Full-Time
Principal GTM Enablement Manager
Enterprise
Posted on 8/7/2025
Intercom
201-500 employees
Systems integrator delivering IT, analytics, ERP
Compensation Overview
$167k - $196k/yr
San Francisco, CA, USA
Hybrid
Must be in-office at least 3 days per week.
 Growth & Marketing (1) |
|---|
- 10+ or more years of experience in Sales Enablement or Enterprise SaaS sales, with a focus on large, complex accounts
- Demonstrated success supporting or leading strategic sales motions into Enterprise accounts
- Experience designing and delivering high-impact training programs, both in-person and virtually
- Ability to simplify complex concepts and deliver them in a way that resonates with seasoned sellers
- Strong project management and cross-functional collaboration skills
- Ability to influence senior leaders and navigate ambiguity while driving clarity and results
- Working knowledge of sales processes and methodologies such as MEDDICC or Command of the Message
- Data-driven mindset with experience tracking enablement effectiveness and business outcomes
- Partner directly with the Head of Enterprise to define enablement priorities that align to our business strategy and Enterprise sales goals
- Build and execute learning programs that reflect the complexity of Enterprise deals, including multi-threaded discovery, technical integration, procurement navigation, and executive alignment
- Design sales plays and deal guidance to support Enterprise field teams in creating and capturing value
- Translate product and market knowledge into actionable content, messaging frameworks, and tools tailored for Enterprise audiences
- Lead onboarding for new Enterprise sellers and build ongoing learning experiences that drive continuous improvement
- Deliver live and virtual training sessions, workshops, and coaching engagements
- Work cross-functionally with Enablement, Product Marketing, Business Systems, and Sales Ops to ensure Enterprise teams have the right tools, content, and context to succeed
- Monitor performance data using platforms like Gong and Salesforce to measure impact and identify opportunities for coaching or intervention
- Drive alignment across global stakeholders to ensure the Enterprise team is supported consistently across regions
- Experience in a high-growth B2B SaaS company
- Familiarity with Enterprise sales tools including Salesforce, Gong, Glean, and Outreach
- Command of the Message certified
- Familiar with Corporate Visions programming
- Experience working with globally distributed teams
- Comfort operating in a fast-paced and evolving environment
Intercom Enterprises blends people, processes, and technology to design and implement IT environments in Egypt, a capability it has offered since 1992. It provides end-to-end IT solutions across systems, security, networking, data centers, analytics, content and business process management, and business continuity, combining hardware, software, and services from partners like SAP, Cisco, VMware, Fortinet, and Axis Communications. It supports BI, data warehousing, reporting, ERP integration, and includes banking and human resources management solutions, using both in-house and partner software. Its goal is to help customers achieve high-performance IT operations and data-center efficiency through trusted partnerships and integrated solutions across sectors such as banking, government, oil and gas, and telecommunications.
Company Size
201-500
Company Stage
Debt Financing
Total Funding
$590.8M
Headquarters
Egypt
Founded
2011
Simplify's Take
What believers are saying
- Fin doubles growth yearly, surpassing $400M ARR as AI reshapes customer service.
- Founder-led team of 1,400 scales AI infrastructure across six global offices.
- Rebrand to Fin in May 2026 positions company ahead of AI agent trends.
What critics are saying
- Drift undercuts Fin's pricing by 50%, eroding SMB market share in 6-12 months.
- Zendesk's Ultimate.ai acquisition resolves 25% more tickets, challenging Fin in 12-18 months.
- EU AI Act fines Fin 6% of revenue starting June 2026 for non-compliance.
What makes Intercom unique
- Fin natively integrates AI agent with human helpdesk for continuous improvement.
- Fin resolves over 2 million conversations weekly across 30,000 companies.
- Gartner named Fin a Leader in 2025 CRM Customer Engagement Center quadrant.
Help us improve and share your feedback! Did you find this helpful?
Benefits
We reward our people - All full-time Intercom employees are offered a rewards program that includes competitive base salary, bonus, equity, and benefits.
We love to learn - There are so many opportunities here to learn and build a career. We support employees' growth by offering a wide range of continuing education options, including core skills, management training, and guided learning.
We take employee wellbeing seriously - We offer comprehensive healthcare coverage, including medical, dental, and vision, as well as employee assistance programs and mental health resources. We also offer flexible time off, significant paid family leave, and more.
The world has changed. So has the way we work - The majority of our employees say they prefer a hybrid model of work—some in-office time, some WFH—so that's our current approach. No matter what, though, we're committed to listening to our team.
Company News
Intercom has secured $250 million in venture debt from Hercules Capital to fund its AI expansion. CEO Eoghan McCabe said the funds will develop the company's Fin AI agent and support hiring of 650 additional employees. The customer service company plans to invest the capital in further developing Fin, Intercom's artificial intelligence platform. The debt financing from the Silicon Valley-based specialist lender represents a significant investment in the firm's AI capabilities as it scales its operations.
Fin is the leading Service Agent product by any interesting metric. Customer count (8k), average resolution rate (67%), revenue (approaching $100M).
Intercom, developers of customer communications tools, has raised $125 million in a Series D…
Intercom, which has developed a platform that…