Teleperformance

Outsourced customer experience management services

IT Desktop Support Intern

IT Service Desk & End User SupportPosted on Nov 13

InternshipKuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaNo salary listedIn-person

About the Job

Requirements

Currently pursuing a diploma or bachelor's degree in Information Technology, Computer Science, Network Engineering, or a related field.
Have a basic understanding of computer hardware, operating systems, and networking concepts.
Be familiar with Microsoft Windows, Microsoft 365, and common IT support tools.
Have problem-solving and troubleshooting skills.
Have good communication and interpersonal skills.
Be willing to learn and adapt to new technologies.

Responsibilities

Assist in providing first-level technical support to users.
Support hardware and software installation, configuration, and troubleshooting.
Help maintain IT assets and inventory records.
Assist in monitoring network and system performance.
Support user account creation, password resets, and access management.
Participate in IT projects, upgrades, and system implementations.
Document IT procedures, troubleshooting guides, and technical records.
Perform other IT-related tasks assigned by supervisors.

Overview

We are seeking a motivated IT Desktop Support Intern to join our team for 6 months!

Our IT Desktop Support Intern will provide support to the Information Technology team in maintaining IT infrastructure, troubleshooting technical issues, and assisting with system administration activities. This internship offers hands-on exposure to corporate IT operations and support services.

Qualifications

Requirements

Currently pursuing a Diploma or Bachelor's Degree in Information Technology, Computer Science, Network Engineering, or a related field.
Basic understanding of computer hardware, operating systems, and networking concepts.
Familiarity with Microsoft Windows, Microsoft 365, and common IT support tools.
Strong problem-solving and troubleshooting skills.
Good communication and interpersonal skills.
Willingness to learn and adapt to new technologies.

Responsibilities

Responsibilities

Assist in providing first-level technical support to users.
Support hardware and software installation, configuration, and troubleshooting.
Help maintain IT assets and inventory records.
Assist in monitoring network and system performance.
Support user account creation, password resets, and access management.
Participate in IT projects, upgrades, and system implementations.
Document IT procedures, troubleshooting guides, and technical records.
Perform other IT-related tasks assigned by supervisors.

About the Company

Teleperformance

Outsourced customer experience management services

Teleperformance provides outsourced customer experience management for global brands, handling customer interactions across multiple channels such as phone, chat, email, and social media. Its offerings combine trained contact center agents, technology platforms, and analytics to manage and optimize customer journeys for clients. The company’s global scale, long industry experience, and history of strategic acquisitions help it deliver consistent service across many countries and industries while maintaining strict quality standards. Its goal is to help brands improve customer interactions, increase efficiency, and focus their own resources on core business activities.

Company size: 10,001+
Company stage: IPO
Headquarters: Paris, France
Founded: 1978

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