Gas Distribution Dispatcher 1

Posting End Date:

November 19, 2026

Employee Type:

Regular-Full time

Union/Non:

This is a non-union position

At Enbridge, we safely deliver the energy millions of people rely on every day. As a leader in the energy industry, we are committed to providing reliable, affordable energy while advancing a sustainable energy future. Our employees play a critical role in supporting the communities we serve through a culture grounded in safety, innovation, collaboration, and respect.

We believe our differences make us stronger. Enbridge is committed to fostering a diverse, equitable, and inclusive workplace where everyone feels valued, supported, and empowered to succeed.

As a Gas Distribution Dispatcher I, you will play a vital role in coordinating field operations, responding to customer needs, and supporting the safe and efficient delivery of natural gas service. If you thrive in a fast-paced environment, remain calm under pressure, and enjoy being at the center of critical operations, we'd love to hear from you.

If this sounds like your next opportunity, apply now!  #joinourteam

Note:  There 2 positions available for Gastonia, NC.

What You Will Do:

• Coordinate and dispatch service and work orders to field personnel, ensuring timely response to operational and customer needs.

• Receive, prioritize, and respond to emergency situations including gas leaks, damaged gas lines, fires, explosions, and other urgent incidents. This includes handling after-hours emergency calls from customers and coordinating the appropriate field response.

• Receive, prioritize, and respond to emergency situations including gas leaks, damaged gas lines, fires, explosions, and other urgent incidents.

• Maintain ongoing communication between customers, field employees, supervisors, and internal stakeholders to ensure effective service delivery.

• Monitor daily workloads and work closely with field leadership to balance resources, schedule work activities, and support operational priorities.

• Create, update, and maintain accurate dispatch records, reports, logs, and on-call schedules.

• Escalate critical events and notify management and operations teams of incidents requiring immediate attention.

• Support compliance with company policies and applicable regulatory requirements while delivering exceptional customer service.

Who You Are:

• High school diploma or GED.

• 1 to 2 years of related work experience.

• Strong verbal and written communication skills.

• Ability to follow detailed written and verbal instructions with a high degree of accuracy.

• Ability to remain calm, make sound decisions, and respond effectively in emergency or high-pressure situations.

• Basic mathematical skills and attention to detail.

• Ability to effectively hear and respond to telephone and radio communications.

• Ability to work with computer systems and monitor information at close visual range for extended periods.

Preferred:

• Experience in dispatching, customer service, utility operations, or a call center environment.

• Experience working with two-way radio systems or dispatch technology.

• Typing proficiency of approximately 25 words per minute or greater.

• Demonstrated ability to manage multiple priorities in a fast-paced operational environment.

Working Conditions:

• This position supports a 24/7/365 operation and requires working assigned shifts, including days, evenings, overnight shifts, weekends, holidays, and overtime as needed.

• Shift assignments are determined through an annual shift bid process and may change from year to year.

• Participation in a dispatcher on-call standby rotation is required.

• During the approximately 12-week training period, employees are expected to work onsite five days per week, with varying shift schedules.

• Following successful completion of training, employees may be eligible for a hybrid work arrangement, currently consisting of three days in the office and two days working remotely.

• Primarily office-based role requiring extended periods of sitting and continuous computer and telephone use.

• Occasional travel may be required, up to 25%.

Physical Requirements include but are not limited to:

Grasping, kneeling, light – moderate lifting (objects up to 20 pounds), reaching above shoulder, repetitive motion, typing, sitting, standing, visual requirement (able to see screens, detect color coding, read fine print), hearing requirement and the ability to sit at a computer for long periods of time.

Mental Requirements (Both Field & Office) include but are not limited to:

Ability to: understand, remember and apply oral and/or written instructions or other information, understand complex problems and collaborate/explore alternative solutions, organize thoughts and ideas into understandable terminology, organize and prioritize work schedule on a short-term basis, make decisions which have moderate impact on the immediate work unit and monitor impact outside this area, understand and follow basic instructions and guidelines, complete routine forms, compose letters, outlines, memoranda and basic reports and communicate with individuals via telephone.

Base Salary:

• Ranges from $42,200 – $49,500 USD for US locations based upon candidate’s experience, skills, and internal equity.

• Applicable compensation policies and guidelines apply to internal candidates.

Benefits:

• A flexible benefits program that allows each employee to select the level of coverage needed for their family in the areas of health, dental, insurance, and disability.

• A paid parenthood leave benefit that offers up to 20 weeks of paid leave for birth-giving parents and up to 12 weeks for other eligible parents, providing flexibility and support during this important life event.

• Valuable retirement savings plans, including a savings plan with company stock as an investment option.

• Paid time off/vacation/sick, plus paid personal days off (depending on location), and paid holidays.

• An Employee and Family Assistance Program.

• A Wellness Program, which focuses on supporting healthier employees by providing tools, resources, and opportunities to improve physical, mental, social, and financial well-being.

Enbridge is committed to using AI responsibly. AI may assist with certain recruiting activities, but it is not used to make employment decisions. All employment decisions are made by people.  

At Enbridge, we are dedicated to our core value of Inclusion. We are proud to be an Equal Opportunity Employer. We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, disability, or any other reason protected by federal, state, or local law. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting [email protected].

Information For Applicants:

• Enbridge is committed to using AI responsibly. AI may assist with certain recruiting activities, but it is not used to make employment decisions. All employment decisions are made by people.
• Applications can be submitted via our online recruiting system only.
• We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.
• Final candidates for this position may be required to undergo a security screening, including a criminal records check.

To learn more about us, visit www.enbridge.com