Operations & Verifications Coordinator

Who You Are

Do you love to work as part of a team? Are you resourceful and adaptable in prioritizing and focusing on getting things done? Are you technologically savvy and able to quickly learn new systems and software programs? Do you pride yourself in your attention to detail and ability to organize? If so, we’d love to hear from you!

As the Operations and Verifications Coordinator, you will assist the Unemployment Insurance Claims Team and Tax Teams with resolving state inquiries (including child support fact-finding documents, mortgage and earning verifications, wage audits, and more) and remitting other necessary information to state agencies. This is a highly cross-functional role, working across teams with Customer Success, Mailroom and Workplace, Business Operations, Onboarding, and Payment Tax Unit. By timely remitting documentation to the correct interested party, you play a key role in maintaining the integrity within the program for all stakeholders and add value to Justworks customers. 

Your Success Profile

What You Will Work On

• Process child support, mortgage, wage audit, earnings and benefit verification as well as other urgent requests from state departments accurately and timely.
• Manage heavy mail volumes. Collect, scan, sort and file mail. Partner with the mailroom to ensure that the department’s mail is uploaded and properly assigned to the appropriate workflow boards.
• Collaborate closely with the Senior Operations and Verifications Coordinator to provide direct support to the unemployment claims and tax teams.
• Pull, organize and take actions on documents retrieved from multiple states' websites accordingly.
• Partner with the Unemployment and Tax teams to ensure that outgoing and incoming mail is addressed and sent to the appropriate state agency and other responsible parties.
• Partner with Unemployment Hearing Representative to complete pre-hearing requirements such as document submissions to state agencies, witnesses, and claimants. Schedule witness preparation meetings and complete hearing registrations.
• Assist senior team members in building out internal resources (help articles, training decks, etc.)
• Handle the processing of unemployment claim-related documents through the Non-State Information Data Exchange Systems (SIDES) format.
• Perform complete pulls from the state portal for unemployment or tax-related documents.
• Verify the accuracy and completeness of retrieved documents.
• Triage documents and cases appropriately for efficient assignments. 
• Drive the end-to-end triage and resolution process for blocked mail in NoticeNinja, reducing turnaround times and preventing compliance lapses.
• Communicate effectively with internal stakeholders regarding document status and requirements.
• Perform other related duties as assigned.

How You Will Do Your Work

As a Coordinator, Operations & Verifications, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:

• Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.
• Ethical practice - the ability to integrate core values, integrity and accountability throughout all organizational and business practices.
• Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding.
• Analytical - uses a logical reasoning process to break down and work through a situation or problem to arrive at an outcome.
• Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. 
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

• Minimum of 1 years of professional experience, preferably in unemployment claims, tax, human resources, or other related fields. Prior PEO experience, a plus.
• Proficiency in Adobe Acrobat required - including working knowledge of redacting, editing, resizing, organizing, and optimizing documents/files.
• Experience utilizing enterprise tools to process blocked mail, tag items correctly, and support daily notice triage is a plus.
• Proficiency in utilizing AI-driven platforms to assist with information gathering, brainstorming, and drafting initial content to enhance overall productivity and accuracy.
• Experience with utilizing multiple systems and software programs.
• Demonstrated ability to proactively and autonomously learn new systems and processes.
• Comfortable with ambiguity; you enjoy figuring out what needs to be done and defining new processes. 
• Strong organizational and multitasking skills.
• Excellent verbal and written communication skills.
• Prior mailroom experience
• *During the first 30 days of training you will be required to be in-office 5-days a week (Monday-Friday, 10am-7pm EST). After the first 30 days, you will move to a hybrid schedule requiring 2-3 days in-office per week (the exact days are up to the teams' discretion).

The base wage range for this position based in our New York City Office is targeted at $29.81 to $35.10 per hour.

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