Customer Support Specialist

Customer Support Specialist (f/m/d)

Company:

Boeing Distribution Services ISC GmbH

Boeing Global Services, Consumables & Expendables (C&E) Distribution Business is looking for a Customer Support Specialist (f/m/d) for the Norderstedt, Germany facility. 

In this exciting role, you will coordinate customer inquiries and ensure timely delivery of spare parts and chemicals by working closely with suppliers, customers and a variety of internal departments. Your responsibilities include tracking orders, managing delivery requirements, and resolving any issues to support smooth and efficient service.

Position Responsibilities:
Duties will include (but are not limited to):

• Aftersales customer support for consumables (i. e. small hardware, electronics, lighting and chemicals) for the aviation industry for both OEM and MRO usage
• Looking after an international customer base from order receipt to payment and ensuring that the agreed services are fulfilled
• The responsibility for order processing and administration, including regular deadline monitoring in daily coordination with materials management and shipping departments to ensure on-time deliveries
• Regular communication with your customers about the status of their orders and coordinate any changes
• Monitoring returns and processing complaints together with internal teams like Quality Assurance and Procurement
• Being the first point of contact for any escalations or claims made by the customer, making sure to include the appropriate stakeholders and resolving any issue efficiently

Basic Qualifications (Required Skills and Experience):

• Successful completion of a commercial training within logistics, wholesale or another related field
• 2+ years of relevant professional experience in customer service in the aviation and/or wholesale sector
• Prior experience within after sales or order resolution in a customer facing role
• Business fluency in German and English

Preferred Qualifications (Desired Skills/Experience):

• Proficiency in working with common ERP and CRM tools. Particularly SAP and Salesforce
• Proficiency with the MS Office package, especially Excel
• Familiarity with working for an international customer base
• Ability to work in a fast-paced environment across multiple time zones and manage competing priorities
• Enjoyment of daily customer contact and working independently

Conflict of Interest:

Successful candidates for this job must satisfy the Company’s Conflict of Interest (COI) assessment process.

Benefits and Opportunities:

• Annual salary reviews
• 30 days of paid vacation, which increase with length of service
• Social benefits such as capital-forming benefits, a childcare allowance, and a contribution to the company pension plan
• Cross-functional and international work in teams around the globe
• Tailored training opportunities for your area of work
• Regular working hours and flex time
• An in-house cafeteria with subsidized meals
• A subsidy for the HVV ProfiTicket & free employee parking
• Free-to-use e-charging stations
• Bicycle leasing (JobRad) with attractive conditions
• A subsidized membership in the EGYM Wellpass program

“Come and join the Boeing Family.” Send us your detailed application documents, stating your salary expectations and your earliest possible starting date. Applicants with severe disabilities will be given priority if they have the same qualifications and suitability. We look forward to receiving your application exclusively via our online job board. 

Work Authorization:
This requisition is for a locally hired position in Germany. Candidates must have current legal authorization to work immediately in the Germany.
Boeing will not attempt to obtain Immigration and labor sponsorship for any applicants.

Language Requirements:

Not Applicable

Education:

Not Applicable

Relocation:

Relocation assistance is not a negotiable benefit for this position.

Security Clearance:

This position does not require a Security Clearance.

Visa Sponsorship:

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award

Shift:

Not a Shift Worker (Germany)