Technical Customer Success Manager, Enterprise
Syndigo
Technical Customer Success Manager, Enterprise
Syndigo
Cloud-native MDM, PIM, PXM platform
Syndigo gets great products chosen. Every choice in commerce, whether by a shopper, a search engine, a marketplace, or an AI assistant, is made on product data, and our software makes that data complete and trusted and moves it across the industry's largest two-sided commerce network: 15,000+ brands and 3,500+ retailers. Companies like AutoZone, Colgate-Palmolive, Dole International, Unilever, and Walgreens trust Syndigo to get their products chosen. Learn more at www.syndigo.com.
**This is a hybrid position that requires 2 days per week in office at our Chicago location**
As a Technical Customer Success Manager, Enterprise, you will own the post-sale relationship for a portfolio of Syndigo’s largest and most strategic customers, with a primary focus on our Ratings & Reviews (UGC) solution, while supporting broader Syndigo solutions over time.
You will serve as a trusted advisor to executive stakeholders, driving measurable business outcomes, product adoption, retention, and expansion across complex, multi-threaded accounts. This role blends strategic account leadership with hands-on program execution, ensuring customers realize clear ROI and long-term value.
You will manage a book of business of approximately 15-25 customers, developing deep partnerships through a strong understanding of each customer’s business objectives, digital commerce strategy, and content performance goals.
HOW WE’LL BE WINNING TOGETHER DAY TO DAY
Advocacy
Cross-Functional Leadership
WE SHOULD TALK IF THIS SOUNDS LIKE YOU
For full-time U.S. based-employees, we offer competitive health insurance benefits, PTO and volunteer time off, employer-paid short- and long-term disability, parental and adoption leave, 401(k), and tuition reimbursement.
Your individual compensation within the budgeted salary range is determined based on your skills, education, experience, and internal equity.
To achieve the best version of our organization, we know it takes new ideas, new approaches, new perspectives and new ways of thinking. A purpose we are 100% committed to cultivating. Diversity is woven into our fabric at Syndigo and it’s how we stay an industry leader, innovating technology solutions that equip our customers with everything they need to be successful!
All are welcome here and we invite you to join our team if you are ready to help us continue that growth!
GDPR/CCPA
Syndigo, to process applications, holds onto data for a "reasonable time" after applications are submitted. This data is stored for Syndigo's internal use by HR/Recruiting Staff only. Verified requests for data deletion and exports will be completed upon request.
Syndigo Job Applicant Privacy Notice
At Syndigo, we care about your privacy. As you go through our recruitment process, we are committed to being transparent about how we process your personal data. To learn more about how Syndigo processes your personal data, go to our Job Applicant Privacy Notice.
Budgeted Salary Range (not including eligible commission): 72000 - 80000 USD
Commission: 16000 - 16000 USD
Syndigo provides a cloud-native platform that helps retailers, brands, distributors, and manufacturers manage and share product information across the digital shelf. It centralizes data with Master Data Management (MDM), Product Information Management (PIM), and Product Experience Management (PXM), plus Digital Shelf Analytics and content syndication, delivering content through an integrated hub and networks via subscriptions and enterprise solutions. What sets Syndigo apart is its end-to-end suite—combining data management, experience optimization, analytics, and distribution in one platform for thousands of global customers across many industries. Its goal is to speed up workflows, boost productivity, and scale operations so products reach shoppers accurately and efficiently across all digital channels.
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