Accounts Receivable Officer

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

We are seeking a detail-oriented Accounts Receivable Officer to join our Finance team and support accurate and timely billing operations while ensuring compliance with company policies and customer requirements.

Key Responsibilities:

• Review customer remittance advice, bank statements, and payment details to ensure accurate allocation of incoming receipts.
• Process customer receipts and apply payments accurately in SAP in accordance with company policies, accounting standards, and established timelines.
• Perform daily bank reconciliation by matching bank transactions with receipts posted in SAP and investigate any differences.
• Investigate and resolve unapplied, unidentified, short-paid, or overpaid receipts by coordinating with internal stakeholders and customers.
• Perform customer account reconciliation to ensure account balances are accurate and outstanding items are resolved promptly.
• Monitor customer accounts for payment discrepancies, duplicate receipts, overpayments, or underpayments, and take appropriate action.
• Coordinate with the Billing, Collections, Operations, and Finance teams to resolve payment allocation issues and ensure timely processing.
• Maintain complete and accurate records of cash application transactions and supporting documents for audit purposes.
• Prepare daily and monthly cash application and bank reconciliation reports for submission to the Accountant or Team Leader.
• Process customer refunds, payment transfers, write-offs, or payment adjustments with proper approvals and supporting documentation.
• Support month-end closing activities by ensuring all customer receipts are posted accurately within the reporting period.
• Respond to customer and internal enquiries related to payment applications, account balances, and receipt status in a timely manner.
• Ensure all cash application activities are completed within agreed Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
• Identify opportunities to improve cash application processes, enhance accuracy, and increase operational efficiency.
• Support ad-hoc tasks, system enhancements, and projects assigned by the Team Leader or Manager.

Requirements:

• Bachelor's degree or Diploma in Accounting, Finance, Business Administration, or a related discipline.
• 1–3 years of experience in Accounts Receivable, billing, or finance operations.
• Experience using SAP, CargoWise, or other ERP systems is highly advantageous.
• Strong understanding of billing processes, invoicing, and accounts receivable principles.
• Proficient in Microsoft Excel and MS Office applications.
• Strong attention to detail with excellent analytical and problem-solving skills.
• Good communication and stakeholder management skills, with the ability to collaborate across teams.
• Ability to work independently, manage multiple priorities, and meet tight deadlines in a fast-paced environment.

Think you've got what it takes? Don't wait – apply now and take the next step in your career with us!

What moves you?
 

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities. 

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.