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Twilio

Runs the texts and calls behind business apps

Executive Business Partner

Full-TimePosted on 10/20/2026
$108.7k - $142k+ Equity plan + Corporate bonus plan
Senior
Remote in USA
RemoteRemote within the US; not eligible for hiring in California, Connecticut, New Jersey, New York, Pennsylvania, or Washington. Occasional travel for project or team meetings may be required.
Administrative & Executive AssistanceExecutive Support
Company Historically Provides H1B Sponsorship

About the job

Requirements
  • At least five years of experience supporting executives in a fast-paced environment and the ability to make sound decisions in ambiguous environments with changing priorities.
  • Superior attention to detail and a high level of integrity and discretion when handling confidential information.
  • Demonstrated ability to build cross-functional relationships, partner closely with leaders and peers, and keep multiple teams and projects on track in parallel.
  • Experience planning domestic and international travel, including air travel, hotel accommodations, and visa requirements.
  • Ability to plan and facilitate virtual, in-person, or hybrid leadership summits and team-building events.
  • Proficiency with common administrative tools, including G Suite, Zoom, and Slack.
  • Strong time-management and problem-solving abilities, the ability to anticipate needs, and the ability to manage multiple tasks.
Responsibilities
  • Partner with executives to understand their priorities, effectively address meeting requests, manage complex calendars, rank meeting requests by priority, and redirect requests as needed.
  • Work independently and make decisions on behalf of executives while exercising discretion in committing their time and evaluating needs.
  • Manage complex domestic and international travel for executives, prepare expenses, and organize and assist with special events, team activities, and meetings through research, participant coordination, material preparation, and logistics management.
  • Serve as a point person for executives’ direct reports, build strong relationships across their teams, advance executive priorities, and identify challenges.
  • Plan agendas, draft presentations, take meeting minutes and record actions, and coordinate executives’ oral and written communication.
  • Collaborate cross-functionally with peer Executive Business Partners to advance company strategy, goals, and objectives.
  • Develop a deep understanding of the business to support the leader and team and contribute to personal career development.
  • Help plan and coordinate employee events of varying sizes and take ownership of ideation and prior experience to create GTM offsites.
Desired Qualifications
  • Previous experience in support roles within the high-tech industry.
  • Understanding of business operating cadences and team requirements to align and maintain rhythms.
  • Prior experience with contract management and procurement processes.
  • Ability to conduct research and create reports or presentations.
  • Experience managing travel and entertainment expenses to budget.
  • Strong written and verbal communication skills.
  • Ability to think creatively and pivot as needed.

About the company

Twilio builds cloud software that lets businesses add text messages, phone calls, email, and identity checks to their own apps and websites through code their developers write. In 2011, Uber moved its rider texts to Twilio, which later let the ride app expand abroad without signing deals with each country's phone carriers. Developers call Twilio's programming interfaces to send texts and WhatsApp messages, run calls that people or AI voice agents answer, send email through its SendGrid service, and confirm logins with one-time codes. Customers pay mostly per message, call minute, or check, plus subscriptions for email. Twilio was founded in 2008 and is based in San Francisco.

Company Size

5,001-10,000

Company Stage

IPO

Headquarters

San Francisco, California

Founded

2008

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Simplify Jobs

Simplify's Take

What believers are saying

  • Growth is speeding up: underlying sales rose 17% in the June 2026 quarter, and Twilio raised its 2026 forecast twice.
  • Stock grants nearly doubled: Twilio shares rose 94% from January to early October 2026.
  • AI chatbot makers become big accounts: two reached $6 million and $9 million in yearly Twilio spending by August 2026.

What critics are saying

  • Growth isn't adding jobs: headcount slipped from 5,587 in December 2025 to 5,492 in June 2026 as sales rose 22%.
  • Carrier fees squeeze small customers: Twilio expects to pass on about $250 million in extra U.S. carrier charges in 2026.
  • AI payoff is disputed: in September 2026, HSBC said Meta's Muse AI agent leaves Twilio basic routing and verification texts.

What makes Twilio unique

  • Expect to work remotely: all 137 jobs Twilio listed in October 2026 were remote, spread across 13 countries.
  • Twilio also sells customer data software: Segment, bought for $3.2 billion in 2020, merges each customer's records across apps.
  • Its customer base is unusually wide: over 402,000 accounts were active on Twilio at the end of 2025.

