Full-Time

GTM Operations Manager

Expansion and Retention

Posted on 5/31/2024

Vercel

Vercel

501-1,000 employees

Deploy and optimize frontend web applications


Compensation Overview

$146k - $204kAnnually

+ Benefits + Equity-based compensation + Adjustments for employee location

Senior

Remote in USA

Required Skills
Sales
Communications
Salesforce
Marketing
Requirements
  • 5+ years of experience in Customer Success Operations, Sales Operations or similar
  • Tech-savvy with experience in administering marketing, sales, and support SaaS applications (Salesforce, Outreach, Boostup, Gainsight etc.)
  • Self-motivated, creative, analytical, problem-solving, organizational, and interpersonal skills
  • Ability to prioritize work and team’s work while minimizing distraction
  • Ability to coordinate and manage potentially complex projects cross-functionally
  • Ambitious, problem-solving, “find a way” attitude and team-player
  • Growth mindset
  • High level of integrity
  • Curiosity for the business and how it works
  • Track record of results in fast-moving environments and ability to excel under ambiguity
  • Exceptional communication skills and ability to stay calm under pressure
Responsibilities
  • Identify gaps in current processes and systems
  • Own the quarterly forecasting and measurement of Customer Dollar Retention (NDR)
  • Manage and prioritize ongoing Sales and Customer Success requests, projects, and initiatives
  • Create and maintain documentation on processes, policies, and relevant training materials
  • Automate processes whenever possible and design systems that delight AEs, Renewal Managers, and CSMs
  • Develop and execute initiatives to optimize operational efficiency and productivity
  • Collaborate with Chief Customer Officer and Sales Leadership to define and operationalize best-in-class sales plays and cadences for existing Vercel Enterprise customers

Vercel's Frontend Cloud provides developers with the tools and infrastructure to build a faster, more personalized web, featuring automatic API handling, built-in image and performance optimizations, and seamless backend integration. This platform is trusted by leading frontend teams to deliver dynamic user experiences on the web.

Company Stage

Series E

Total Funding

$568M

Headquarters

San Francisco, California

Founded

2015

Growth & Insights
Headcount

6 month growth

8%

1 year growth

14%

2 year growth

50%