Design & Delivery Consultant 3 - Pharmacy Services

Collaborating with others to support the design and development of training, ensuring curriculum accuracy, and providing troubleshooting as needed. Collaborating with others to support the selection of training methods and programs. Collaborating with others to create training objectives for education modules and support clients learning goals, independently. Collaborating with others to support the evaluation of alternative training techniques, procedures, and/or methods. Collaborating with others to support the delivery of training programs, and guiding learners by leveraging adult learning principles. Leveraging comprehensive knowledge to review evaluations used to assess the application of skills, knowledge, and training objectives. Uses best practices for training modalities, monitoring, and analyzing training results. Collaborating with others to support the development, analysis, and management of program plans including scope identification and management, schedule, inter-dependencies, and resource forecast. Collaborating with others to review needs assessments for training and/or performance issues. Conducting research on training norms and industry standards within assigned areas.

• Pursues effective relationships with others by proactively providing resources, information, advice, and expertise with coworkers and members. Listens to, seeks, and addresses performance feedback; provides mentoring to team members. Pursues self-development; creates plans and takes action to capitalize on strengths and develop weaknesses; influences others through technical explanations and examples. Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; helps others adapt to new tasks and processes. Supports and responds to the needs of others to support a business outcome.
• Completes work assignments autonomously by applying up-to-date expertise in subject area to generate creative solutions; ensures all procedures and policies are followed; leverages an understanding of data and resources to support projects or initiatives. Collaborates cross-functionally to solve business problems; escalates issues or risks as appropriate; communicates progress and information. Supports, identifies, and monitors priorities, deadlines, and expectations. Identifies, speaks up, and implements ways to address improvement opportunities for team.
• Supports other groups within or outside the company by\: consulting on learning modality the client should use start identifying the root cause.
• Works on design and development of trainings by\: revising standard content (e.g., training aids) and starting to build out a basic course, and pieces of a non-standard course while reviewing guidelines to ensure curriculum accuracy, and providing troubleshooting as needed; identifying potential training methods (e.g., e-learning, in-person, classroom, on-site, just-in-time support, web sessions, blended learning, and conference calls) and programs; identifying training objectives for education modules, participating in the revision of training modules and review of supporting materials; guiding the prioritization of short-term and long-term learning goals to help the business unit reach and understand these objectives; and recommending and researching alternative training techniques, procedures, and/or methods.
• Gathers programs training needs by\: conducting standard and non-standard needs assessments for training and or performance issues.
• Monitors effectiveness of training by\: using comprehensive foundational knowledge to measure the effectiveness of training to support business needs.
• Completes work assignmentsand supports completion of projects by\: developing, analyzing, and executing standard and non-standard project/program plans which include scope identification and management, schedule, inter-dependencies, and resource forecast.
• Further examines how to refine training and delivery by\: applying research on training norms and industry standards, within the assigned area with guidance; and applying research in training/education programs to improve stakeholder activities and enhance personnel growth and development.
• Responsible for aiding in effective training delivery by\: delivering the training of program(s) (e.g., orientation, customer service, and supervisory skills); supporting learners comprehension by leveraging adult learning principles; analyzing results from evaluations to assess the application of skills, knowledge, and training objectives; analyzing and communicating feedback of the results of the training assessment and summarizing results; and serving as a trainer by leading standard and non-standard training, independently and using best practices for training modalities (e.g., virtual, in-person classroom).

Collaborating with others to support the design and development of training, ensuring curriculum accuracy, and providing troubleshooting as needed. Collaborating with others to support the selection of training methods and programs. Collaborating with others to create training objectives for education modules and support clients learning goals, independently. Collaborating with others to support the evaluation of alternative training techniques, procedures, and/or methods. Collaborating with others to support the delivery of training programs, and guiding learners by leveraging adult learning principles. Leveraging comprehensive knowledge to review evaluations used to assess the application of skills, knowledge, and training objectives. Uses best practices for training modalities, monitoring, and analyzing training results. Collaborating with others to support the development, analysis, and management of program plans including scope identification and management, schedule, inter-dependencies, and resource forecast. Collaborating with others to review needs assessments for training and/or performance issues. Conducting research on training norms and industry standards within assigned areas.

