Operations Associate

EXCLUSIVE NETWORKS | Introduction

Exclusive Networks is the global cybersecurity go-to-market specialist that provides partners and end-customers with a wide range of services and product portfolios. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine deep local expertise with the scale and delivery of a single global organization.

Our best-in-class vendor portfolio is carefully curated with all leading industry players. Our services range from managed security to specialist technical accreditation and training and capitalize on rapidly evolving technologies and changing business models. For more information visit www.exclusive-networks.com.

At Exclusive Networks, we are passionate about making a difference. That means delivering the best to our ecosystem, shaping a prosperous and trusted digital world, and helping our people to realize their full potential.

DUTIES AND RESPONSIBILITIES | About the role

An Operations Associate's role includes assisting with process and system improvements, conducting quality reviews of orders processed by others in the organization, providing training, and other duties. Proactively address, resolve, and/or escalate any operational issues affecting customer experience. Manage communication with all sales departments, order and process all customer orders, returns, and ensure that all procedures are carried out according to best practices.

As the Operations Associate, you will:

• Follow proper protocols to ensure correct quote, order entry and fulfillment.
• When processing POs, quotes, and RMAs, ensure completeness and accuracy.
• Enter data into a variety of organization software systems.
• Work in cross-functional teams to define and review operational and logistical procedures, as well as to introduce new procedures as required.
• Define and execute improvements to order management processes and technologies to streamline order delivery and improve customer service.
• Assist in training other order entry employees in the development of skills and knowledge.
• Support with the continuous development of processes and workflows

• Others duties as needed in Operations org

QUALIFICATIONS AND EXPERIENCE | About you

The ideal Operations Associate:​

• 3+ years of operations experience. Prior order management experience a plus.
• Ability to prioritize workload and manage a high volume of orders at quarter and month-end close.
• Intermediate to Advanced MS Office Application – MS Outlook and Excel
• Excellent English verbal and written communicate skills.
• General understanding of the quote-to-cash processes
• High sense of urgency to achieve goals, results driven, communicates assertively, and willing to learn.
• Ability to work well under pressure, customer focused and a team player.

• Must be able to work PST hours (USA)

If you think the open position you see is right for you, we encourage you to apply!
Our people make all the difference in our success.