Marketing & Customer Experience Manager - Shopping Centre

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Shaping the future of real estate for a better world 

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working. 

We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way. 

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat. 

What this opportunity involves:

At JLL, we are collectively shaping a brighter way — for our clients, ourselves, and our fellow employees. As Assistant Marketing & Customer Experience Manager, you will play a central role in developing and nurturing relationships with the asset's tenant partners while helping ensure every aspect of service, branding, marketing and presentation reflects premium grade standards. Through a calendar of events and customer engagement activities, you will help cultivate a genuine sense of community across the precinct, working closely with Building Management to bring that vision to life. This role partners with tenant partners and internal stakeholders to support delivery of the broader asset strategy, and you'll be expected to understand the fundamentals of the client's business so you can proactively identify risks and spot opportunities. What sets JLL apart is our culture of collaboration, locally and across the globe, and you'll feel that spirit in every part of this role.

An overview of the role:

• Deliver, manage and evaluate events and activations in line with the strategic marketing plan
• Oversee content management for all front-of-house digital platforms, including the website, social media, community portal, lift screens and directory boards
• Ensure all building-related marketing collateral and customer touch points convey the brand consistently and effectively
• Act as the primary point of contact for customer enquiries, serving as the conduit for feedback between customer partners and the building team
• Partner with the National Marketing and Customer Experience Manager to understand customer needs, identify initiative opportunities, and support delivery of the Customer Retention Plan and retail tenants
• Liaise with the Concierge Team, implementing and overseeing processes and policies that keep customer service at the highest standard
• Coordinate bespoke services and amenity offerings for customers, with support from Concierge
• Work with the Fitness Centre operator to promote membership, raise awareness, and communicate health and wellness initiatives
• Prepare and maintain Tenant Guides and onboarding packs, oversee delivery of marketing and leasing materials, manage marketing invoices and cash flow reporting, and prepare reports for regular meetings with clients, customers and the wider JLL Experience team

Sounds like you? This is what we are looking for:

Required Qualifications:

• Must have experience working in a Shopping Centre or Retail Industry.
• 2-3 years of experience in a customer-facing or B2B role, with event planning and management experience essential
• Demonstrated ability to build rapport and cooperative relationships with customers and visitors
• Excellent communication and interpersonal skills, both verbal and written
• Sound computer skills, including proficiency with the Microsoft Office suite
• A proactive, positive approach that contributes to a supportive team environment
• Ability to collaborate effectively with colleagues and wider team members
• Commitment to maintaining a safe and healthy workplace

Preferred qualifications:

• Certificate-level qualification in Hospitality, Business, Marketing or a related field
• Experience working within commercial real estate, retail or premium hospitality environments
• A collaborative mindset that reflects our belief that the most effective teams are built when everyone is empowered to thrive

Benefits:

• Great employee discounts off fitness, wellbeing & other renowned brands
• 18 weeks paid maternity leave 
• Private Health Insurance Discounts
• Active Social Club
• Employee assistant program
• Novated Lease for EV cars
• Paid time off for volunteer work
• Career Opportunities with Australia's #1 Commercial Real Estate firm
• Premium offices

What you can expect from us:  

You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you. 

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce. 

Interested candidates, please apply following the link below quoting job reference number REQ544971

Location:

On-site –Perth, WA

Job Tags:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.