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Manulife Financial

Global financial services: insurance and investments

Operational Risk Senior Staff

Internal Audit & ControlsConfirmed live in the last 24 hours
Full-timeTokyo, JapanNo salary listed

About the Job

Requirements

  • At least three years of experience in one of the following: operational risk management, governance, compliance, or internal audit in the second or third line of defense at a financial institution; planning or internal control work involving operational planning, quality improvement, or workflow efficiency and improvement; or accounting audits, internal-control support, internal-audit consulting, or operational-risk-management consulting for financial institutions at an audit or consulting firm.
  • Critical thinking, a willingness to question past practices and existing rules, and motivation to identify problems and work toward an appropriate future state may qualify candidates for consideration based on potential and suitability, even without risk-management or internal-audit experience.
  • Ability to notice contradictions in other people's explanations or documents is a stated potential-fit attribute.
  • Motivation to build skills for future career advancement is a stated potential-fit attribute.

Responsibilities

  • Build governance within the insurance operations division, manage risks primarily relating to operational risk, and improve administrative quality.
  • Participate in initiatives within Manulife Japan and initiatives led by the Manulife Group, helping establish the risk-management and governance framework required by the Group within the insurance operations division.
  • Under the direction and supervision of senior staff, carry out risk-management activities as part of a specialist risk-management team positioned in the first line but independent from actual insurance operations.
  • Manage risks, primarily operational risks, and fraud-risk countermeasures within the insurance operations division, including managing administrative errors, monitoring recurrence-prevention and improvement measures, conducting Risk Control Self-Assessments, providing training, and verifying the effectiveness of internal controls.
  • Maintain and periodically review governance materials, including policies and administrative procedures, within the insurance operations division.
  • Conduct administrative quality checks within the insurance operations division.
  • Support analysis of operational incidents and development of measures to prevent recurrence.
  • Prepare monthly risk reports.
  • Review and maintain system access permissions within the insurance operations division.
  • Begin with work of a difficulty appropriate to the employee's experience and gradually expand responsibilities through rotation within the team.

Desired Qualifications

  • Experience working at a life insurance company.
  • A Certified Internal Auditor (CIA) credential or another qualification related to internal controls.
  • Intermediate-level Excel skills.
  • Business-level English proficiency.

About the Company

Manulife Financial

Global financial services: insurance and investments

Manulife Financial is a global financial services provider offering a wide range of insurance and investment solutions. It serves individuals, businesses, and institutions with products such as life and health insurance, wealth management, and retirement plans. Customers fund these products through premiums, fees for asset management, and investment income earned on invested assets. Manulife uses analytics and technology to tailor services and improve efficiency, aiming to help clients protect their finances, grow their wealth, and plan for retirement. The company differentiates itself through its large international presence in North America, Asia, and Europe, its breadth of products, and its emphasis on data-driven insights to personalize offerings. Its goal is to help customers achieve their financial goals and aspirations by providing comprehensive, paid-for financial solutions and ongoing support across multiple regions.

Company size
10,001+
Company stage
IPO
Headquarters
Toronto, Canada
Founded
1887

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