General Manager

Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

Learn more about our new 4,000-capacity live music venue, opening in downtown Indianapolis in fall 2027.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! 

THE JOB

We are seeking a General Manager to oversee business operations ensuring that the venue and all related matters operate within the scope of Live Nation standards, policies and procedures.

WHAT THIS ROLE WILL DO

• Establish and maintain high standards of customer service for staff, customers and vendors
• Identify and maximize revenue drivers while optimizing the overall guest and artist experience
• Collaborate with Marketing, Premium Seat Sales, Food and Beverage team, and Sponsorship to create innovative offerings that drive incremental revenue growth, fan and partner engagement, and profitability
• Manage overall expenses of concerts to maximize profits while protecting the guest and artist experience – expenses include venue fixed expenses, capital project expenses, venue opening project expenses and event-level expenses
• Manage both high-profile events and media partner relationships
• Oversee food and beverage and merchandise performance and strategies (point of sale ratio, variety, etc.)
• Recruits, hires, trains and schedules full and part-time employees, and work closely with all subcontractors and/or third-party vendors.
• Develop a strong in-house team to staff the venue
• Promote and establish "rental" events in the venue
• Works closely with Live Nation promoters and operations and provides direction on standards and compliance
• Coordinates and facilitates event set-up with operations
• Performs and executes successful settlement of events
• Performs and executes timely Flash Reports after events
• Forecasts in ROME, operational and production expenses, as well as ancillary revenue streams.
• Coordinates day of event activities and matters
• Create a strong culture of inclusion and development that empowers growth for team members
• Excellent working knowledge of Health & Safety
• Implements and complies with the companies' audit procedures
• Ensures that employee performance is monitored and reviewed accordingly
• Management of employee attendance records, for all employees
• Engage with other venues in the market to offer the best crew member experience possible, while ensuring teamwork with other venues and shared crew members
• Be accountable to making operational improvements based on fan, client, and guest survey results
• Set the pace for venue teams in a high-speed environment
• Any other reasonable duties as required by the executive management
• Work closely with key civic governmental departments, as well as interaction with the community in general
• Develop and maintain a positive working relationship both with lease partners and local community organizations
• This position typically supervises a number of exempt and non-exempt positions
• Day to day management of all venue vendors/subcontractors – HVAC, Plumbing, Electrical, Cleaning, Security, Trash/Recycling 
• Responsible for meeting staffing levels and budget targets for each event
• Generate Operations costs flash report following each event
• Work with all other departments to help fulfill needed requirements
• Advance each show with tour security directors and fulfill tour security requirements
• On site for each event prior to load in and until load out
• Other duties as assigned

WHAT THIS PERSON WILL BRING

• Minimum 5 years experience as a general manager or operations manager in a hospitality related business
• Must have extensive background in event sales and promotion
• Ability to perform all job duties and responsibilities
• Requires excellent communication skills, both verbally and written
• Must have expertise in profitability analysis and budgeting
• Exhibits strong problem-solving skills in long term and immediate situations

BENEFITS & PERKS

Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:

HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)

YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days

WEALTH: 401(k) program with company match, stock reimbursement program

FAMILY: New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support

CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment

OTHERS: Volunteer time off, crowdfunding match

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. 

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. 

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.  Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms. Live Nation may use artificial intelligence (AI) tools to support application screening and assessment. All hiring decisions are made with human review.

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.