Full-Time
Production Support Engineer – Early Career
Retail Engineering
Confirmed live in the last 24 hours
Apple
10,001+ employees
Designs and sells consumer electronics and software
Entry, Junior
Austin, TX, USA
- BS degree or higher in CS or related field.
- Skills and experience in monitoring, alerting, fault analysis, and automation.
- Strong troubleshooting and problem-solving skills.
- Coding knowledge in Java, Scala and frameworks related to Java.
- Good knowledge of RDBMS, PL/SQL and noSql.
- Good knowledge of Unix Shell Scripting.
- Work non-standard hours to support your teams with ongoing incident mitigation, which may occur at any time/day of the week.
- Share on-call rotation with other team members to support apps and services in scope.
- Take knowledge transition from engineering teams for changes being rolled out in production. Assess the need for production monitoring and alert setup.
- Triage and prioritize incidents based on the impact, devise and implement mitigation steps to unblock the business.
- Conduct RCA, log defects and partner with engineering teams for prioritization.
- Automation, maintain support documentation and debug sophisticated production issues.
- Excellent follow through, organizational ability, and flexibility in a dynamic, demanding environment.
- Working experience on cloud infra, like AWS, is a plus.
- Experience with Splunk, monitoring tools, APM & observability.
- Support experience with eCommerce platform.
- Exposure to Incident and Problem Management processes.
- Strong collaboration and interpersonal skills.
- Strong communication skills and ability to coordinate with multiple teams.
Apple Inc. designs and sells a variety of technology products and services, including iPhones, iPads, Mac computers, Apple Watches, and Apple TVs. The company also offers services like the App Store, Apple Music, iCloud, and Apple Pay. Its products work together seamlessly, providing users with a cohesive experience across devices. Apple differentiates itself from competitors through its integrated approach, where it controls both hardware and software, ensuring high-quality performance and user satisfaction. The company's goal is to enhance customer loyalty and drive financial success through continuous innovation and a strong focus on user experience.
Company Stage
IPO
Total Funding
$619.1K
Headquarters
Cupertino, California
Founded
1976
Simplify's Take
What believers are saying
- Apple's sustainability efforts enhance its brand image among eco-conscious consumers.
- Expansion into the smart home market could increase Apple's market share.
- The Apple Store app launch in India targets a fast-growing smartphone market.
What critics are saying
- AI News Summary feature spreading misinformation could damage Apple's reputation.
- Delays in OLED MacBook Air plans may affect Apple's competitive edge.
- Transition of Apple Card partners could disrupt financial services and customer experience.
What makes Apple unique
- Apple's integrated hardware and software create a seamless user experience.
- The Apple Card offers unique financial incentives, enhancing customer loyalty.
- Apple's spatial computing innovations provide immersive experiences without physical controllers.
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Benefits
Health Insurance
Dental Insurance
401(k) Retirement Plan
401(k) Company Match
Tuition Reimbursement
Performance Bonus
Relocation Assistance
Employee Stock Purchase Plan