Relationship Banker
About the job
- Have a strong work ethic, focus on results, and act in clients' best interests.
- Collaborate effectively and build and nurture strong relationships.
- Identify solutions for new and existing clients based on their needs.
- Communicate effectively and confidently and engage with all clients.
- Learn and adapt to new information and technology platforms.
- Educate clients on conducting simple banking transactions through self-service technologies, including ATMs, online banking, and mobile banking.
- Apply critical thinking and problem-solving to meet clients' needs.
- Follow established processes and guidelines, complying with applicable laws and regulations.
- Manage time and capacity efficiently.
- Work weekends and/or extended hours as scheduled, including at any financial-center location within a reasonable distance.
- Have a high school diploma, GED, secondary-school qualification, or equivalent.
- Engage clients in the lobby to educate and assist them with transactions through self-service resources such as mobile banking, online banking, or ATMs.
- Accurately and efficiently process cash transactions for clients as needed.
- Hold in-depth conversations with clients to understand their financial and life priorities and connect them with solutions that meet their financial goals.
- Execute the bank's risk culture and strive for operational excellence.
- Build client relationships to meet financial needs.
- Partner with small-business, lending, and investment experts to grow business knowledge and networks.
- Manage financial-center traffic, appointments, and outbound calls.
- Drive the client experience.
- Manage cash responsibilities.
- Experience in financial services and knowledge of the financial-services industry, products, and solutions.
- One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals.
- Six months of cash-handling experience.
- A bachelor's degree or business-relevant associate's degree, such as business management, business administration, or finance.
About the company
Bank of America runs one of the largest US banks, serving consumers, small businesses, wealthy families, corporations and institutional investors. Alongside checking accounts, credit cards, mortgages and business loans, it owns the Merrill brokerage, a private bank for wealthy clients and a global investment bank that advises on deals and trades stocks and bonds. Customers reach it through thousands of branches and ATMs and its mobile banking app. It earns money mainly from the gap between what it charges on loans and pays on deposits, plus fees from advice, asset management, deal work and trading. It grew from a San Francisco bank founded in 1904 and is headquartered in Charlotte, North Carolina.
Company Size
10,001+
Company Stage
IPO
Headquarters
Charlotte, North Carolina
Founded
1904
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Simplify's Take
What believers are saying
- Profits are climbing: net income rose 27% to $9.1 billion in the June 2026 quarter on trading and dealmaking.
- Tech careers have budget behind them: $4 billion of Bank of America's $13 billion yearly tech spend funds new initiatives.
- Cheap funding cushions profits: $530 billion of its $2.03 trillion in deposits paid no interest at June 2026.
What critics are saying
- Falling rates pinch lending profit: lower rates partly offset its 9% rise in interest income in the June 2026 quarter.
- AI is reshaping jobs: over 200,000 employees use AI tools, sending 400,000-plus prompts daily as of July 2026.
- Succession remains open: CEO Brian Moynihan plans to stay through decade's end after a December 2025 executive shake-up.
What makes Bank of America unique
- Small firms bank here: it serves 4 million small businesses and calls itself the top US small business lender.
- Wealth management is a second engine: Merrill, its brokerage, and the Private Bank oversee about $4.9 trillion in client balances.
- Customers use its chatbot at scale: virtual assistant Erica has logged over 3 billion client interactions since 2018.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Disability Insurance
- Paid Vacation
- Paid Sick Leave
- Flexible Work Hours
- Remote Work Options
- Professional Development Budget
- Conference Attendance Budget
Growth & Insights and Company News
6 month growth
-1%1 year growth
-1%2 year growth
-1%Law firm Johnson Fistel is investigating possible claims against certain officers and directors of Bank of America Corporation (NYSE: BAC) for alleged breaches of fiduciary duty. It is seeking long-term shareholders who held shares before December 2024 and still hold them. On October 13, 2026, the US Treasury Department said its Financial Crimes Enforcement Network had assessed a $1.2 billion penalty against Bank of America, N.A. The bank admitted it willfully violated the Bank Secrecy Act by failing to keep an adequate anti-money-laundering program, conduct due diligence on foreign correspondent accounts, and file suspicious activity reports. A $750 million penalty from the Office of the Comptroller of the Currency is credited against the total. On October 14, the company reported a $1.2 billion settlement charge in the third quarter, with net income of $6.9 billion, down from $8.3 billion a year earlier.
US stocks fell after September consumer prices rose faster than Wall Street expected. The Nasdaq Composite dropped 1.9% to 26,692, the S&P 500 lost 1.1% to 7,719, and the Dow Jones Industrial Average slipped 0.09% to 51,622. The 2-year Treasury yield jumped more than 10 basis points after the report, then eased to 4.808%. CME FedWatch now shows a 34.9% chance of a 25-basis-point rate hike at the Federal Reserve's October 27-28 meeting, up from 22.1% on Tuesday. Chipmakers fell for a seventh straight session. ASML reported a 47% rise in third-quarter revenue and raised its fourth-quarter sales guidance, yet its shares fell 3.9%. Nvidia lost 3.2%. Bank of America fell 4.7% after a $1.2 billion Treasury fine for anti-money laundering violations.
Goldman Sachs posted its second-highest quarterly net revenue ever, $18.68 billion, while JPMorgan Chase and Bank of America missed expectations. Goldman's earnings per share were $17.01, against expectations of $13.02, driven by a 72% surge in equities revenue. JPMorgan reported $50.17 billion in revenue, below the $51.22 billion expected, and earnings per share of $5.57 versus $5.90. It missed on both for the first time in nearly three years, as fixed-income trading fell 4% to $5.4 billion and costs rose 12%. Bank of America's profit fell 17% to $6.93 billion, ending a six-quarter beat streak. Regulators had announced a $1.2 billion penalty against it a day earlier. Wells Fargo missed on revenue, at $21.87 billion against $22.31 billion expected. Morgan Stanley and Citigroup beat estimates. Bank chiefs said the US consumer remains resilient, though some analysts worry about credit as interest rates rise.
A Bank of America (BofA) survey of 117 advertisers and agencies suggests ChatGPT is starting to compete with Google for future ad budgets. In the poll, 26% named ChatGPT as the platform likely to gain the most ad spending over the next 12 months, ahead of Google Search at 19% and YouTube at 11%. Google still leads on current spending. Search was picked by 30% as the platform with the biggest rise in spend, and 33% said it was where AI was lifting ad returns fastest. Alphabet's Google Search and other revenue rose 17% to $63.27 billion in the second quarter. OpenAI said ChatGPT Ads passed $1 billion in annualised revenue run rate less than 200 days after launch. In the survey, 28% of respondents already advertise on ChatGPT, and 43% plan to start within 12 months.
Bank of America has hired 1,000 contractors to help patch software flaws exposed by advanced AI models, including Anthropic's Mythos, chief executive officer Brian Moynihan told CNBC on Wednesday. The contractors work alongside 3,000 internal staff and have been in place since the second quarter. The bank spent a "couple hundred million plus" in the third quarter on software fixes and anti-money laundering compliance. Moynihan expects remediation costs to fall over time. "Once you patch, you don't have to patch as much," he said. Shares slumped as much as 8% on Wednesday. AI is also cutting costs. Savings from the bank's 130 internal AI projects are expected to rise from $300 million this year to $700 million in 2027.