• Pursues effective relationships with others by proactively providing resources, information, advice, and expertise with coworkers and members. Listens to, seeks, and addresses performance feedback; provides mentoring to team members. Pursues self-development; creates plans and takes action to capitalize on strengths and develop weaknesses; influences others through technical explanations and examples. Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; helps others adapt to new tasks and processes. Supports and responds to the needs of others to support a business outcome.
• Completes work assignments autonomously by applying up-to-date expertise in subject area to generate creative solutions; ensures all procedures and policies are followed; leverages an understanding of data and resources to support projects or initiatives. Collaborates cross-functionally to solve business problems; escalates issues or risks as appropriate; communicates progress and information. Supports, identifies, and monitors priorities, deadlines, and expectations. Identifies, speaks up, and implements ways to address improvement opportunities for team.
• Supports other groups within or outside the company by\: consulting on learning modality the client should use start identifying the root cause.
• Works on design and development of trainings by\: revising standard content (e.g., training aids) and starting to build out a basic course, and pieces of a non-standard course while reviewing guidelines to ensure curriculum accuracy, and providing troubleshooting as needed; identifying potential training methods (e.g., e-learning, in-person, classroom, on-site, just-in-time support, web sessions, blended learning, and conference calls) and programs; identifying training objectives for education modules, participating in the revision of training modules and review of supporting materials; guiding the prioritization of short-term and long-term learning goals to help the business unit reach and understand these objectives; and recommending and researching alternative training techniques, procedures, and/or methods.
• Gathers programs training needs by\: conducting standard and non-standard needs assessments for training and or performance issues.
• Monitors effectiveness of training by\: using comprehensive foundational knowledge to measure the effectiveness of training to support business needs.
• Completes work assignmentsand supports completion of projects by\: developing, analyzing, and executing standard and non-standard project/program plans which include scope identification and management, schedule, inter-dependencies, and resource forecast.
• Further examines how to refine training and delivery by\: applying research on training norms and industry standards, within the assigned area with guidance; and applying research in training/education programs to improve stakeholder activities and enhance personnel growth and development.
• Responsible for aiding in effective training delivery by\: delivering the training of program(s) (e.g., orientation, customer service, and supervisory skills); supporting learners comprehension by leveraging adult learning principles; analyzing results from evaluations to assess the application of skills, knowledge, and training objectives; analyzing and communicating feedback of the results of the training assessment and summarizing results; and serving as a trainer by leading standard and non-standard training, independently and using best practices for training modalities (e.g., virtual, in-person classroom).

• Bachelors Degree in Business, Communication, Education, Behavioral Science, or a directly related field AND minimum three (3) years of experience in training delivery, curriculum design, training development and evaluation, or a directly related field, OR Minimum six (6) years of experience in training delivery, curriculum design, training development and evaluation, or a directly related field.

• Knowledge, Skills, and Abilities (KSAs)\: Coordination; Written Communication; Content Development; Research and Development (R&D); Curriculum Development

• Bachelors Degree in Business, Communication, Education, Behavioral Science, or a directly related field AND minimum three (3) years of experience in training delivery, curriculum design, training development and evaluation, or a directly related field, OR Minimum six (6) years of experience in training delivery, curriculum design, training development and evaluation, or a directly related field.

• Knowledge, Skills, and Abilities (KSAs)\: Coordination; Written Communication; Content Development; Research and Development (R&D); Curriculum Development

• Two (2) years of experience delivering management and leadership training.
• Two (2) years of experience developing management and leadership training.

• Two (2) years of experience delivering management and leadership training.
• Two (2) years of experience developing management and leadership training.

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