AR/Collections Specialist

About Impartner Software

Impartner is a global leader in channel management solutions, recognized as #1 in our industry. We are committed to innovation, growth, and a collaborative, high-energy culture. We seek growth-minded professionals to join our team and contribute to our continued success.

About the role

The AR/Collections Specialist helps support the collections process to ensure accurate billing and timely customer payments. This includes submitting invoices through email and various portals, monitoring aging and due dates, issuing reminders and past-due notices, revising invoices as needed, and applying payments accurately in Intacct. The role involves tracking customer communications, promises to pay, and bank deposits, as well as collaborating with Customer Success Managers to resolve issues, set up payment plans, and coordinate escalations such as access removals. When necessary, the specialist escalates delinquent accounts to collections agencies and recommends write-offs.

What you'll do

• Submit invoices to customers via email or portals (e.g., Ariba, Coupa, Tipalti, Stripe, Airbase, Bill, etc.)
• Issue payment reminders and past-due notifications to customers.
• Monitor invoice due dates and aging to ensure timely payments.
• Track customer communications, invoice updates, and changes.
• Issue, update, and remove past due banners on PRM.
• Update Intacct records with customer information changes. (i.e., address and contact information)
• Revise invoices by customer request or invoicing errors. (i.e., removing or adding tax, splitting invoices, address changes, POs, dates, etc.)
• Track expected funds through promises to pay and remittance advice. 
• Collaborate with CSMs to address customer concerns, facilitate payment plans, or provide supporting documentation.
• Chase PO numbers.
• Complete customer questionnaires and supplier portal registrations. 
• Monitor bank accounts for incoming customer payments.
• Manually process credit card payments for customers via Stripe.
• Apply payments in Intacct, including creating adjustments for bank fees and writing off uncollectible amounts as needed.
• Issue final demand notices to delinquent customers and monitor progression.
• Submit delinquent accounts to third-party collections agency, follow up and track status. 
• Notify controller of any invoices that need to be considered for write off.
• Alert CSM of accounts that need to have admin access removed and final access removal.

Qualifications

• Associate’s or Bachelor’s degree in Accounting, Finance, Business, or related field strongly preferred
• 2–5+ years of experience in accounts receivable, collections, credit, or customer financial services (commercial B2B experience preferred)
• Proven track record of successfully collecting past-due balances while preserving customer relationships
• Strong knowledge of AR processes, aging analysis, cash application, and deduction management
• Experience working with accounting and payment systems (e.g., Intacct, Coupa, Ariba, Stripe, etc.)
• Excellent verbal and written communication skills
• Strong negotiation and conflict-resolution abilities
• Detail-oriented with high accuracy in data entry and account reconciliation
• Good analytical and problem-solving skills

Job Location

While this is a Remote-based position, we do require that candidates are in one of the following states:

• Arizona
• Arkansas
• Colorado
• Florida
• Georgia
• Indiana
• Iowa
• Michigan
• Minnesota
• Nebraska
• Nevada
• New Hampshire
• North Carolina
• Oklahoma
• Pennsylvania
• Tennessee
• Texas
• Utah
• Virginia
• Washington

Impartner is an equal opportunity employer. Diverse perspectives and experience improve the results of the team and contribute to the culture and company. We believe inclusion leads to an awareness that is critical to building our strongest teams. We encourage applications from members of underrepresented groups, including but not limited to women, members of the LGBTQ community, people of color, people with disabilities and veterans.