Experience in customer service or retail is helpful but not required.
Basic knowledge of sports products or involvement in sports activities is welcomed.
Sports certifications or training, such as coaching or fitness instruction, are a positive addition.
Availability to work flexible hours, including weekends and public holidays.
A friendly, calm, and solution-focused approach.
Good communication skills and enjoyment of working with people.
Attention to detail, reliability, and accuracy when handling systems and processes.
Responsibilities
Understand user needs and provide personalized sport advice.
Manage layout, stock, pricing, and displays in the sport zone.
Handle Click & Collect, Buyback, Rental, and other omnichannel offers.
Monitor and adjust key performance indicators, including sales, NPS, layout score, and shrinkage.
Work with teammates on store operations, including replenishment and delivery.
Proactively solve user issues and escalate when needed.
Represent Decathlon online and offline.
Desired Qualifications
Experience in customer service or retail.
Basic knowledge of sports products or involvement in sports activities.
Sports certifications or training, such as coaching or fitness instruction.
Your Purpose
As a Sports Sales Advisor, you’re not just selling — you're delivering sport experiences. You take care of our users before, during, and after their purchase by being a sports expert, a service ambassador, and a problem solver.
What You’ll Be Doing
Understand user needs and offer personalized sport advice
Manage layout, stock, pricing, and display in your sport zone
Handle Click & Collect, Buyback, Rental and other omnichannel offers
Monitor and adjust KPIs (sales, NPS, layout score, shrinkage)
Work closely with your teammates during store operations (replenishment, delivery, etc.)
Solve user issues proactively and escalate when needed
Be a Decathlon ambassador — online and offline!
Friendly, calm, and solution-focused in your approach
Good communication skills and enjoy working with people
Detail-oriented, reliable, and accurate in handling systems and processes
Flexible availability, including weekends and public holidays
Experience in customer service or retail can be helpful but not required
Basic knowledge of sports products or involvement in sports activities is welcomed
Any sports certifications or training (e.g., coaching, fitness instruction) are a positive addition
Why Join Us?
We believe in growing together. Here's what you’ll enjoy as a Decathlon teammate:
Performance Bonus based on your team’s results
Staff Discount on all Decathlon products
Monthly Sports Allowance to support your active lifestyle
Health Insurance Coverage (medical & dental)
Birthday, Wedding allowance, and Paid Annual Leave
MPF + Company Shareholding Scheme
Continuous training and career development, locally and globally
Make Sport Your Everyday Job
If you're ready to connect your passion with purpose — apply now and start your Decathlon journey!