Enterprise Scheduling Coordinator
About the job
- A completed vocational qualification or university degree is required; a science or business qualification is advantageous.
- Demonstrated problem-solving and multitasking abilities are required.
- Good planning, organizational, and time-management skills are required, including the ability to prioritize tasks and meet deadlines.
- The candidate must be able to handle customer and service-provider inquiries by telephone, email, and in person.
- The candidate must have excellent communication skills and collaborate effectively across teams with colleagues, customers, and relevant stakeholders.
- The candidate must be able to work independently with limited managerial support.
- Knowledge of planning and administrative tools, particularly SAP and Smartsheet, is advantageous.
- Fluent spoken and written English is required.
- The candidate must be willing and enthusiastic about ongoing learning and development.
- Represent Agilent Technologies and ensure a high level of customer satisfaction at a dynamic pharmaceutical site.
- Effectively coordinate third-party service technicians performing maintenance at the site.
- Manage and update a detailed service schedule.
- Work in partnership with internal and external contacts.
- Manage contractually agreed response times, escalations, and customer requirements.
- Build successful customer relationships, prioritize customer requirements, and inform customers about schedule changes.
- Review schedules and key decisions with the customer.
- Organize service visits according to site planning and manage the associated standards, spare parts, IT requests, and other prerequisites for successful completion.
- Register, brief, and train external service technicians.
- Serve as the customer's first point of contact for scheduling or operational questions.
- Perform daily administrative tasks, including requesting quotations, creating purchase orders, and reconciling costs; track costs outside the agreed scope and report them regularly to the account manager.
- Participate in operational conference calls and customer meetings and manage a high volume of email.
- Manage customer assets and ensure inventory lists are accurate; add new instruments, remove instruments, and maintain changes to the agreed inventory.
- Monitor performance indicators and ensure maintenance and repair requests are completed within customer-agreed timeframes while minimizing disruption to site activities.
- Use planning applications such as SAP CRM and Smartsheet.
- Manage repair requests and minimize instrument downtime.
- Proactively monitor adherence to the planned preventive maintenance schedule.
- Manage shipping and tracking of instruments sent off-site.
- Maintain high-quality data on inventory, service metrics, schedules, and costs.
- Review and document service-provider reports.
- Identify, assess, and escalate issues related to service activities.
- A science or business qualification is advantageous.
- Knowledge of planning and administrative tools, particularly SAP and Smartsheet, is advantageous.
About the company
Agilent Technologies provides eProcurement services that help businesses buy supplies more efficiently. It offers a suite of electronic procurement tools that let clients load their pricing into existing purchasing platforms, access a hosted catalog, and complete transactions digitally without paper. The service connects pricing data to clients’ procurement systems, delivers an online catalog, and supports automated, paperless purchasing workflows. This makes purchasing faster and reduces manual steps. Compared with competitors, Agilent emphasizes automation, quick connectivity between pricing, catalogs, and purchasing platforms, and a reliable, scalable experience backed by its broad product range. The company aims to improve client productivity and lower procurement costs, helping customers buy what they need more easily while keeping prices clear and consistent.
Company Size
10,001+
Company Stage
IPO
Headquarters
Santa Clara, California
Founded
1999
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Simplify's Take
What believers are saying
- Q3 FY2026 revenue hit $1.88 billion, up 8.1%, and guidance rose to $7.51 billion.
- China grew 9% and pharma grew 12%, signaling stronger end markets.
- September 2026 launches, including S540MD and Gen5 AI, expand higher-value digital pathology.
What critics are saying
- Tariff refunds added 110 basis points to Q3 margin, masking underlying profitability.
- FY26 restructuring costs and workforce reductions continue through first-quarter 2027.
- A failed pathology pivot leaves Agilent overexposed to slower instrument cycles and commoditization.
What makes Agilent Technologies unique
- Agilent combines instruments, software, and consumables across pathology, imaging, and analytics.
- The June 2026 Biocare Medical acquisition deepens its pathology menu and clinical reach.
- June 2026 OpenAI and BCG collaboration pushes AI into products, operations, and workflows.
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Benefits
- Remote Work Options
- Performance Bonus
- Stock Options