All Accor

Global hotel management, franchising, loyalty program

Duty Manager

Food & Beverage Operations ManagementUpdated on Nov 11

Full-timeHounslow, UK£29k - £32k /moIn-person

About the Job

Requirements

Previous experience in a hotel front office and/or food and beverage role is required; supervisory or team-leader experience is preferred.
Familiarity with hotel systems is required; Opera Cloud experience is a bonus.
Understanding of health and safety and General Data Protection Regulation procedures.
Fluency in English.
Must have the right to work in the United Kingdom.
Must be flexible to work different shifts based on business needs.

Responsibilities

Act as the onsite leader and ensure smooth daily operations.
Be present in public areas, lead by example, and resolve guest issues promptly.
Supervise the shift and support all departments, especially Reception, food and beverage, and Housekeeping coordination.
Support the team during busy periods with check-ins, breakfast service, bar operations, or back-office tasks.
Lead and motivate the team to deliver exceptional service.
Monitor guest feedback and handle escalations professionally.
Ensure safety, cleanliness, and service standards are maintained.
Participate in the Duty Management rota, including early, late, and weekend shifts.

Desired Qualifications

Experience in a supervisory or team-leader capacity.
Opera Cloud experience.
Knowledge of other languages.

Job Description

As a Duty Manager, you will:

Act as the go-to leader onsite, ensuring smooth daily operations
Be present in public areas, leading by example and resolving guest issues promptly
Supervise the shift and support all departments, especially Reception, F&B, and Housekeeping coordination
Support the team in busy periods, helping with check-ins, breakfast service, bar operations or back-office tasks
Lead and motivate the team to deliver exceptional service
Monitor guest feedback and handle escalations with professionalism
Ensure safety, cleanliness, and service standards are maintained
Be part of the Duty Management rota, including early, late and weekend shifts

Qualifications

We’re looking for someone who:

Has previous experience in a hotel Front Office and/or F&B role, ideally in a supervisory or team leader capacity
Is confident, approachable, and hands-on
Can multitask and remain calm under pressure
Is tech-savvy and familiar with hotel systems (Opera Cloud experience is a bonus)
Understands the basics of health & safety and GDPR procedures
Has strong communication skills and is fluent in English (other languages are a plus)
Has the right to work in the UK and is flexible to work different shifts based on business needs

Additional Information

By joining Ibis Budget London Heathrow Central, you become part of the Accor global network – offering endless opportunities to grow, learn, and shape your future.

We are an inclusive employer, committed to diversity, equality, and creating a workplace where everyone feels they belong.

Compensation: 29000 to 32000 (GBP) (MONTHLY)

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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