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All Accor

Global hotel management, franchising, loyalty program

Assistant Manager

Food & Beverage Operations ManagementUpdated on Nov 11
Full-timeCernay-la-Ville, FranceNo salary listedIn-person

About the Job

Requirements

  • A minimum Bac+2 qualification or training in hospitality and catering, such as BTS MHR, Licence, Bachelor, or hospitality school.
  • At least 2 to 3 years of experience in a similar role, such as maître d’hôtel or assistant manager, in an upscale hotel or restaurant.
  • Strong service, guest reception, and hospitality skills.
  • Leadership, organizational ability, ability to unite a team, and ability to manage stress during busy periods.
  • Rigor, autonomy, initiative, and a sense of responsibility.
  • A polished presentation and elegant conduct.
  • Good knowledge of wines, spirits, and cocktails.
  • Proficiency with Trivec cash register tools, SevenRooms reservation tools, Microsoft Office, and Badakan.
  • Fluent French and professional English are required; a third language is an advantage.

Responsibilities

  • Support the Director of Food and Beverage and manage the daily operations of James’ Bar.
  • Ensure an exceptional guest experience and uphold the establishment’s luxury service standards while supporting the restaurant’s commercial and operational performance.
  • Supervise, motivate, and support the dining-room and bar team, including maître d’hôtel staff, servers, commis, bartenders, and runners.
  • Help prepare and monitor staff schedules in accordance with labor legislation and business needs.
  • Lead pre-service briefings covering daily information, sales objectives, featured products, allergens, and VIP reservations.
  • Participate in recruitment, onboarding, training, and evaluation of employees.
  • Coordinate communication between the dining room, kitchen, reception, and other hotel departments.
  • Welcome and assist guests throughout their visit, providing attentive and personalized service.
  • Ensure compliance with service and presentation standards.
  • Handle complaints tactfully and promptly, and implement corrective actions.
  • Be present on the floor during service and supervise the all-day dining operation.
  • Build guest loyalty and collect customer feedback to continuously improve service quality.
  • Manage restaurant and bar opening and/or closing, setup, and cash register monitoring.
  • Monitor reservations, optimize seating plans, and improve occupancy.
  • Assist with stock management, ordering, and inventories for beverages, dry goods, and equipment.
  • Contribute to revenue targets through additional sales, recommendations, and promotion of the wine list, cocktails, and featured products.
  • Help develop menus, cocktail lists, and suggestions with the Chef, Head Bartender, and Director of Food and Beverage.
  • Monitor food costs, labor costs, and breakage, and propose improvements.
  • Ensure compliance with HACCP standards, food hygiene rules, and allergen management requirements.
  • Apply and enforce safety rules, alcohol-sales legislation, and internal regulations.
  • Ensure cleanliness, maintenance, and proper condition of equipment and spaces, including the dining room, bar, and terrace.

Desired Qualifications

  • A third language is an advantage.

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size
10,001+
Company stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1967

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