D

Delivery Hero

Global online food delivery marketplace

Rider Quality & Compliance Logistics Manager

Full-TimeUpdated on 10/23/2026
No salary listed
Mid
Bachelor's
Al Maadi, Maadi, Cairo Governorate, Egypt
In Person
Vehicle Operation & Delivery

About the job

Requirements
  • A Bachelor's degree in Logistics, Supply Chain Management, or a related field is required.
  • Good communication skills in English and Arabic are required.
  • Confident use of Excel, Google documents, spreadsheets, and smartphone apps is required.
  • Ability to think analytically and find practical, effective solutions is required.
  • Leadership skills and experience managing a larger group of people are required.
  • Proven experience in logistics and compliance management is required, preferably in the transportation or delivery industry.
  • Ability to work under pressure, handle stress, and work with people with different personalities, education levels, and abilities is required.
  • Good understanding of local areas, street systems, and road networks, including local Egypt experience, is required.
  • Problem-solving skills and knowledge of safety protocols and compliance standards are required.
Responsibilities
  • Oversee and optimize quality and compliance for rider operations, including day-to-day on-ground operations of On-Road Quality Control Patrollers (t-patrollers).
  • Develop and implement quality management processes for service and efficiency in rider logistics.
  • Conduct regular audits and assessments to identify improvements and ensure adherence to quality standards.
  • Drive rider appearance and behaviour compliance across the market.
  • Use data monitoring to ensure riders provide a high-quality customer experience.
  • Develop and maintain a compliance matrix to ensure regional rider requirements are met, and update it as needed.
  • Stay informed about local and regional changes and regulations affecting rider logistics, and ensure operations comply with relevant laws, regulations, and industry standards.
  • Follow up on key performance indicators for rider Quality logistics scores and compliance.
  • Analyze performance data to identify trends and improvement areas, implement corrective actions, and drive Rider Quality OKR improvement across the market.
  • Drive continuous improvement initiatives and implement best practices to improve efficiency and effectiveness in rider logistics.
  • Implement and monitor rider safety measures, collaborate with stakeholders to address safety concerns, and implement preventative measures.
  • Maintain accurate, up-to-date rider compliance and quality records, and generate regular reports for management on key performance metrics and compliance status.
  • Collaborate with the training team to create materials promoting adherence to quality and compliance standards.
  • Coordinate with the rider training team to design and deliver compliance training programs covering safety regulations and operational compliance.
  • Foster communication with riders, local logistics teams, and regional logistics leadership.
  • Collaborate with operations, compliance, and product teams to integrate quality and compliance processes.
Desired Qualifications
  • Experience in logistics and compliance management in the transportation or delivery industry is preferred.

About the company

D

Delivery Hero

View
Website

Delivery Hero operates a global online marketplace that connects customers with local restaurants and shops for food and grocery delivery. Users browse menus and place orders through a mobile app or website, while the company manages the logistics and delivery fleet to transport goods from the merchant to the customer's door. Unlike many competitors that focus solely on third-party restaurants, Delivery Hero integrates "quick commerce" by operating its own delivery-only supermarkets (Dmarts) to provide household items in under an hour. The company's goal is to lead the local commerce market by leveraging its massive logistics network to provide on-demand delivery for a wide variety of everyday needs.

Company Size

10,001+

Company Stage

IPO

Headquarters

Berlin, Germany

Founded

2011

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Simplify's Take

What believers are saying

  • Delivery Hero raised 2026 guidance on August 27 after 11.3% Q2 GMV growth.
  • H1 2026 revenue reached €7.75 billion, while adjusted EBITDA climbed to €427 million.
  • Subscriptions reached 47% of group GMV, strengthening repeat demand and monetization.

What critics are saying

  • Uber’s €41.50 offer depends on 50% acceptance and approvals, stretching into 2027.
  • Delivery Hero must sell 14 countries to SSW Partners, shrinking geographic optionality.
  • UAE competition authorities can block the Uber deal, and a failure leaves Delivery Hero stranded.

