Dynamics Customer Engineer
Accenture
Dynamics Customer Engineer
Accenture
Advises businesses and runs their technology
Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.
As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.
You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.
We are seeking a skilled and experienced Dynamics 365 Customer Engineer with expertise in Dynamics 365 Customer Engagement Power Platform and Dynamics CRM on premises.
The ideal candidate will play a key role as a trusted advisor to enterprise level customers and their partners as they design develop deploy optimize and modernize business applications integrations automation and AI power solutions.
The role requires a strong focus on solution architecture performance tuning customization troubleshooting code review governance and application
lifecycle management.
Key Responsibilities:
Establish yourself as a trusted advisor with key stakeholders at assigned customers.
Develop and execute on a service delivery plan leveraging repeatable services to educate the customer and assess their implementation to proactively ensure best practice execution and success.
Work collaboratively with team members to contribute to their success in supporting their customers and leverage their expertise in support of your customers.
Deliver technical training and assist with enhancing the quality of training material by providing feedback on needed improvements to existing training and new training content to be developed.
Engage in transactional requests to troubleshoot customer issues provide education and mitigate technical blockers.
Required Qualifications
General Fluency in English Effective communication skills to identify engage and interact with key stakeholders Proficiency in delivering technical training Consulting and customer facing role experience Excellent problem solving and troubleshooting skills Ability to work collaboratively in a team environment Deep technical acumen with demonstrated ability to continuously learn and apply rapidly evolving AI Copilot agentic and cloud application technologies Experience with modern engineering and AI assisted development practices
Dynamics 365 Customer Engagement Online and Power Platform Up to date product knowledge in Dynamics 365 Sales Dynamics 365 Customer Service and familiarity with the other modules Dynamics 365 Field Service Dynamics 365 Customer Insights Journeys Up to date knowledge on the foundational technologies for Dynamics 365 and the Power Platform Dataverse Power Apps Power Automate Power Platform admin center Comfortable managing Dynamics 365 CE and Power Platform environments including configuration security and overall system upkeep Brings a track record of reviewing solution designs and calling out practical improvements to scalability performance and maintainability Skilled at environment health assessments and making recommendations to improve stability Hands on development and data integration across Dynamics 365 CE including client side scripting TypeScript JavaScript server side logic Dataverse plugins in C sharp and data integration tools
Copilot and Agentic AI Working knowledge of Microsoft Copilot Studio and experience designing configuring extending troubleshooting and deploying enterprise agents integrated with Dynamics 365 Dataverse Power Platform and Microsoft 365 Understanding of agent architecture and extensibility including instructions knowledge and grounding tools actions connectors APIs authentication orchestration and emerging integration patterns such as MCP
Dynamics CRM Enterprise level support and administration focused specifically with CRM infrastructure installation and configuration CRM deployment configuration CRM customization and configuration Data model forms views JavaScript C sharp NET plugins workflows CRM integration CRM performance and tuning optimization
Desired Qualifications
Dynamics 365 Customer Engagement Online and Power Platform Power Platform governance and center of excellence experience Advanced Microsoft certifications Experience with Dynamics 365 Customer Insights Data
Basic Qualifications:
Preferred Qualifications:
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted until 12/14/2026.
Accenture Flex offers a market competitive suite of benefits including medical, dental, vision, and long-term disability coverage, a 401(k) plan, and paid time off. See more information on our benefits here:
Role Location Hourly Salary Range
California $45 to $55
Colorado $45 to $55
Connecticut $45 to $55
District of Columbia $45 to $55
Illinois $45 to $55
Maine $45 to $55
Maryland $45 to $55
Massachusetts $45 to $55
Minnesota $45 to $55
New York $45 to $55
New Jersey $45 to $55
Ohio $45 to $55
Virginia $45 to $55
Washington $45 to $55
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us atwww.accenture.com
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Accenture advises large businesses and public agencies on strategy, builds their technology systems and runs ongoing operations. Its teams connect business planning with implementation, covering areas such as cloud migration, cybersecurity and customer experience. Consultants work with clients to redesign processes, while engineers integrate software from technology partners and maintain the resulting systems for multinational organizations. Clients pay for project work or continuing services, including application support and business processes such as finance and customer service. Accenture was founded in 1989 and has its headquarters in Dublin, Ireland.
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