We are looking for a UX leader who is a site experience and visual storyteller, has a strong grasp of business goals, user needs, and site experience insights to understand UX problems, and can translate them into engaging, intuitive, and on-brand solutions. The ideal candidate has a passion for emerging technology and strong experience partnering with multi-disciplinary teams.

The position will report to Associate Director, E-Commerce Merchandising. 

Overall Responsibilities:

• Conduct in-depth analysis of website traffic, user behavior, and eCommerce metrics to identify trends, patterns, and opportunities for digital testing vision.
  • Lead strategy and priorities through behavioral reporting, user surveys, and tests
  • Own A/B testing to measure the impact of website changes and recommendations
  • Present insights to relevant stakeholders in a digestible format
  • Maintain an organized library of results for future reference
  • Benchmark ideas and proposals against other web sites or recent studies
• Own overall site health: define metrics and cadence of reporting, strategize improvement and project manage implementation of optimizations
  • Become the team expert on user behavior on site, sharing learnings with other teams to drive conversion rate
• Partner with our site team and developers to identify high-impact tests and site updates that are engaging, purposeful and add value over time.
• Strategize and project manage the execution of the A/B testing roadmap for dotcom, laddering up the tests to DTC business goals, and proving incremental value over time.
• Own tech implementation on site and vetting set up of new tools with Ecomm team
• Partner with Ecommerce Merchandising and CMI teams to create and execute research plans across qualitative and quantitative user research, analyze findings, and identify solutions
• Responsible for socialization of user behavior on-site to total organization
• Manage ADA accessibility compliance and on-going certification
• Be the team expert on emerging technology landscape

Job Requirements/Qualifications:

• 7+ years of experience in ecommerce
• 2-3+ years of experience leading and managing a team
• Demonstrated experience working with Shopify
• Experience collaborating with multidisciplinary teams and cross-functional stakeholders throughout the testing and design process
• Ability to strategically present work holistically and to team members of various levels of seniority
• Champion of new ideas
• Proven experience in dynamic/agile working environment
• Strong project management, analytical and presentation skills
• Exceptional written and verbal communication and interpersonal skills

Preferred Qualifications

• Experience in Beauty industry a plus
• Project management within JIRA preferred
• Experience with User Testing, or similar user survey platform, a plus

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