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Xcellink Pte

Enterprise ICT operations management provider

Operations Support Engineer

IT Service Desk & End User SupportConfirmed live in the last 24 hours
Full-timeSingapore

About the Job

Requirements

  • A minimum ITE or diploma in Computing and Information Systems is required.
  • At least 2 years of equivalent work experience in operations support is required.
  • Knowledge of office automation tools and Microsoft operating systems is required.
  • Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint, is required.
  • The role requires strong oral and interpersonal communication, analytical and problem-solving abilities, and the ability to prioritize and execute tasks in a high-pressure environment.
  • The candidate must be independent, resourceful, proactive, and able to work as part of a team.
  • The candidate must be available for 24/7 standby or shift/rotation to attend on-site emergency service/issues or additional scheduled work.
  • The candidate must be able to gain operational knowledge of more than one type of system.
  • The candidate must be able to work in a non-office environment and travel to various locations, including Tuas, Woodlands, Harbourfront, Tanah Merah, and Marina Bay.

Responsibilities

  • Support project teams with implementation, installation, and configuration of PCs/workstations, operating systems, applications, and related peripheral devices.
  • Provide phone and on-site support by resolving, troubleshooting, and investigating issues involving PCs, applications, and system peripherals.
  • Record incidents in the incident management system, using incident-tracking software or email.
  • Ensure all incidents are addressed within the defined service-level agreement.
  • Follow through on necessary escalations from Level 1.
  • Prepare daily situation reports for management review.
  • Provide timely updates on assigned requests.
  • Verify the functionality of newly deployed PCs and IT peripherals, and escalate issues for resolution.
  • Maintain accurate asset information and required documentation in the asset database.
  • Assist with testing and rollout of system bug fixes, enhancements, and patches.
  • Provide regular progress updates to project leads regarding bug fixes, enhancements, and patches.

Desired Qualifications

  • Experience with desktop software for patch management, software packaging, and software delivery is an added advantage.

About the Company

Xcellink Pte

Enterprise ICT operations management provider

Xcellink Pte provides enterprise ICT operations management and enterprise solutions for global growth, local enterprises, and government-linked organizations. It delivers and runs IT services by managing data centre, network operations, security, helpdesk, onsite field services, applications support, and asset staging; it builds client operational teams from scratch and can offshore delivery to Malaysia, the Philippines, Indonesia, and India, scaling to hundreds of IT professionals. It differentiates itself through its long track record, ability to design end-to-end operations and offer analytics-driven enterprise solutions plus talent-search services for technology hiring. Its goal is to help clients achieve reliable IT delivery, optimize operations, and access skilled resources and innovative ideas as technology markets evolve.

Company size
51-200
Company stage
Not listed
Total funding
Not listed
Headquarters
Singapore, Singapore
Founded
1993

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