Food & Beverage Supervisor

As the world's largest family of luxury hotels, we take great pride in being genuine ambassadors of the InterContinental® brand.

Drawing on decades of international expertise and local insight, we create inspiring experiences for those seeking a richer perspective on the world. Every InterContinental hotel reflects the culture and character of its destination while delivering the thoughtful service and sophistication our guests expect.

As the first InterContinental Resort in Australia, InterContinental Sanctuary Cove Resort embodies the elegance of a grand Queensland estate, surrounded by the beauty and tranquillity of Sanctuary Cove.

Home to some of the Gold Coast's most distinguished dining and guest experiences, InterContinental Sanctuary Cove Resort offers a collection of unique venues that celebrate exceptional cuisine, personalised service, and memorable moments. From the refined elegance of The Fireplace, our signature dining destination showcasing premium local produce and contemporary cuisine, to the exclusive personalised experience of Club InterContinental, each venue reflects the sophistication of the InterContinental brand. Guests can also enjoy the relaxed luxury of Verandah Restaurant & Bar, overlooking the Resort's lush surrounds, or unwind poolside at the vibrant Lagoon Beach Club, where tropical cocktails, al fresco dining, and resort-style indulgence come together in a truly iconic setting.

We are currently seeking a Food & Beverage Supervisor to join our Restaurants & Bars team.

Your Day to Day

As a Food & Beverage Supervisor, you will play a key role in leading service across our Restaurants & Bars portfolio, including The Fireplace, Club InterContinental, Verandah Restaurant & Bar, and Lagoon Beach Club. Reporting to the Food & Beverage leadership team, you will lead by example on the floor, supporting daily operations, inspiring your team, and ensuring every guest enjoys an exceptional dining experience that reflects the luxury, warmth, and personalised service synonymous with InterContinental Hotels & Resorts®.

In this role, you will:

• Support the day-to-day operation of our Restaurants & Bars outlets, ensuring service is delivered to the highest standards.
• Lead, coach, and motivate Food & Beverage Attendants to create exceptional guest experiences.
• Deliver warm, genuine, and personalised service while acting as a visible leader during service periods.
• Assist with rostering and workforce planning to ensure operational requirements are met.
• Monitor service standards and provide ongoing coaching and feedback to support team development.
• Build strong relationships with guests, colleagues, and stakeholders across the Resort.
• Support inventory management, stock ordering, and stock control processes in line with outlet requirements.
• Ensure team training records and compliance requirements remain current and up to date.
• Assist in driving departmental performance through a focus on guest satisfaction, quality service, and operational efficiency.
• Proactively resolve guest concerns and service challenges with professionalism and a solutions-focused approach.
• Participate in departmental meetings, briefings, and training sessions to support communication and engagement.
• Maintain compliance with Workplace Health & Safety requirements, food safety standards, and responsible service of alcohol regulations.
• Uphold IHG brand standards, policies, and values in all aspects of your work.

What We Need From You

Ideally, you'll bring:

• A minimum of two years' experience in a Food & Beverage Team Leader, Supervisor, or similar leadership role.
• Previous experience within a luxury hotel, resort, restaurant, or premium hospitality environment.
• A genuine passion for hospitality and delivering exceptional guest experiences.
• Strong communication and interpersonal skills with the ability to build positive relationships with guests and colleagues.
• Proven leadership skills with the ability to motivate, coach, and develop team members.
• Strong organisational and time management skills with the ability to prioritise competing demands.
• A hands-on leadership style and willingness to support the team during busy service periods.
• Sound problem-solving skills and the ability to remain calm under pressure.
• Current Responsible Service of Alcohol (RSA) certification.
• A hospitality qualification (desirable).
• Flexibility to work a rotating roster including mornings, evenings, weekends, and public holidays.
• Full Australian working rights.

What We Offer

At IHG, we provide more than just a job. We offer a place where you can be yourself, share your ideas, develop your career, and be part of a supportive and inclusive team.

In return for your passion and commitment, you'll enjoy a range of benefits including:

• Paid Birthday Leave.
• Hotel discounts across IHG properties worldwide.
• Food and Beverage discounts.
• Enhanced parental leave benefits.
• Flexible work options and proactive wellbeing initiatives.
• Access to world-class learning and career development programs.
• IHG Career Milestone celebrations.
• Transfer of entitlements as you grow your career within IHG.
• Access to our exclusive retail and lifestyle discounts platform.
   

At IHG, we are committed to creating a culture where everyone feels welcome, valued, and respected. We celebrate difference and are committed to providing equal employment opportunities for all.

We are proud to be IHG, and we know you will be too.

Learn more about careers with IHG:
careers.ihg.com

Discover InterContinental Sanctuary Cove Resort:
https://www.sanctuarycove.intercontinental.com

Follow us:

Instagram & Facebook: @intercontinentalsanctuarycove
LinkedIn: InterContinental Sanctuary Cove Resort

You must have full working rights in Australia to be considered for this opportunity.