What makes Delivery Hero unique

  • Delivery Hero’s Everyday App bundles food, groceries, ads, and logistics across 65 countries.
  • Its Dmarts network powered 39% Q2 2026 order growth and 32% Quick Commerce GMV.
  • Agentic AI tools now support 40,000 partners, boosting Glovo restaurant orders 15%.

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Benefits

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Disability Insurance
  • Health Savings Account/Flexible Spending Account
  • Unlimited Paid Time Off
  • Flexible Work Hours
  • Remote Work Options
  • Paid Vacation
  • Paid Sick Leave
  • Paid Holidays

Growth & Insights and Company News

6 month growth

0%

1 year growth

0%

2 year growth

0%
EuropaWire
Oct 21st, 2026
Delivery Hero marks 15 years of local delivery services and expanding everyday convenience.

Delivery Hero marks 15 years of local delivery services and expanding everyday convenience. Founded in Berlin in 2011, the company now handles an average of 8,000 orders per minute and commemorates its journey with a new film. Delivery Hero is celebrating its fifteenth anniversary in 2026, reflecting on its beginnings as a small Berlin food-ordering operation and its expansion into groceries, medicine, gifts and everyday meals. The company says an average of 8,000 orders now pass through its platform each minute. A new anniversary film highlights the people and experiences behind its development, alongside a retrospective on the company's website. (PRESS RELEASE) BERLIN, Germany, 21-Oct-2026 - /EuropaWire/ - Delivery Hero is marking 15 years since a small team in Berlin began working to simplify food ordering. Its first order set off a beep and produced a printed receipt, a moment that came to be celebrated as daily orders passed ten, 100 and eventually 1,000. Today, an average of 8,000 orders are processed through the company's platform every minute, covering not only meals but also groceries, medicine, last-minute gifts and other everyday essentials. The company attributes its place in customers' daily routines to the people supporting its services worldwide, including engineers developing the technology, riders making deliveries, and restaurants and retailers serving their local communities. During Delivery Hero's early years in Berlin, office employees sometimes cycled out to complete late-night deliveries when no riders were available, helping ensure that the final customers received their meals before closing. The company's evolution over these 15 years has been shaped by ongoing learning and the many people involved in its services. Delivery Hero recounts that journey in a retrospective on earning a place in everyday life. To celebrate its fifteenth anniversary in 2026, Delivery Hero has released a new film highlighting the milestones and experiences that have helped shape the company. About Delivery Hero. Delivery Hero is the world's leading local delivery platform, operating its service in around 65 countries across Asia, Europe, Latin America, the Middle East and Africa. The Company started as a food delivery service in 2011 and today runs its own delivery platform on four continents. Additionally, Delivery Hero is pioneering quick commerce, the next generation of e-commerce, aiming to bring groceries and household goods to customers in under one hour and often in 20 to 30 minutes. Headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. For more information, please visit http://www.deliveryhero.com/ Media contact. Investor relations contact. Disclaimer. This release may contain forward looking statements, estimates, opinions and projections with respect to anticipated future performance of Delivery Hero SE ("forward-looking statements"). These forward-looking statements can be identified by the use of forward-looking terminology, including the terms "believes," "estimates," "anticipates," "expects," "intends," "may," "will" or "should" or, in each case, their negative, or other variations or comparable terminology. These forward-looking statements include all matters that are not historical facts. Forward-looking statements are based on the current views, expectations and assumptions of the management of Delivery Hero SE and involve significant known and unknown risks and uncertainties that could cause actual results, performance or events to differ materially from those expressed or implied in such statements. Forward-looking statements should not be read as guarantees of future performance or results and will not necessarily be accurate indications of whether or not such results will be achieved. Any forward-looking statements included herein only speak as at the date of this release. We undertake no obligation, and do not expect to publicly update, or publicly revise, any of the information, forward-looking statements or the conclusions contained herein or to reflect new events or circumstances or to correct any inaccuracies which may become apparent subsequent to the date hereof, whether as a result of new information, future events or otherwise. We accept no liability whatsoever in respect of the achievement of such forward-looking statements and assumptions. EDITOR'S PICK:

Campaign Asia
Oct 12th, 2026
Move and win roundup: week of October 12, 2026.

