What we do: Customer-Led Voice Assistants

PolyAI builds enterprise voice assistants that carry on natural conversations with customers to solve their problems. Our voice assistants understand customers, regardless of what they say or how they say it. We serve enterprises where customer conversation is an important part of doing business. Our customers include some of the leading names in banking, hospitality, insurance, retail, and telecommunications.

Our enterprise clients deploy PolyAI voice assistants to cut down on wait times and free up live staff to focus on calls requiring empathy and judgment. As a result, our enterprise clients see improved customer satisfaction, employee retention and operational efficiency.

The Role:

As a member of the sales team, this role will empower AEs and BDRs to overachieve KPIs. In this role, you will be responsible for the development and rollout of onboarding and ongoing enablement for our AEs and BDRs. You will partner cross-functionally (sales, ops, marketing, product, etc.) to build and deliver ongoing training on PolyAI messaging, sales processes, and best practices to reduce the sales cycle and increase revenue.

What You’ll Do:

• Identify gaps in attainment, knowledge, and adhering to process and create effective training to upskill the sales team
• Work cross-functionally to create and maintain training content, messaging, and onboarding curriculum
• Manage training on sales tools, partner with marketing in maintaining our content library (Seismic), and training platform (Lessonly)
• Support improving ramp time by running sales onboarding programs for AEs and BDRs
• Organize training events for new releases of content, customer learnings, sales process, etc.
• Gather feedback from AE & BDR teams to support continuous improvement of enablement programs - particularly in tracking various stages of the sales funnel and recognizing what content and training needs to be created in order to improve conversion and close rates.

What You’ll Need:

• 5+ years in full sales cycle and/or sales enablement experience at a high growth startup (ideally have a combination of both)
• Experience building and managing sales onboarding and ongoing enablement (plus if you were the first sales enablement hire and grew a team)
• Ability to create and train on GTM curriculum by utilizing Seismic and Lessonly
• Excellent presentation skills
• Strong verbal and written communication skills
• Experience with contact center solutions is a plus

PolyAI Benefits

• 💰 Participation in the company’s employee share options plan
• 🏥 100% of Single Cost (employee) and 50% of Dependent for medical, dental & vision
• 👪 Life Insurance
• ◻️ STD and LTD
• 💰 The opportunity to contribute to the company’s 401k plan
• 🏝 20 days vacation + 10 public holidays + paid sick leave
• 📚 Annual learning and development allowance
• 🏡 One-off WFH allowance when you join
• 🧡 Enhanced parental leave
• Company-funded fertility and family-forming programmes
• Menopause care programme with Maven