Take a hands-on approach with architecture, troubleshooting and providing solutions/fixes for complex business requirements  

• Triage requests and identify resolution timeframes for fixes and/or system changes  

• Ability to focus on client service and striving to exceed clients’ expectations  

Required Qualifications:  

• Bachelor's degree in accounting, Finance, Economics, Information Systems, Supply Chain & Logistics or related degrees  

• Multiple years of experience in application-centric consulting (functional or technical roles)  

• Experience with NetSuite or similar/competitive cloud-based ERP solutions  

• Experience in gathering business requirements (and implementing or supporting) for Record to Report, Order to Cash, Procure to Pay and/or Design to Build Modules  

• Ability to be creative and develop new ideas or approaches for Client issues 

At RSM, we offer a competitive benefits and compensation package for all our people. Learn more about our total rewards at https://rsmcanada.com/careers/life-at-rsm/rewards-and-benefits.html.

We believe flexibility and in-person connection both play an important role in how we work and grow. Most roles at RSM follow a hybrid workstyle, which means team members are aligned to an RSM office and come together in person when it best supports clients, teams, development or relationship-building. Some roles may be virtual or primarily on-site based on role requirements, team priorities and client needs.

RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Canadian uniformed service; Canadian Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.   

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at [email protected].

At RSM, an employee’s pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.

Compensation Range: $86,500 - $149,600