Move and win roundup: week of October 12, 2026. All the latest account wins and people moves at HSBC Singapore, BBDO Guerrero, Ikea, WPP Media, RBC BlueBay, Delivery Hero and more. | Campaign compiles a new 'Move and win roundup' as each week progresses. This edition will cover October 12 through October 16, 2026. Catch up on past people moves and business wins. | Singapore Management University (SMU) has appointed Brainlabs APAC as its media agency following a tender. The agency will support the university's brand campaigns and student recruitment activity in Singapore and international markets. The appointment includes media planning, buying, optimisation and measurement. Brainlabs will manage these functions, alongside reporting, across SMU's schools, programmes, channels and markets. HSBC Singapore has hired Henry Tong as head of customer, international and marketing. With over 35 years of experience in Tong wealth management, international banking, sales leadership and business development, he joins from Citi, where he was managing director and head of wealth continuum for Asia South Wealth. In his new role, he will oversee customer propositions, customer experience, and brand and marketing. His remit covers the bank's International Wealth and Premier Banking business in Singapore. Ikea Philippines has appointed BBDO Guerrero as its agency of record. The partnership launched with a new brand proposition, 'One Piece at a Time', which aims to make home improvement feel more accessible to Filipino households. BBDO Guerrero's CEO, Francine Kahn-Gonzalez, said will help shape the next phase of IKEA's growth in the market. She described IKEA as a globally admired brand with a strong point of view on creativity, accessibility and everyday living. She added that the agency wants to build bold ideas that strengthen IKEA's relationship with Filipinos. In 2023, Ogilvy Philippines was named Ikea Philippines' creative agency partner. Christopher Paul has been named senior vice president, client services at WPP Media, managing client relationships, business growth and strategy across automotive, FMCG, technology and services. He will lead the agency's Tamil Nadu business from Chennai. Earlier in his career, Paul spent about six years at OMD India, and was business director from 2010 and became general manager in 2014. He announced the role on LinkedIn. RBC BlueBay has appointed Hayley Lai as director of marketing, Asia-Pacific, a newly created position based in Hong Kong. She will oversee marketing for RBC's asset management business across APAC, supporting its expansion in the region. She will report to Jayne Fieldhouse, managing director and head of global institutional marketing. She brings more than 13 years of asset management marketing and communications experience. Most recently, she worked at PineBridge Investments in Hong Kong, leading integrated marketing programmes across key APAC markets. Shu Yau Cheng has joined Delivery Hero as director, creative. He will lead creative across the group's Foodpanda, Foodora and Yemeksepeti brands. Cheng comes from Lazada, where he spent more than five years. He joined in May 2021 as VP and regional creative lead. In 2024, he became VP and regional head of creative, a role he held until 2026. Before Lazada, he spent nearly six years at Iris in Singapore. He joined as a creative group head in 2015, became deputy creative director in 2017 and creative director in 2020. He started his career at DDB Group Singapore, where he worked from 2011 to 2015. He was a senior art director first, then a creative group head from 2013. He announced the role on LinkedIn.

SYMEX ECONOMICS SA
Sep 10th, 2026
published on 09/10/2026 at 08:37 from Delivery Hero AG (ETR:DE000A2E)

