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The Boyd Group

Collision repair and auto glass network

Collision Production Manager

Collision, Body & Glass RepairPosted on Nov 9
Full-timeFort Wayne, IN, USAIn-person

About the Job

Requirements

  • A high school diploma or equivalent is required.
  • Proven experience in a collision repair environment or similar role is required, along with 3 years of experience.
  • A valid driver's license is required.
  • I-CAR Registered status is required, with progress toward Gold Class certification.
  • The role requires self-motivation and decision-making skills.
  • The role requires the ability to operate in a fast-paced environment, multitask, and work under pressure.
  • The role requires time-management skills and the ability to meet deadlines.
  • The role requires the ability to give direction in a team environment.
  • The role requires the ability to interpret work scope from vehicle estimates or work orders.
  • The role requires customer-service orientation and strong organizational skills.
  • The role requires comprehensive knowledge of vehicle repair practices.
  • The role requires effective verbal and written communication.
  • The role requires strong attention to detail and a high degree of accuracy.
  • The role frequently requires bending, crouching, reaching, handling tools, and lifting materials in excess of 50 pounds.

Responsibilities

  • Ensure consistent execution of the WOW (Wow Operating Way) plan.
  • Plan the daily production schedule to maximize efficiency and maintain cycle-time goals.
  • Run production meetings to communicate priorities to staff.
  • Perform in-process quality-control checks to ensure company standards are met.
  • Identify and address quality issues or production delays promptly.
  • Perform a final quality inspection before delivering vehicles to customers.
  • Ensure vehicles are repaired on time and meet Gerber Collision's quality expectations and customer needs.
  • Lead and manage workflow through effective utilization of the workforce while ensuring an exceptional customer experience.
  • Work with team members to achieve repair-facility key performance indicators.

About the Company

The Boyd Group

Collision repair and auto glass network

The Boyd Group is a North American collision repair and auto glass company. It runs a network of repair shops that fix damaged vehicles and replace or repair windshields and glass. Each shop provides on-site assessments, repairs, refinishing, and customer service to return vehicles to pre-accident condition. The business model centers on owning and consolidating a large number of collision repair centers to leverage scale, standardized processes, and a consistent customer experience. Unlike many competitors, Boyd grew aggressively through acquisitions, building a nationwide presence in both Canada and the United States and becoming the largest collision repair operator in Canada before expanding south of the border. The company aims to be the leading auto collision and glass repair platform in North America by delivering reliable repairs, transparent service, and a broad network that makes it easy for customers to access its shops.

Company size
201-500
Company stage
IPO
Headquarters
Winnipeg, Canada
Founded
1990

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