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Kaiser Permanente

Integrated healthcare provider and payer platform

Industrial Report Billing

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours
Full-timeFresno, CA, USANo salary listedIn-person

About the Job

Requirements

  • At least two years of experience in Occupational Health, Workers' Compensation, or insurance claims processing, adjudication, or claims examination.
  • A high school diploma or General Education Diploma (GED) is required.
  • Must pass testing in medical terminology, Microsoft Word, and Microsoft Excel.
  • Experience with electronic medical records and personal computer applications is required.
  • Must have good verbal and written communication skills.
  • Must be customer oriented.
  • Must be able to work in a Labor/Management Partnership environment.
  • Must pass a 40-words-per-minute typing test.

Responsibilities

  • Create and maintain complete industrial claim files and medical reports for services related to industrial injuries or illnesses.
  • Obtain, validate, and update patient, employer, and insurance carrier information needed to complete and maintain reports required by law.
  • Track the need for industrial documentation, create reports linked to claim files, abstract information from physicians' notes, and enter data into internal applications and systems.
  • Ensure appropriate diagnostic codes, obtain provider signatures when appropriate, and perform quality assurance by linking registrations and documentation to the correct industrial claim file.
  • Ensure follow-up treatment is scheduled in accordance with the treatment plan.
  • Transmit required information, reports, and forms to the appropriate insurance claims administrator within program standards and applicable laws, and prepare other required industrial injury forms.
  • Investigate and validate late discoveries and services rendered outside the Occupational Health Department, and create reports and claim files for late-discovery cases.
  • Notify Revenue Cycle when billable services are incorrectly registered as non-industrial.
  • Investigate previously unidentified industrial cases, review medical records for services related to alleged industrial injuries, and generate required reports.
  • Work with Revenue Cycle to obtain information needed to complete reports and release bills, and document claims supporting billing for industrial pharmacy charges not associated with existing claims (Meds Only).
  • Process and document incoming and outgoing claim correspondence, mail, and inquiries; notify Revenue Cycle and other personnel of denied or unauthorized claims; and process and document administrative closures.
  • Contact employers, claims administrators, and others to obtain treatment authorization and identify the responsible third-party payer for Workers' Compensation visits.
  • Manage incoming and outgoing phone calls and document and process information from patients, physicians, employers, insurance carriers, and other permissible parties.
  • Support regional service standards for report timeliness, quality, work-status communication, and customer inquiries.
  • Actively participate in training new personnel and employer-provided training.
  • Perform other related duties as assigned.

Desired Qualifications

  • Knowledge of California Workers' Compensation law or claims processes.
  • Familiarity with the ICD diagnosis coding system.

About the Company

Kaiser Permanente

Integrated healthcare provider and payer platform

Kaiser Permanente runs an integrated healthcare platform that lets members manage and pay medical, premium, and pharmacy bills online. It serves Medicare Advantage, Individual and Family, and non-employer plans, offering options to pay as a guest or set up payment plans. The platform works by presenting a centralized online portal where users can view bills, choose how to pay, and handle multiple types of charges in one place. Revenue comes from premiums and medical services fees, while the service aims to reduce administrative work for both providers and patients and encourage on-time payments. What sets Kaiser Permanente apart is its combination of healthcare services with a single billing experience across multiple plan types, focusing on a user-friendly, centralized payment process rather than handling billing through separate systems. Its goal is to provide a straightforward, reliable way for members to manage and pay their bills, improving convenience and payment timeliness.

Company size
10,001+
Company stage
Grant
Total funding
$7.5M
Headquarters
Oakland, CA
Founded
1945

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