published on 09/10/2026 at 08:37 from Delivery Hero AG (ETR:DE000A2E). EQS-News: Delivery Hero SE / Key word(s): Personnel Delivery Hero welcomes John Woyton to the Supervisory Board 10.09.2026 / 08:37 CET/CEST The issuer is solely responsible for the content of this announcement. Delivery Hero welcomes John Woyton to the Supervisory Board. Berlin, September 10, 2026 - Delivery Hero, the world's leading local delivery platform, today announced the appointment of John Woyton to the Supervisory Board, bringing over two decades of private equity and M&A experience across technology, media, and telecommunications. The appointment is effective as of September 9, 2026, and his term will run until the end of the Annual General Meeting 2027. He joins as an independent board member succeeding Scott Ferguson, who has stepped down to focus on other commitments. John Woyton will take over all the positions previously held by Scott Ferguson, including his seats on the Audit and Strategy Committees. Kristin Skogen Lund, Chair of the Supervisory Board commented: "We're delighted to welcome John Woyton to the Supervisory Board. His extensive experience investing in and supporting technology businesses through periods of transformation will bring valuable perspective to the Board as Delivery Hero enters its next chapter. We also extend our thanks to Scott Ferguson for his valuable contribution over the last two years and wish him all the best." John Woyton began his career as an investment banking analyst before moving into private equity at The Carlyle Group. In 2008, he joined Advent International, where he spent nearly 12 years as leader of the TMT sector team and Partner, overseeing numerous investments, buyouts, and strategic transactions. From 2021 to 2024, he served as member of the Senior Leadership Team and Managing Director at H.I.G. Capital, and in 2025, he co-founded Covalent Equity Partners, a technology-focused private equity firm, supporting businesses in the AI era. He is a dual US and British national. John Woyton added: "Few companies have built the global scale and reach that Delivery Hero has achieved in little over a decade. It operates in a sector that continues to evolve rapidly, with significant opportunities ahead. I'm looking forward to bringing my experience across technology, investment and M&A to the Supervisory Board, and working together on what comes next." ABOUT DELIVERY HERO Delivery Hero is the world's leading local delivery platform, operating its service in around 65 countries across Asia, Europe, Latin America, the Middle East and Africa. The Company started as a food delivery service in 2011 and today runs its own delivery platform on four continents. Additionally, Delivery Hero is pioneering quick commerce, the next generation of e-commerce, aiming to bring groceries and household goods to customers in under one hour and often in 20 to 30 minutes. Headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. For more information, please visit www.deliveryhero.com MEDIA CONTACT Corporate & Financial Communications [email protected] INVESTOR RELATIONS CONTACT Investor Relations [email protected] 10.09.2026 CET/CEST Dissemination of a Corporate News, transmitted by EQS News - a service of EQS Group. The issuer is solely responsible for the content of this announcement. The EQS Distribution Services include Regulatory Announcements, Financial/Corporate News and Press Releases. View original content: EQS News | Language: | English | | Company: | Delivery Hero SE | | / | Oranienburger Str. 70 | | / | 10117 Berlin | | / | Germany | | Phone: | +49 (0)30 5444 59 105 | | Fax: | +49 (0)30 5444 59 024 | | E-mail: | [email protected] | | Internet: | www.deliveryhero.com | | ISIN: | DE000A2E4K43 | | WKN: | A2E4K4 | | Indices: | MDAX | | Listed: | Regulated Market in Frankfurt (Prime Standard); Regulated Unofficial Market in Dusseldorf, Hamburg, Munich, Tradegate BSX; London, OTC QB, OTC QX, SIX, Vienna Stock Exchange | | LEI Code: | 529900C3EX1FZGE48X78 | | EQS News ID: | 2397080 | | End of News | EQS News Service | 2397080 10.09.2026 CET/CEST

IntelPro
Sep 9th, 2026
Uber rival inDrive scales beyond ride-hailing to capture more consumer spending.

