Implementation Manager

Opportunity for Impact

As an Implementation Manager, you’ll serve as a trusted advisor to our enterprise customers by: 

• Partnering closely with exchanges, marketplaces, and FinTechs to design, implement, and activate TaxBit’s products and solutions
• Working in close collaboration with our engineers and subject matter experts (SMEs) to optimize quality and business impact for your portfolio of customers
• Creating feedback loops from our largest customers back to our engineering teams to help inform our product roadmap and design value-adding products 

You’ll have lots of fun opportunities to scale your impact in a hypergrowth startup! 

This role requires professional proficiency in both English and Mandarin. This role is open only to candidates who currently reside in Singapore and are legally authorized to work in Singapore (e.g., holders of a valid Employment Pass or Permanent Resident status). The position requires on-site availability and alignment with local business operations. 

Role and Responsibilities

• Own End-to-End Implementations: Lead customer implementations from kickoff through successful handoff to CSM/CX, managing project plans, milestones, action items, dependencies, and customer communications.
• Develop and Execute Implementation Strategy: Translate customer requirements and business objectives into a clear implementation strategy, including sequencing of CSV, API, SDK, data migration, validation, and filing-readiness activities.
• Drive Customer and Technical Alignment: Understand customer business and technical requirements and serve as the bridge between customer stakeholders and internal teams to ensure the implementation approach meets desired outcomes.
• Manage Risks, Dependencies, and Escalations: Proactively identify implementation risks, determine root causes, develop mitigation plans, and escalate issues appropriately to protect timelines, customer outcomes, and time-to-value.
• Lead Cross-Functional Collaboration: Coordinate effectively with Sales, Product, Engineering, Support, CSM/CX, and other stakeholders to resolve dependencies, align priorities, and maintain clear ownership throughout the implementation lifecycle.
• Own Customer Communication and Trust: Lead effective implementation meetings, provide clear status updates and recaps, communicate decisions and tradeoffs, and maintain transparency around progress, risks, and next steps.
• Drive Technical Implementation Excellence: Develop sufficient technical fluency across implementation architecture, data models, CSV/API/SDK integrations, and data validation to diagnose issues and guide appropriate implementation decisions.
• Improve Implementation Processes and Methodologies: Identify recurring challenges and opportunities for improvement, test new approaches, and develop scalable processes, templates, workflows, and implementation standards that improve predictability and time-to-value.
• Coach and Scale Knowledge Across the Team: Share implementation best practices, mentor and coach peers, create reusable resources and enablement materials, and help establish consistent project-management, technical, and customer-management practices.
• Drive Continuous Improvement and Organizational Impact: Use implementation data, customer feedback, lessons learned, and cross-functional insights to identify systemic issues, influence product and process improvements, and establish scalable operating models across the implementation organization.
• AI Enablement & Optimization: Leverage AI tools and emerging technologies to streamline implementation processes, automate repetitive tasks, improve data accuracy, and enhance project delivery efficiency while ensuring solutions align with business objectives, customer requirements, and data security standards.

Professional Qualifications

• Bachelor’s Degree in Accounting, Business, Information Systems or similar
• 4+ years of experience in technology consulting, project management, professional services or related fields

Personal Characteristics 

• This role requires professional proficiency in both English and Mandarin
• Experience in enterprise architecture, including AWS, integration technologies, and APIs
• Experience working with Engineering teams
• Effective communication and customer management skills
• Strong problem solving skills and an ability to thrive amidst ambiguity
• Strong desire to work in a hyper-growth startup with a collaborative teamwork and leadership approach
• Passion for and curiosity about digital assets
• Background and expertise in FinTech, RegTech, or Tax & Accounting preferred 

Compensation

The base salary range for this role is 118,000 SGD –187,000 SGD. Certain roles may be eligible for incentive compensation, equity, and benefits. Actual compensation will vary depending on various job-related factors, including, but not limited to location, experience, level, and job qualifications.

Benefits & Perks

• Competitive cash compensation (based on experience)
• Equity (RSUs)
• Competitive benefits package
• Modern pension plan
• Financial wellness benefits
• Hybrid work model: 3 days in-office, 2 days remote/flexible
• Paid Time Off (PTO)
• Monday team lunches, snacks, and drinks
• Paid parental leave
• Workplace autonomy and flexibility in task execution