Full-Time
Customer Care Center Representative
Univest
501-1,000 employees
Full-range financial services and wealth management
Compensation Overview
$22/hr
Kulpsville, PA, USA
Hybrid
Training is on-site in Kulpsville for 4–6 months; hybrid work is available afterward.
 Customer Experience & Support (1) |
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- A high school diploma, GED, or equivalent is required.
- At least 2 years of retail sales or telemarketing experience with proven sales results is required.
- At least 2 years of customer support experience or experience as a client service representative is required.
- Strong written, verbal, and organizational skills are required.
- Attention to detail and the ability to prioritize are required.
- Strong phone contact-handling and active-listening skills are required.
- The ability to adapt and respond to various customer scenarios is required.
- The ability to multitask, prioritize, and manage time effectively is required.
- Previous banking experience or completion of the ABA Banking Basics suite is required.
- Completion of training in the SSR Suite is required.
- A neat, professional appearance that follows established dress guidelines is required.
- NMLS registration or the ability to obtain NMLS registration within 90 days of hire is required.
- Develop knowledge and comprehension of Univest products and services.
- Leverage bank promotions.
- Follow call center scripts when handling different topics.
- Answer customer calls to learn about and address needs, complaints, or other product or service issues.
- Actively listen, diffuse difficult situations, research every issue, and provide solutions.
- Upsell additional products and services when appropriate.
- Build sustainable customer relationships and engage customers by providing extra support.
- Keep clear records of all conversations in the call center database.
- Attend educational seminars to improve knowledge and performance.
- Meet personal and team qualitative and quantitative targets.
- Reply to customer queries in a timely, efficient, and accurate manner via phone, email, or chat.
- Follow up with customers to ensure their technical issues are resolved.
- Comply with laws and regulations applicable to the position, including the Univest Code of Conduct.
- Work Saturdays 2–3 times per month as part of the customer care center schedule.
- Perform other duties as assigned.
- Previous experience with Microsoft Office Suite, Salesforce, or Xperience is preferred.
Univest offers banking, lending, wealth management and advisory services to individuals, businesses, municipalities and nonprofits in the Mid-Atlantic. Customers deposit funds, borrow money, and receive financial planning and investment guidance; wealth management combines investment management, trust services and planning, while banking handles everyday accounts and financing. It differentiates itself through a regional focus and active community involvement, aiming to build loyal relationships with customers and employees while earning a fair profit for shareholders. Its goal is to be a strong, influential leader in the markets it serves by delivering comprehensive financial solutions and staying engaged with the communities it serves.
Company Size
501-1,000
Company Stage
IPO
Headquarters
Souderton, Pennsylvania
Founded
1876
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Simplify's Take
What believers are saying
- Q2 2026 net income rose to $23.0 million, beating Q2 2025 by 15%.
- Loan growth, deposit growth, and 3.49% margin expansion support 2026 revenue momentum.
- Management raised 2026 net interest income guidance to 8%-10% after strong first-half performance.
What critics are saying
- Q2 2026 included a $5.2 million Princeton OREO charge, exposing CRE valuation pressure.
- A $28.6 million nonaccrual commercial relationship drives reserve risk and earnings volatility through 2026.
- If more lab-office and commercial loans sour, Univest's regional bank model gets squeezed hard.
What makes Univest unique
- Univest combines banking, wealth management, insurance, and equipment finance under one Pennsylvania franchise.
- Management expanded net interest margin to 3.49% in Q2 2026 while growing loans and deposits.
- Univest kept repurchasing shares and raised dividends, signaling disciplined capital allocation.
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Benefits
Health Insurance
401(k) Company Match
Paid Vacation
Disability Insurance
Paid Holidays
Life Insurance
Tuition Reimbursement
Wellness Program
Professional Development Budget
Training Programs
Hybrid Work Options
Company News
Univest Financial Corporation reported second-quarter net income of $23.0 million, or $0.82 per diluted share, compared to $20.0 million, or $0.69 per share, in the same period last year. The results included a $5.2 million pre-tax charge related to a valuation adjustment on a real estate property, reducing earnings by $0.15 per share. This was partially offset by $708,000 in tax-free bank-owned life insurance death benefit proceeds. Gross loans and leases grew $101.7 million, or 1.5%, from the previous quarter, driven by commercial and real estate lending. Total deposits increased $119.2 million, or 1.8%, during the same period. Net interest income rose to $66.2 million, up 11.3% year-over-year, whilst net interest margin improved to 3.49% from 3.20% a year earlier. The company declared a quarterly dividend of $0.23 per share.
Natalye Paquin, director of Univest Financial Corporation, sold 13,000 shares of common stock in an open-market transaction on 27 April 2026 for approximately $491,000, according to an SEC Form 4 filing. The sale represented 43% of her directly held common stock position. Following the transaction, Paquin retains roughly 17,004 shares valued at approximately $641,560. This marks her only open-market sale during the reported period, with prior activity consisting exclusively of purchases and administrative adjustments. The sale followed Univest Financial's first-quarter results released on 22 April, which showed net income of $27.1 million and diluted earnings per share of $0.96, a 21% increase over the prior year. The stock gained over 8% in April.
Univest reported first-quarter 2026 net income of $27.1 million, or $0.96 per share, representing a 24.7% increase in earnings per share compared to the first quarter of 2025. Return on average assets improved to 1.33% for the quarter. The company's loan-to-deposit ratio decreased 280 basis points year-over-year, whilst the efficiency ratio declined 190 basis points, demonstrating improved operating leverage from recent technology investments. Net interest margin expanded 23 basis points to 3.33%. Credit quality remained strong, with non-performing loans representing 0.25% of total loans and net charge-offs totalling seven basis points annualised. Non-interest income increased 11% year-over-year when excluding bank-owned life insurance death benefits, driven by strength in investment advisory, insurance and fee income. Univest rewarded shareholders by increasing its quarterly dividend 4.5% to $0.23 per share and repurchasing 351,138 shares during the quarter.
Eightco Holdings Inc. increased its at-the-market offering from $2 million to $2.75 million in 2024 to fund operational growth, according to SEC filings. The company works with Univest Securities under Form S-3 registration requirements. The firm eliminated $5.4 million in convertible notes, increased shareholder equity by $23 million, and cancelled 5.9 million dilutive shares. Gross profit margin rose to 22% from 12%, though overall revenue declined nearly 3%. Eightco regained NASDAQ compliance after maintaining a closing bid price above $1 for 20 consecutive days. The company executed a reverse stock split, reducing outstanding shares from 8.9 million to 1.75 million. Through subsidiary Forever 8 Fund LLC, it plans strategic acquisitions in e-commerce technology, targeting $100 million revenue and positive EBITDA by 2025.
Semnox, Univest Capital launch 0% interest program. Semnox Solutions and Univest Capital have teamed to offer a promotional financing program designed to "help family entertainment centers invest in modern guest-facing technology without the burden of upfront capital." Through this limited-time initiative, the companies report that qualified operators can take advantage of 0% interest financing for 12 months with no money down, with the first payment due a month from signing. "This offer allows venues to implement Semnox card systems and operational technology while preserving cash flow during a year of heavy reinvestment and expansion planning," the company said. "This program is about removing hesitation from the decision-making process," said Phil Showler, the FEC head of sales for North America at Semnox. "Most operators know when updates are needed, but timing and budget often slow progress. This gives them an option to move forward without putting everything on hold, which is critical as guest expectations continue to rise."