Uber rival inDrive scales beyond ride-hailing to capture more consumer spending. First piloted in July 2025, inDrive's ad business has served more than 2 billion impressions and attracted over 2,000 paying advertisers a month. Known for letting riders and drivers negotiate fares, inDrive spent the past year adding businesses such as advertising and groceries to its core ride-hailing service. Now the Uber rival is scaling those bets, installing new leaders as its ads, delivery, and financial-services businesses show early signs of traction across its largely emerging-market user base. Piloted in July 2025 and rolled out to its top 20 markets in January, inDrive's advertising business has since expanded to 25 markets, serving more than 2 billion impressions and attracting over 2,000 paying advertisers a month, the company told TechCrunch. About two-thirds of those advertisers are repeat customers. The Mountain View, California-based firm, which operates in over 1,200 cities across 48 countries, sees an opportunity to build an advertising business around an audience that can be harder for brands to reach through other platforms, Andries Smit, inDrive's chief growth business officer, said in an interview. "We're in very clear emerging markets. Our segment is very different, and we can really help brands connect with a new audience in a different way," Smit told TechCrunch. inDrive is now pushing what it calls "Ride Media," which is designed to capture passengers' attention while they wait for a driver and during a trip. The company can currently target users based on places they have visited over a specified period, though it plans to add real-time targeting capabilities. The push reflects a broader playbook among ride-hailing companies, which uses a large base of riders and drivers to build businesses that generate revenue beyond the relatively thin economics of matching passengers with cars. Uber has increasingly layered delivery, advertising, and other services onto its mobility network, while inDrive is betting that its reach across emerging markets can give it a similar opportunity with a different, more cost-conscious customer base. There are early signs that inDrive is getting users to venture beyond rides. The company said 13% of its monthly transacting users used both mobility and at least one delivery service in 2025, as it looks to cross-sell services to customers already using its core ride-hailing business. The number of loans taken out by drivers through inDrive.money in Latin America also jumped 118% year-over-year in the first half of 2026, the company told TechCrunch. The service, which offers short-term credit to drivers, is available in Mexico, Colombia, Peru, Brazil, and Indonesia. Smit declined to disclose how much capital inDrive has earmarked for its newer businesses in general. However, he said advertising, financial services, and delivery require relatively little funding to scale, while groceries and food will account for the bulk of its investment. That investment could take inDrive deeper into another space long dominated by Uber and other delivery platforms. The company is testing prepared-food delivery with partners, according to a person familiar with the plans, though the effort remains in early stages. The company declined to share further details on the tests. The food-delivery tests come as inDrive has hired Raphael Zennou, a former Delivery Hero executive, as vice president of food and groceries. The company has also brought former Google executive Max Silin to lead the ads business, called inDrive.Ads, and promoted Valentin Laykov to oversee its delivery business. Moreover, Alexander Kurchin will continue to lead inDrive.money. Zennou previously helped oversee quick-commerce operations serving 21 million monthly customers at Delivery Hero, while Silin spent more than 11 years at Google in roles spanning digital media, monetization, and programmatic advertising. These appointments bring experience in delivery and advertising, the two businesses that have become important extensions of larger consumer platforms. It is still unclear how financially significant these newer businesses are for inDrive. The company declined to disclose revenue from its advertising business or its share of overall revenue. Smit also would not say when he expects ads to become a material contributor to inDrive's business. The pace, Smit said, will depend not only on growing inDrive's advertising inventory and advertiser base, but also on the expansion of businesses such as groceries and food, which can create more opportunities for advertising. "You'll see a nice multiplier effect," he said.

Site Selection Group
Sep 4th, 2026
Global Contact Center market activity | september 2026.

