AI Coordinator

Job Purpose

The AI Coordinator is a key member of a project team, working closely with the Program Manager, Senior Project Manager, Project Manager, Technical Services, and Quality Assurance. The AI Coordinator supports day-to-day project activities based on predefined production requirements and communicated project scope. Tasks may include but are not limited to client data management, project set up, scheduling, quote preparation, project file organization, and placing tasks with linguists.                                                                                                                                        

The AI Coordinator’s primary responsibility is to coordinate the completion of non-client-facing project activities to assist the Project Manager in the successful execution of client projects. This includes resource allocation and task coordination for a variety of localization projects. The AI Coordinator will actively participate in meetings to discuss open and emerging business issues for assigned accounts and make recommendations for improvements.

About Generate 

We help our customers Generate better content, at scale.

Job Overview

Key Responsibilities

• Perform day-to-day administrative tasks related to project life cycle
• Support project team members as necessary to perform and complete daily project tasks 
• Support your team with regards to client requirements, needs and requests such as asset management, reporting, and meetings 
• Coordinate project activities, schedules, milestones, and deliverables across technical and business teams.
• Keep project schedules on track and ensure on-time delivery, produce reports; maintain project plans, timelines, and status reports.
• Track project progress and proactively identify potential risks, blockers, and dependencies.
• Support project managers and program managers in delivering strategic initiatives.
• Maintain project documentation in tools such as SharePoint, Confluence, Azure DevOps, Jira, or similar platforms.
• Compiles reports on daily production and quality. 
• Responsible for compiling timekeeping records for project level. 
• Communicates project details and training with crowd resources. 
• Addresses project issues on a resource level. 
• Work with other PCs, PMs, and SPMs to ensure appropriate coverage of all duties within the appropriate process flow. 
• Respond to ambiguities/changes/updates from PM(s) and/or SPM(s) in a timely manner. 
• Identify and communicate process improvements or areas of waste to enhance process flow and promote efficiency. 
• Complete daily reporting process flow to ensure proper hand off to the next shift owners. 
• Meet or exceed all daily, weekly, and monthly KPIs pertaining to the specific process flow of the assigned project. 
• Additional duties as required. 

Skills & Experience

• Bachelor’s degree in Business, Information Technology, Engineering, Project Management, or related field, or equivalent experience.
• 1-2 years of project coordination, project management, operations, or technical program support experience.
• Experience working with technical teams supporting software, infrastructure, systems, or technology projects.
• Strong organizational and time-management skills with the ability to manage multiple priorities.
• Excellent verbal, written, and presentation communication skills.
• Proficiency with Microsoft Office Suite as well as Google Suite, including Excel/Sheets, PowerPoint, Word/Docs, and Teams/GChat.
• Experience using project management tools such as Azure DevOps, Jira, Microsoft Project, Smartsheet, or similar platforms.

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Life at RWS

Life at RWS - If you like the idea of working with smart people who are passionate about growing the value of ideas, data and content by making sure organizations are understood, then you’ll love life at RWS. 

Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career. 

In return, we expect all our people to live by the values that unite us: to partner, putting clients fist and winning together, to pioneer, innovating fearlessly and leading with vision and courage, to progress, aiming high and growing through actions and to deliver, owning the outcome and building trust with our colleagues and clients.

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics. 

RWS Values 

Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as RWS.

Recruitment Agencies: RWS Holdings PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.