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Markel

Diversified specialty insurer with tailored solutions

IT Director - Claims

Enterprise ApplicationsConfirmed live in the last 24 hours
Full-time

About the Job

Requirements

  • A bachelor's degree in computer science, information systems, or a related field is required; a master's degree is preferred.
  • At least 10 years of technology experience, including at least 5 years leading multi-team delivery organizations.
  • Deep claims-domain knowledge across the full claim lifecycle.
  • A proven track record delivering artificial intelligence, machine learning, or intelligent automation in a production business setting.
  • Strong budgeting, portfolio management, and vendor management skills.
  • Executive-level communication and ability to influence stakeholders.

Responsibilities

  • Participate in all aspects of the division's information technology strategy and associated systems.
  • Directly manage dedicated delivery resources and oversee technology support and operations for division applications.
  • Support multiple locations within the United States and/or the United Kingdom.
  • Own Markel's technology strategy, delivery, and operations for the Claims organization, serving as the main information technology partner to Claims leadership across first notice of loss, adjudication, litigation management, recovery, and payments.
  • Set and carry out a multi-year Claims technology roadmap aligned with Claims business strategy and enterprise information technology standards.
  • Lead dedicated delivery teams comprising engineering, configuration, business analysis, quality assurance, and vendor or offshore partners.
  • Work with Claims executives to prioritize the portfolio, define business cases, and track delivered value, including cycle time, loss adjustment expense, leakage, and adjuster capacity.
  • Own the Guidewire ClaimCenter platform, including configuration, integrations, upgrades, and Guidewire Cloud migration or adoption.
  • Oversee integrations across the claims ecosystem, including payments, document management, reserving and actuarial feeds, reinsurance recoveries, litigation and legal bill review, ISO ClaimSearch, vendors, and third-party administrators.
  • Coordinate with PolicyCenter and BillingCenter teams on policy verification, coverage, premium and billing interactions, and InsuranceSuite upgrade alignment.
  • Lead artificial intelligence solutions in Claims, including first notice of loss intake and triage, document and email intake using optical character recognition and intelligent document processing, claim summarization, fraud and special investigations unit signals, reserving support, litigation prediction, and adjuster copilots.
  • Deliver workflow automation, straight-through processing for low-complexity claims, and robotic process automation where appropriate.
  • Work with enterprise artificial intelligence, data, and security teams on responsible artificial intelligence governance, model risk, privacy, and regulatory compliance.
  • Own application support and operations for Claims systems, including service-level agreements, incident and problem management, and operational resilience.
  • Manage the Claims information technology budget, vendor contracts, and system integrator relationships.
  • Ensure solutions meet architecture, security, data governance, and state regulatory requirements, including claims handling, unfair claims practices, and data retention.

Desired Qualifications

  • Property and casualty specialty insurance experience, such as excess and surplus, professional liability, marine, programs, or specialty casualty.
  • Guidewire ClaimCenter experience with implementation, upgrades, or cloud migration.
  • Experience with Guidewire PolicyCenter and/or BillingCenter.
  • Familiarity with generative artificial intelligence platforms, large language model integration patterns, and artificial intelligence governance frameworks.
  • Agile or Scaled Agile Framework delivery leadership and cloud platform experience with Amazon Web Services or Azure.

About the Company

Markel

Diversified specialty insurer with tailored solutions

Markel sells specialized insurance, reinsurance, and risk-solutions through divisions like Markel Specialty, Markel International, Markel Global Reinsurance, State National, and Nephila. Its products bundle underwriting, tailored policy structures, and risk-transfer tools, including insurance-linked securities, to fit complex client needs. The company differentiates itself by operating multiple complementary lines as one group and following the Markel Style to focus on long-term partnerships with brokers and clients. Its goal is to be a dependable, long-term partner that provides customized risk transfer solutions and support.

Company size
1,001-5,000
Company stage
IPO
Headquarters
Glen Allen, Virginia
Founded
1930

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