Full-Time

Customer Engineer

Posted on 10/3/2024

Pocus

Pocus

11-50 employees

Revenue data platform for GTM teams

Data & Analytics
Enterprise Software

Mid

New York, NY, USA

Category
Data Management
Data Analysis
Data & Analytics
Required Skills
Python
SQL

You match the following Pocus's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • 3+ years of experience in sales or revenue operations, technical consulting, or solutions architect role.
  • A Bachelor’s degree or equivalent experience in a quantitative field like economics, business, math, statistics, engineering, or the hard sciences.
  • Proven technical experience with SQL, APIs and Python.
  • A proven ability to quickly learn and familiarize yourself with new concepts in a self-directed way. Examples: A client’s business model or a raw sales or financial dataset.
  • A strong business acumen combined with an analytical skillset. Comfort and fluency using data to solve problems is more important than deep knowledge of a specific tool.
  • Excellent communication in all forms. You are comfortable adjusting your style and approach to communicate technical concepts with both technical and non-technical stakeholders.
  • Endless curiosity and excitement about solving ambiguous and unstructured problems using data for external customers.
  • High levels of organization in your workflows - you understand what it means to work on multiple projects simultaneously and are able to prioritize and manage your time efficiently.
Responsibilities
  • Lead the customer implementation, including workspace development and iteration.
  • Partner internally with the CS team and externally with RevOps, Data, and Go-To-Market stakeholders at world-class PLG organizations to build custom Pocus workspaces that help our customers’ accomplish their highest priority go-to-market initiatives.
  • Translate business requirements into data request for customer and lead playbook brainstorm sessions.
  • Conduct data modeling in Pocus to surface relevant data for customer.
  • Setup initial playbooks by use case identified by customer as part of implementation.
  • Custom train AI models for each customer.
  • Recommend sales plays based on expertise and customer type.
  • Proactively review and update customers’ workspaces to ensure value maximization and alignment to shifting priorities.
  • Data: identify workspaces with poor data quality and proactively set up time to review with customer.
  • Conduct iterations of workspace architecture and playbooks as new teams onboard.
  • Bridge the gap between technical and non-technical stakeholders both internally and with customers.
  • Support CSMs during implementation by providing a data-driven perspective on prospects’ and customers’ product-led-sales strategy.
  • Drive accountability to action for the customer in the implementation process.
  • Educate and transfer knowledge of Pocus architecture, data modeling and workflows to the customer’s technical admins to help them self sustain their Pocus workspace.
  • Support the entire post-sales team by clearly documenting important context about each customer, their data model, and their workspace after initial implementation.
  • Pass learnings and suggestions back to other internal teams as the technical voice of the customer.
  • Partner with Product to provide feedback and ensure the product roadmap is informed by feedback from technical stakeholders across our customer base.
  • Partner with Sales, and Customer Success to ensure a smooth handoff, paying particular attention to our customers’ data sources and making sure that the right technical stakeholders from our customers are involved for implementation.
Desired Qualifications
  • Familiarity with (or excitement to learn) integrating data via technologies like Outreach, Snowflake, Salesforce, Hubspot, Gong.
  • Deep understanding (or excitement to learn) common data structures, metrics, and raw data associated with B2B SaaS Salesforce implementations.
  • Excitement around evangelizing Pocus.

Pocus offers a Revenue Data Platform that provides businesses with insights into customer and product usage data, specifically for go-to-market (GTM) teams like sales and marketing. The platform allows these teams to analyze data without needing developers, helping them identify revenue opportunities and manage customer relationships effectively. Pocus differentiates itself by enabling users to create customized views and actionable insights that streamline revenue acceleration and reduce churn. The company's goal is to help businesses maximize growth and retention by uncovering hidden revenue within their existing customer base.

Company Size

11-50

Company Stage

Series A

Total Funding

$22.4M

Headquarters

San Francisco, California

Founded

2021

Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for no-code platforms boosts Pocus's market appeal.
  • Product-led growth strategies in SaaS align with Pocus's offerings.
  • Emphasis on data-driven decision-making increases adoption of Pocus's real-time insights.

What critics are saying

  • Emerging startups in the revenue data space increase competition for Pocus.
  • AI-driven analytics tools may outpace Pocus's current offerings.
  • Customer data privacy concerns could impact Pocus's data collection capabilities.

What makes Pocus unique

  • Pocus offers a no-code platform for non-technical teams to manage data independently.
  • The platform provides a 360-degree view of product usage for actionable insights.
  • Pocus breaks down data silos, enabling cross-departmental collaboration for GTM teams.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Wellness Program

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Home Office Stipend

Growth & Insights and Company News

Headcount

6 month growth

-11%

1 year growth

-6%

2 year growth

-4%
PR Newswire
Apr 18th, 2023
Pocus, Leader In Product-Led Sales, Launches Revenue Data Platform

SAN FRANCISCO, April 18, 2023 /PRNewswire/ -- Pocus, the leader in Product-Led Sales, has launched its Revenue Data Platform to democratize data for go-to-market teams. Pocus' Revenue Data Platform accelerates revenue by enabling go-to-market teams to analyze, visualize, and action data about their prospects and customers without needing engineers.Pocus Revenue Data Platform"When we first started Pocus, people called us PLG CRM or Product-Led Sales (PLS) tool, because it was the primary use case we enabled for customers," said Alexa Grabell, CEO and Co-Founder at Pocus. "As we've onboarded more customers, their needs have expanded beyond sales and PLG use cases. Our customers have explicitly called Pocus the engine that runs their go-to-market, and Revenue Data Platform accurately captures that value."Modern GTM teams rely heavily on product usage data to drive better experiences at every point of the customer journey. These teams get the most value from consuming data. Yet, go-to-market teams are underserved by existing data platforms built for more technical teams.Pocus was founded to solve this problem for sales teams and has since evolved to serve the entire go-to-market function - sales, success, growth, and marketing.Key components of our updated platform include:Revenue Data Graph: Break down data silos by combining data from various sources into a format that is accessible for GTM teams to run any playbook.Break down data silos by combining data from various sources into a format that is accessible for GTM teams to run any playbook

Investors Observer
Apr 18th, 2023
Pocus, Leader in Product-Led Sales, Launches Revenue Data Platform

Pocus, the leader in Product-Led Sales, has launched its Revenue Data Platform to democratize data for go-to-market teams.

Forbes
Jun 23rd, 2022
Pocus, Which Helps Companies Manage Product Data, Raises $23 Million

“I was building these hacky solutions,” Grabell says. “The tools did half the job.” The startup aims to bridge the gap in data access between technical and non-technical teams.

Pocus
Jun 22nd, 2022
GTMfund received financing of $23M in funding on Jun 22nd 22'.

Today, GTMfund is proud to announce that GTMfund has closed $23 million in funding to transform how go-to-market teams use data to drive revenue.

Pocus
Dec 7th, 2021
Pocus partnered with First Round Capital on Nov 7th 21'.

Pocus recently partnered with First Round Capital to survey over 200 SaaS companies on the state of Product-Led Sales.

INACTIVE