Network Operations Center - NOC, Technician

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Location:Nava Nakorn Industrial Estate, Ayutthaya/Pathum Thani, Thailand
 

Purpose:Monitor data center infrastructure and IT systems from the Network Operations Center, ensuring proactive detection and rapid response to any issues affecting availability or performance.

Key Responsibilities:

• Monitor infrastructure and environmental systems via BMS and monitoring tools
• Track and respond to alarms from critical systems
• Create and manage incident tickets in ticketing system
• Coordinate response activities with engineering teams
• Communicate with clients regarding incidents and maintenance
• Maintain NOC documentation and runbooks
• Generate operational reports and dashboards
• Monitor access control and video surveillance systems
• Coordinate with Remote Hands team for physical tasks
• Escalate critical issues per escalation matrix
• Document all activities in shift logs
• Support 24/7 NOC operations through shift rotation
• Maintain updated contact lists and escalation procedures

Job Specification

Education:

• Bachelor's degree or Diploma in Information Technology, Computer Science, or related field

Experience:

• Minimum 2 years in NOC, helpdesk, or IT operations role
• Experience with monitoring systems and ticketing platforms
• Data center operations experience preferred

Skills & Competencies:

• Strong computer and IT systems knowledge
• Excellent communication skills (written and verbal)
• Ability to multitask and prioritize effectively
• Customer service orientation
• Analytical thinking and problem diagnosis
• Attention to detail and accurate documentation
• Ability to work under pressure in 24/7 environment

Certifications (Preferred):

• ITIL Foundation
• CompTIA A+ or Network+
• Monitoring tool certifications (Nagios, SolarWinds, etc.)

Language:

• Fluent in Thai and English (spoken and written)

Location:

On-site –Bangkok, THA

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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