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Benefits

  • Vacation: Twilio offers generous annual time off in all countries for you to enjoy.
  • Healthcare: We are dedicated to helping our employees live longer and healthier lives through comprehensive health programs.
  • Retirement: Twilio cares about your retirement! We offer programs to help our employees plan for their retirement needs.
  • Family leave: At Twilio we recognize the importance of family. We offer generous maternity, paternity, and adoption leaves, as well as family medical care leave.
  • Earn your stripes: Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e‑books for continued learning and education.
  • Catered meals: We provide a variety of snacks, drinks, and catered meals in each of our locations.

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

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2 year growth

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Yahoo Finance
Sep 28th, 2026
Twilio shares soar 167% in a year but 40x cash flow multiple hinges on AI demand staying strong

Twilio's stock has surged 167% over the past year, significantly outpacing the S&P 500's 18% gain. The cloud communications provider now trades at 39.7 times operating cash flow, compared to 14.5 times for the broader market. The company raised its 2026 organic revenue growth forecast to 13% to 13.5% in August, up from 9.5% to 10.5% previously, citing strong AI customer demand. Second-quarter organic revenue grew 17% year-over-year. However, management expects third-quarter organic growth to slow to 11% to 12%. The company also warned of tougher comparisons ahead in Voice and software add-ons. Twilio's upcoming third-quarter results will test whether the premium valuation is justified, as investors are betting on continued acceleration despite increasingly difficult year-over-year comparisons.

Yahoo Finance
Sep 22nd, 2026
Salesforce vs Twilio: AI-powered customer engagement platforms battle for market share

Salesforce and Twilio are pursuing different strategies to capitalise on growing demand for AI-powered customer engagement. Salesforce is expanding beyond traditional CRM with Customer 360, Data 360, Slack, and Agentforce. Twilio focuses on communications infrastructure connecting businesses, customers, and AI agents. Salesforce reported encouraging AI metrics in its second quarter of fiscal 2027. Agentforce annual recurring revenues surpassed $1.5 billion, jumping over 240% year over year. Combined AI and Data ARR, including Agentforce, Data 360, and Informatica Cloud, increased 210% to $3.9 billion. However, overall revenue growth remains slower. Second-quarter fiscal 2027 revenues increased 11% to $11.3 billion. The company reported 102.7% growth in non-GAAP earnings per share to $5.90, though this benefited from gains on strategic investments, including its stake in Anthropic.

AktienSensor
Sep 12th, 2026
Twilio raises $150M, integrates AI-music verification, and appoints new CEO

Twilio has announced three strategic moves to strengthen its position in AI-powered communications. The company is partnering with the Sonic Intelligence Academy to integrate AI-music verification into its platform, enabling developers to check whether audio content is AI-generated. This addresses growing demand for content authenticity as regulators push for provenance tools. Twilio raised $150 million in new funding to accelerate development of AI-enhanced APIs, expand globally, and improve infrastructure resilience. The capital will support features like real-time language translation and sentiment analysis. The firm also appointed Maya Patel as CEO. Patel brings 15 years of experience from IBM, Amazon Web Services, and Accenture, with expertise in AI ethics and scaling global platforms in regulated industries.

Yahoo Finance
Sep 7th, 2026
Twilio brings AI customer engagement tools to Latin America amid fierce competition

Twilio has unveiled new AI-powered customer engagement platform capabilities for Latin America, aiming to address persistent communication challenges in customer service. The company is introducing four features: Agent Connect, Conversation Orchestrator, Conversation Memory, and Conversation Intelligence, designed to maintain conversation continuity across different channels and touchpoints. A Twilio Customer Insights Series report revealed nearly all surveyed businesses struggle with understanding customer preferences and unifying data across channels. For Q3, Twilio projects revenue between $1.505 billion and $1.515 billion, representing 16% to 16.5% growth year-over-year, with organic revenue growth expected at 11% to 12%. However, analysts note risks from intense competition with Zendesk, Salesforce, and cloud providers, alongside exposure to Latin America's economic uncertainties and regulatory challenges.

Yahoo Finance
Aug 26th, 2026
Twilio stock soars 57% in 2025 as AI tools drive 22% revenue growth to $1.5B

Twilio has surged 57% in 2025, outperforming Palantir Technologies (down 3%) and SoundHound AI (down 29%) as demand for AI software accelerates. Gartner projects AI software spending will jump 60% this year to $453 billion. The cloud communications specialist reported second-quarter revenue of $1.5 billion, up 22% year over year, with non-GAAP earnings per share rising 23% to $1.47. Organic revenue grew 17%. Twilio's improving growth stems from its AI tools, which help clients predict customer behaviour, build AI agents, and automate workflows. One automotive fintech client using Twilio's conversational AI platform saw lead conversion increase 1.6 times, leading to a seven-figure deal. The company has expanded beyond its core application programming interfaces for voice, text, email, chat, and video communications.