Full-Time

Overpayments Operations Manager

Posted on 4/7/2025

Alight

Alight

10,001+ employees

Cloud-based human capital management solutions

Compensation Overview

$65k - $77k/yr

Mid, Senior

No H1B Sponsorship

North Carolina, USA

Category
Generalist Operations
Supply Chain Management
Operations & Logistics
Required Skills
Sales
Risk Management
Data Analysis
Connection
Connection
Connection
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Requirements
  • HR, Payroll or Talent related experience with in-depth knowledge of functional area; HR Outsourcing knowledge preferred.
  • Ability to lead and thrive in a fast paced environment while managing multiple tasks with urgency and setting priorities for aligned teams.
  • Advanced knowledge and understanding of best practices and service delivery models.
  • Effective coaching and team development skills.
  • Excellent oral and written communication skills.
  • Ability to build strong relations with client contacts and internal teams and stakeholders.
  • Ability to learn new software functionality quickly.
  • 3 years of equivalent work experience required.
  • At least 1 year of people management experience required.
  • Ability to travel up to 25% if required.
Responsibilities
  • Perform all people management functions for direct reports.
  • Lead aligned operations group by providing direction and linking colleague goals and expectations to those of the company and represent the company by helping colleagues understand their impact.
  • Create an effective working environment focused on colleague development, satisfying work experience and accountability for results.
  • Own and drive performance management activities and results for aligned operations by setting goals and delegating work to colleagues.
  • Cultivate strong relationships with Alight team members and stakeholders.
  • Responsible for change management and consistent delivery of key messages across aligned Operations Teams.
  • Champions an environment of a ‘one team, team’ across HRFS Services through collaboration.
  • Continuously hone leadership competencies: participate in and lead ongoing leadership skill building opportunities.
  • Lead with Alight Values.
  • Primary escalation point for service delivery for clients in aligned focus area (ie: Payroll, HCM, and Talent).
  • Attend governance meetings and schedule periodic check-ins with client contacts to discuss issues or concerns.
  • Support the Domain Process Lead and Client Service Manager in consultative best practice conversations with clients.
  • Understands impacts of legislative, regulatory and compliance changes and works internally and with aligned clients to implement updates in accordance with client requirements.
  • Create, manage and execute upon required recovery plans and Root Cause Analysis documentation as necessary; ensure internal stakeholders are notified and actively participate in related client discussions.
  • Develop and manage resources across aligned operations by creating resource plans throughout the year, including plans for future business needs.
  • Manage and actively participate in SOC Audits, Business Continuity Planning and recovery efforts, change management, capacity creation and other process improvements.
  • Adhere to Point of View (PoV) and best practices.
  • Ensure and related changes are adopted and implemented consistently.
  • Ensure process documentation is current, accurate and fully supports achievement of SLAs and incentives.
  • Organize and monitor Operational Health to ensure green status including case turn-around times across Operations for aligned focus area (ie: Payroll, including Tax and Accounting, Garnishments, etc.),
  • Adhere to Operating System guidelines and certification requirements.
  • Coordinate the workload across aligned operations ensuring business as usual and projects are delivered to required deadlines with quality.
  • Analyzes data on the output of work across aligned operations group to identify issues or trends connected to errors or time-consuming tasks to drive operational improvement.
  • Accountable for overall quality control, management of risks and escalations, audit and governance for aligned operations.
  • Support process optimization and identify opportunities to collaborate, streamline and promote the management and sharing of knowledge and opportunities across HR and Financial Solutions to improve overall delivery.
  • Ensure awareness of the Alight control environment and manage to SOC audit expectations.
  • Assist sales team in functional area of expertise as needed. This may include, but is not limited to, participation in sales calls, development of sales sheets and assistance with estimation.
  • Ensure achievement of Service Level Agreements (SLAs) across aligned Operations teams.
  • Review and approve Change Request estimates prepared by aligned teams.
  • Coordinate with Client Services Manager to mitigate financial impacts of Errors and Omissions (E&Os).
  • Identify effective cost management practices; implement operational improvements.
  • Responsible for achievement of Global Sourcing and automation targets, in partnership with Client Services Manager.
  • Manages to SOWs (Statements of Work) and monitoring variable charges, specific to their clients.
Desired Qualifications
  • Professional certification as appropriate is desired, but not required.

Alight Solutions specializes in human capital management by providing cloud-based digital solutions that simplify the administration of employee benefits, health, wealth, and wellbeing. Their main product, the Alight Worklife platform, uses artificial intelligence and big data analytics to give employers insights into how their workforce engages with benefits programs. This helps organizations make better HR decisions and ensures employees receive tailored support during important life events. Alight stands out from competitors by integrating various services like health, financial wellness, and payroll into one platform, enhancing the overall employee experience. The company's goal is to improve employee wellbeing, engagement, and productivity while maintaining a steady revenue stream through subscription services and consulting fees.

Company Size

10,001+

Company Stage

IPO

Headquarters

Lincolnshire, Illinois

Founded

2017

Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for integrated HR solutions boosts Alight's market potential.
  • Remote work trends increase adoption of Alight's cloud-based HR platforms.
  • AI-driven analytics enhance Alight's personalized employee experience offerings.

What critics are saying

  • Alight's stock hit a 52-week low, indicating potential financial instability.
  • Leadership changes may lead to transitional challenges impacting operations.
  • Hodges-Mace acquisition presents integration risks and potential operational disruptions.

What makes Alight unique

  • Alight leverages AI and big data for personalized employee benefits management.
  • The Alight Worklife platform integrates health, financial wellness, and payroll solutions.
  • Alight's subscription-based model ensures steady revenue and continuous innovation investment.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Leave

Parental Leave

Adoption Assistance

Professional Development Budget

Wellness Program

Company News

Alight
Apr 18th, 2025
Alight Solutions and Foley Trasimene Acquisition Corp. Announce Merger

Company to become publicly listed through combination, will operate as Alight, Inc. and plans to list under the symbol ALIT.

Aon
Apr 18th, 2025
Aon Completes Sale of Outsourcing Platform | Aon

Aon's decision to sell its Benefits Administration and HR Business Process Outsourcing (BPO) platform to private equity funds affiliated with Blackstone is a natural extension of the strategy the firm has pursued over the last decade.

U.S. Securities and Exchange Commission
Apr 18th, 2025
SEC FORM D

The Securities and Exchange Commission has not necessarily reviewed the information in this filing and has not determined if it is accurate and complete.The reader should not assume that the information is accurate and complete.

Blackstone
Apr 18th, 2025
Blackstone completes acquisition of Aon Hewitt’s Technology-Enabled Benefits & Cloud-Based HR Service Platform - Blackstone

Press releases, portfolio company news, and timely updates on our business.

Alight
Apr 18th, 2025
Alight to acquire Hodges-Mace to enhance its health and voluntary benefit capabilities and expand suite of solutions for employers of all sizes

Alight Solutions, a leader in technology-enabled health, wealth and human capital management and financial solutions, today announced it has entered into a definitive agreement to acquire Hodges-Mace, a leading provider of employee benefits technology, voluntary benefits and custom enrollment services. The transaction is subject to customary closing conditions.

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