Electrophysiology Coordinator

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Business Support

Job Sub Function:

Administration & Secretarial

Job Category:

Professional

All Job Posting Locations:

Tempo Maidenhead, Berkshire, United Kingdom

Job Description:

The Electrophysiology Coordinator provides operational and administrative support to the UK&I Electrophysiology Business Unit for the planning and delivery of Professional Education programmes, Inductions and Onboarding and general coordination and administration support across the EP business where required.

Working closely with the Professional Education Manager and relevant cross-functional stakeholders, the role ensures educational activities are effectively coordinated, appropriately documented and delivered to a consistently high standard. In addition they will build and run EP BU specific inductions and onboarding  ensuring a professional experience for new hires and be flexible in providing general administrative and operational support for the EP BU and it’s leadership  

Key Responsibilities:

Professional Education Programme Coordination

• Coordinate the operational delivery of Professional Education programmes and courses.
• Maintain programme calendars, timelines, trackers and delegate records.
• Monitor key programme milestones and outstanding actions.
• Coordinate multiple educational activities simultaneously.
• Support effective communication between Professional Education and relevant internal stakeholders.

HCP and Delegate Coordination

• Coordinate delegate registration and programme communications.
• Maintain accurate delegate and attendance information.
• Issue joining instructions and relevant educational programme information.
• Coordinate travel and logistical requirements where applicable.
• Support supervisor notifications and associated administration where required.
• Act as an operational contact for delegates before and during programmes.

Faculty and Proctor Administration

• Support the administration of selected faculty and proctors.
• Provide faculty with relevant programme and logistical information.
• Maintain faculty and proctor trackers and associated documentation.
• Support travel and accommodation coordination where applicable.
• Facilitate communication between faculty, Professional Education and operational stakeholders.

Event and Course Logistics

• Coordinate operational requirements for face-to-face, virtual and blended learning programmes.
• Support venue, room, catering, AV and equipment arrangements as required.
• Prepare programme materials and delegate/faculty information.
• Support onsite delivery of educational activities where required.
• Identify and escalate operational issues that could affect programme delivery.

Compliance and Documentation Coordination

• Support completion and maintenance of required programme documentation.
• Maintain accurate and appropriately organised programme records.
• Coordinate administrative requirements and approvals with relevant internal stakeholders.
• Track outstanding documentation and escalate gaps appropriately.
• Support delivery of Professional Education activities in accordance with applicable internal processes and requirements.

Programme Evaluation and Reporting

• Maintain accurate enrolment, attendance and programme completion data.
• Coordinate collection of delegate and faculty feedback.
• Assist the Professional Education Manager with programme reporting.
• Maintain programme metrics and dashboards where applicable.
• Support implementation of agreed programme improvements.

Manage and deliver Induction and Onboarding processes

• Own and deliver the induction and onboarding program for new hires to the UK&I EP business
• Create and deliver agenda of activities and portfolio of materials required to ensure a professional and effective
• Coordinate across the business functions to ensure all crucial aspects of onboarding are covered (Commercial Education, Marketing, IT, Healthcare compliance, finance, fleet, etc..)
• Liaise closely with Talent Acquisition and Regional Managers to understand recruitment needs and forward plan to align with prompt start dates a swift effective on boarding process
• Record progress of delegates and ensure governance of critical training

Experience and Qualifications

Essential

• Strong organisational and programme coordination skills.
• Experience working in a busy administrative, events, education, healthcare or programme-support environment.
• Ability to manage multiple activities and competing deadlines.
• High attention to detail and accuracy.
• Strong written and verbal communication skills.
• Confident working with multiple internal and external stakeholders.
• Strong Microsoft Office skills, including Outlook, Excel, PowerPoint and Teams.
• Ability to maintain accurate records and programme documentation.

Key Competencies

• Planning and organisation
• Attention to detail
• Programme coordination
• Stakeholder communication
• Prioritisation and time management
• Problem solving
• Collaboration
• Adaptability
• Process discipline
• Customer/HCP experience focus

Scope and Accountability

The Electrophysiology Coordinator is primarily responsible for the operational coordination and administration of Professional Education and Induction/Onboarding activities.

Required Skills:

Preferred Skills:

Administrative Support, AI Judgement Integration, Business Behavior, Business Writing, Communication, Customer Centricity, Data Capturing, Document Management, Execution Focus, Microsoft Office, Office Administration, Organizational Knowledge, Presentation Development, Process Oriented, Professional Ethics, Teamwork, Travel Planning, Typing