As a Customer Support Specialist, you will play a vital role in delivering a world-class customer experience to our global client base and act as a key resource for platform expertise internally. We pride ourselves in providing timely, professional and courteous support to the users of our platform.
We take a hands-on, proactive approach to customer service at VTS and this role is central to carrying out that mission. You will be interacting with users from all levels of the industry, ranging from administrative users to top asset managers at some of the largest Commercial Real Estate firms in the world.
Your days will include a great deal of inter-team collaboration, a variety of new and challenging situations, and plenty of opportunities to help drive the growth of our team and organization.
To thrive in this role, you should share our passion for technology, with an aptitude for making sense of complex tech. Strong interpersonal skills with an emphasis on teamwork, strong communication skills and comfortable working and making decisions independently, ownership, initiative, and integrity are a must for us. We need someone with high energy who grows in a fast-paced, scaling company environment, with the flexibility to take on competing priorities.
Here’s what you can expect as a Customer Support Specialist:
- Help our clients be the best at what they do by explaining the platform functionality and tools available to them.
- Investigate and troubleshoot internal and customer reported issues.
- Log defects and provide follow ups to the clients.
- Work with other teams to ensure a consistent client experience.
- Support our clients from the hours of 9am-6pm GMT
What Makes You a Great Fit?
- Proven excellence in a customer service position, ideally within the SaaS industry
- Very strong analytical thinker
- Maintains composure under pressure
- Fast learner with a strong technical acumen
- Excels independently and in a team environment
- Strong oral and written communication skills
- Experience with a ticketing system, such as Zendesk, Zoho Desk, etc.
- Nice to have: Experience with Jira, Looker
What VTS Values & How We Show It
- Strive for Excellence - We know your potential is unlimited. Take advantage of our executive coaches and our training and career development programs available to all employees!
- Be Customer Obsessed - We’re employee obsessed too! VTS offers competitive compensation, comprehensive health benefits (including dental and vision), pre-tax commuter benefits, and a 401(k) plan. Not to mention the fun stuff - monthly happy hours, wellness events, clubs, and team lunches!
- Be Curious - Benefit from a culture that promotes new learning. VTS offers an education stipend to all employees!
- Move as One - We work in an open floor plan to promote cross-functional collaboration.
- Take Ownership - Be an owner of the company you’re building with our equity packages.
- Appreciate the Difference - VTS embraces and celebrates diversity. We understand the importance of a strong work-life balance. We offer a flexible PTO policy, generous family leave program, and more!
About VTS:
VTS is the commercial real estate industry’s only technology company that unifies owners, operators, brokers, and tenants in a single platform to capitalize on opportunities revealed in every square foot of their properties. In 2013, VTS revolutionized the commercial real estate industry’s leasing operations with what is now VTS Lease. Today, the VTS Platform is the largest first-party data source in the industry, transforming how strategic decisions are made and executed by CRE professionals across the globe.
With the VTS Platform, consisting ofVTS Lease, VTS Market, VTS Activate, and VTS Data, every business stakeholder in commercial real estate is given real-time market information and workflow tools to do their job with unparalleled speed and intelligence. VTS is the global leader, with more than 60% of Class A office space in the U.S., and 12 billion square feet of office, retail, and industrial space is managed through our platform worldwide. VTS’ user base includes over 45,000 CRE professionals and industry-leading customers such as Blackstone, Brookfield Properties, LaSalle Investment Management, Hines, BXP, Oxford Properties, JLL, and CBRE. To learn more about VTS, and to see our open roles, visit www.vts.com.
VTS maintains offices in New York City, London, Toronto, Chicago, and San Francisco.
To learn more about VTS and to see our open roles, visit us at vts.com or follow us on Instagram (@WeAreVTS), Twitter (@WeAreVTS), or LinkedIn.
DE&I Commitment
VTS embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
VTS will provide any necessary accommodation during the recruitment and selection process to an employee or applicant with a disability.
If you have a disability or special need that requires accommodation at any time during the recruitment process, please let us know at [email protected]