Global Contact Center market activity | september 2026. by King White, on Sep 4, 2026, 9:00:00 AM Site Selection Group (SSG) tracks global contact center expansions, new openings, consolidations, and downsizing activity through ongoing market research across onshore, nearshore, and offshore locations. Our monthly data is designed to help contact center leaders better understand where the industry is growing, shifting, and recalibrating worldwide. Global contact center hiring activity slowed sharply in August 2026, with 2,500 announced jobs across 6 new sites and expansions - the smallest monthly total of the year so far - partially offset by 363 jobs tied to two downsizing operations. Real estate firm JLL landed the month's largest single announcement with a 1,600-job new site in Hyderabad, while Delivery Hero opened a 500-job new site in Kuala Lumpur, Malaysia. The U.S. saw a rare public-sector entrant, as U.S. Immigration and Customs Enforcement (ICE) confirmed a new site in Nashville, Tennessee. Through the first eight months of 2026, SSG has tracked more than 46,553 announced jobs across 90 expansions and new sites globally - with 20 closures or downsizings accounting for 7,134 displaced positions. August 2026 Snapshot | Metric | Total | | Jobs Added (Announced) | 2,500 | | Jobs Reduced | 363 | | New Sites / Expansions | 6 | | Closures / Downsizing | 2 | New Sites & Expansion Announcements | Company | Jobs | Location | Industry | Type | | JLL | 1,600 | Hyderabad, India | Other | New Site | | Delivery Hero | 500 | Kuala Lumpur, Malaysia | Retail | New Site | | ibex | 400 | Tegucigalpa, Honduras | BPO | Expansion | | Gevekom | N/A | Nairobi, Kenya | BPO | New Site | | Dept. of Homeland Security (ICE) | N/A | Nashville, TN | Government | New Site | | XP Plus Solutions | N/A | Cebu, Philippines | BPO | New Site | Closure & Downsizing Announcements | Company | Jobs Impacted | Location | Industry | Type | | SCR Medical Transportation | 250 | Chicago, IL | Healthcare | Close | | TMobile | 113 | Irving, TX | Telecommunications | Downsize | Regional Highlights India Delivers the Month's Largest Deal JLL's 1,600-job new site in Hyderabad was the single largest announcement of August, extending India's run as the anchor market for large-scale, enterprise-driven site commitments. Hyderabad continues to draw sizable back-office and support operations on the strength of its deep talent pool and established delivery infrastructure. Southeast Asia and the Philippines Add New Sites Delivery Hero opened a 500-job new site in Kuala Lumpur, Malaysia, while XP Plus Solutions added a new site in Cebu, Philippines. Both moves reflect continued diversification of delivery capacity across Southeast Asia even as overall monthly volumes cooled. Caribbean and Central America: ibex Expands in Honduras ibex expanded its Tegucigalpa, Honduras operation by 400 jobs, reinforcing Honduras's growing role as a nearshore delivery point for U.S.-facing BPO work. Africa: Kenya Adds a New Entrant Gevekom's new site in Nairobi marks a fresh entrant into the Kenyan market, broadening Africa's delivery footprint beyond the Egypt- and South Africa-led activity that has driven the region's growth for most of 2026. U.S. Market: A Public-Sector Entrant Alongside Continued Downsizing The U.S. market's lone new-site announcement in August came from outside the traditional BPO and financial services base: U.S. Immigration and Customs Enforcement (ICE) confirmed a new site in Nashville, Tennessee. On the downsizing side, T-Mobile reduced 113 positions in Irving, Texas, and SCR Medical Transportation closed a 250-job operation in Chicago, Illinois - continuing the pattern of telecom and healthcare-adjacent downsizing seen at points throughout 2026. What It Means for Contact Center Leaders August activity shows that companies continue to prioritize locations offering: * Scalable labor pools * Competitive wage structures * Multilingual talent * Proven outsourcing ecosystems * Operational flexibility * AI-enabled workforce models At the same time, August's slower pace - the lowest monthly total of 2026 so far - combined with continued U.S. telecom and healthcare downsizing, suggests some markets may be entering a more selective, consolidation-focused phase heading into the fall. Conclusion Site Selection Group tracks global contact center openings, expansions, consolidations, and labor market shifts each month to help companies understand where the industry is growing, evolving, and becoming more competitive. Our research spans onshore, nearshore, and offshore markets to provide timely insight into location trends shaping the contact center industry. If your organization is evaluating contact center location strategy, outsourcing opportunities, labor market conditions, or portfolio optimization, our team is available to help you make informed decisions. SSG operates exclusively on behalf of corporate clients - we never represent landlords or outsourcing providers - so our advisory is always conflict-free. About Site Selection Group Site Selection Group is a full-service location advisory, economic incentive, and corporate real estate firm headquartered in Dallas, Texas. SSG specializes in the contact center industry and works exclusively with companies operating contact centers on location strategy, outsourcing advisory, and contact center technology evaluation. Learn more at siteselectiongroup.com.