Healthy Homes Coordinator
About the job
- Strong administration experience and strong customer service skills.
- Experience coordinating appointments, contractors, repairs, or multi-team activity for customers with varied access or support needs.
- Experience monitoring deadlines, managing exceptions, and escalating overdue or high-risk activity.
- Receive Healthy Homes cases following Customer Experience or HHSRS triage, ensuring the customer, property, vulnerability, hazard, priority, due date, owner, and next action are accurately recorded.
- Maintain one controlled case record, keeping jobs, inspections, communications, decisions, evidence, escalations, and closure outcomes linked, complete, and easy to review.
- Manage disrepair cases end to end in line with agreed procedures and legal protocols, coordinating inspections, works, evidence, correspondence, and customer updates through to resolution.
- Liaise with colleagues, surveyors, contractors, Legal, insurers, and customers’ representatives to progress disrepair cases, respond to information requests, and maintain a complete, accurate, and auditable record.
- Monitor legal, statutory, and case-specific deadlines, promptly escalating delayed inspections, overdue works, access barriers, incomplete evidence, or other risks affecting case resolution, customer safety, legal compliance, or cost.
- Raise and monitor works orders, purchase orders, and invoices associated with disrepair activity in line with agreed financial controls.
- Experience in social housing, repairs, compliance, property services, or a related customer service environment.
- Understanding of HHSRS hazards, Awaab’s Law, statutory timescales, and evidence-led closure.
- Experience of complaints, root-cause analysis, HHSRS, damp and mould, disrepair, or other statutory housing casework, including coordination with legal representatives or insurers where required.
About the company
Freebridge Community Housing is a not-for-profit social housing provider that owns and manages about 7,500 homes in West Norfolk, including general needs housing and 17 sheltered schemes. It acts as a landlord, handles tenancies, collects rent, and maintains properties, while investing in regeneration and energy-efficiency projects, with Bridgegate Homes helping fund its work. In 2024 it secured £40 million from Lloyds Bank to build 625 new affordable homes by 2027 and upgrade existing stock. The group runs two community centres and a Community Fund to support local groups, aiming to grow affordable housing and improve tenants’ living conditions and community wellbeing, guided by a tenant-led stock transfer origin and a focus on community development.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Lichfield, United Kingdom
Founded
2006
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Simplify's Take
What believers are saying
- 2025 financials showed £38.6 million turnover and £3.2 million surplus before tax.
- January 2026 regulator kept G1 and V2 grades, confirming governance and viability strength.
- Freebridge completed a £50 million acquisition of 702 properties after March 2025.
What critics are saying
- Housing Ombudsman cases in April and May 2026 exposed recurring repairs and heating failures.
- Freebridge still derives 95% of turnover from social housing lettings, squeezing flexibility.
- Widespread disrepair claims can drain cash, trigger regulatory action, and shatter lender confidence.
What makes Freebridge Community Housing unique
- Owns 7,500 West Norfolk homes, with deep local tenant relationships and community services.
- Regeneration expertise stands out: Hillington Square delivered 26 homes in Phase 5 during 2024/25.
- Freebridge pairs landlord operations with Bridgegate Homes and sheltered schemes across West Norfolk.
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Benefits
- Paid Vacation
- Paid Holidays
- Parental Leave
- Wellness Program
- Mental Health Support
- Gym Membership
- Employee Discounts