Patient Services Coordinator 1
Kennedy Krieger
Patient Services Coordinator 1
Kennedy Krieger
Non-profit pediatric neurodevelopmental care provider
The Patient Services Coordinator I supports Care Center operations by performing front-end clinical operational activities, such as registering/checking in patients, cashiering, gathering and providing appropriate information, collecting co-pays, and answering the phones under the direction of more senior Care Center staff. This position will additionally schedule and confirm patient appointments, provide routine financial counseling, process insurance, and gather insurance authorization information. The incumbent will interact with patients, families, clinicians, administrative staff, and third-party payers and provide customer service in a courteous and professional manner.
1. Schedule new and follow-up patient appointments. Ensure that appointments are confirmed prior to the date of service.2. Reschedule/Reassign patient appointments based on clinician leave requests (planned and unexpected). Collaboratively work with supervisor to resolve patient concern(s)3. Maintain regular contact with patients, clinics, and departments regarding pending insurance clearances, coverage, issues, and/or follow-up activity. Respond to patients, families, and clinic issues in a timely and professional manner.4. Monitor Epic work queue and caseload reports for tracking internal/external consults.5. Regularly monitor new and follow-up treatment appointments; cancellations, and no shows.6. Collect patient and treatment information, provide cost estimates, and determine patient liability, 7. Help to establish and coordinate payment arrangements with non-par payer sources8. Process various types of insurance for a clinic(s)/provider(s).9. Maintain a general and updated understanding of insurance requirements as they relate to the Care Center.10. Retrieve and assess system information related to insurance authorization for patient services from the Patient Access department. 11. Assist supervisor with training new Patient Services Specialist staff.12. Perform all duties of the Patient Services Specialist and serve as a backup as needed. 13. Serve as a code green team member and respond to clients in behavioral crises as part of the program’s crisis management procedures.
QUALIFICATIONS:• Must successfully complete and maintain appropriate certification and fluency with EPIC according to the timeline established by the clinic/program/department.• Must obtain and maintain certification in the approved patient crisis response program as required and according to the timeline established by the clinic/program/department.
EDUCATION:High School diploma, GED, or equivalent required.
EXPERIENCE:One year of relevant experience, with a focus on scheduling, registration, and administrative support in a medical/healthcare setting, required.
Non-profit pediatric neurodevelopmental care provider
Kennedy Krieger Institute is a non-profit affiliated with Johns Hopkins that helps children and young adults with developmental disabilities and brain, spinal cord, or musculoskeletal disorders. It combines patient care, special education, research, and professional training delivered through interdisciplinary teams, inpatient units, more than 55 outpatient clinics, and home, community, and school-based programs. It stands out by offering medical care alongside education and community services under one umbrella with a strong Johns Hopkins link and coordinated, team-based care across settings. Its goal is to improve quality of life for its patients through comprehensive, coordinated care, education, research, and training.
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