Clinic Director

About the role:

Brightline is a premier national youth mental health provider and brings virtual and in-person care to families, when and where they need it.  As Clinic Director of Brightline’s inaugural New York location (Brooklyn), you will share our vision for expanding exemplary evidence-based mental health care for youth and families. You will partner with our leadership team to build and lead this first brick-and-mortar clinic, offering both virtual and in-person care, with the opportunity to support many future clinic launches in the coming years. 

Within the new clinic location, Brightline will offer several specialty clinics and services, including psychological testing, an Anxiety & OCD clinic, and an Attention and Behavior clinic. We will continue to offer general outpatient mental health care for needs outside of these focus areas. Care offered in the clinic will include testing, outpatient therapy, and psychiatry services.

In addition to being a standout clinical expert in youth mental health intervention, the Clinic Director will strategically and tactically oversee the performance and operation of the clinic of outpatient therapists.  This full-time position will involve working in-clinic 4 days per week, with flexibility for virtual work the rest of the week, subject to business demands. The clinic will be open Monday through Saturday morning; the Clinic Director would be expected to work Saturdays for non-clinical work about once per month. Occasional travel outside of the NY area may be required. 

Reporting & Supervision:

• The Clinic Director reports to the VP of Therapy with close partnership with the SVP of Operations. 

• All clinic therapists and the Office Manager will report to the Clinic Director

Responsibilities include:

People Leadership

• Serving as hiring manager for all therapists in the clinic, ensuring that all new hires meet Brightline’s high expectations for their role.  

• Ensuring all new clinic hires are fully trained on all Brightline clinical protocols and approaches, and operational policies and procedures. 

• Ensuring that all Brightline clinical and operational policies and procedures are followed with fidelity. 

• Assessing ongoing development and training needs for the team

• Partnering with the VP of Therapy on all clinical training enrichment needs

• Partnering with the SVP of Operations on all operational training needs.

• Holding staff compassionately accountable for meeting performance expectations, including implementation of our tiered performance management practice (includes performance improvement plans and peer review), as needed. 

• Overseeing peer consultation in weekly-biweekly team meetings to ensure clinical excellence and align with best practices

• Providing clinical quality oversight to all clinic providers to ensure alignment with best practices, the state of the science, and Brightline’s clinical care protocols. 

  • This will include regular chart audits and feedback to providers 

• Meeting 1:1 with all providers at least biweekly to review clinical care and documentation, caseload, productivity, engagement, and operational needs (e.g., tool use). 

• Providing supervision to pre-licensed therapists, including review of and co-signature on clinical documentation. 

Clinic Leadership and Oversight

• Collaborating cross-functionally with Brightline corporate leaders  and other stakeholders on key metrics and levers that indicate overall clinic health and success, including clinical (e.g., quality, care outcomes, standards of practice), operational (e.g., profit & loss, utilization/capacity), people (e.g., retention, employee satisfaction, employee development), and growth (e.g., new member leads, conversion) domains.

• Owning root cause analysis of identified concerns related to the clinic and collaborating with Brightline corporate team on the identification and implementation of subsequent solutions. 

• Proactively identifying opportunities for improvement from clinical, operational, people leadership, or growth perspectives and collaborating with the Brightline corporate team on any potential new initiatives. 

• Monitoring and overseeing the management of clinic office schedules, supplies, and other day-to-day needs. 

• Timely issue resolution for concerns raised by members, clinic staff, or other stakeholders. 

• Overseeing management of physical space needs (e.g., building management) or related concerns in partnership with the office manager. 

Member Care

• Providing and overseeing care for youth within our specialty care offerings (psychological testing, Anxiety & OCD clinic, Attention & Behavior clinic) and general outpatient care. Youth will present with a wide variety of presenting concerns, including but not limited to anxiety and obsessive compulsive disorder, behavior and impulse control disorders, body focused repetitive behaviors

  • Providing excellent evidence-based interventions for youth and families, including but not limited to cognitive behavioral therapy (CBT), exposure and response prevention (ERP), parent management training (PMT), dialectical behavior therapy (DBT), habit reversal training (HRT), and other empirically supported interventions. 

• Conducting diagnostic evaluations and psychological testing for common youth concerns, such as anxiety, depression, ADHD, behavioral issues, trauma, learning disorders, autism, and other similar presentations

• Demonstrating strong knowledge of current clinical research and a commitment to staying updated on the latest empirical advancements.

• Demonstrating a clear understanding and deep commitment to ethical standards of care

• Direct clinical care will not exceed 50% of the role and will reduce over time as the clinic grows. 

Clinic Outreach, Marketing, Networking

• Partnering with our Marketing and Client Success teams to build and nourish relationships with key stakeholders (e.g., hospitals, pediatrician groups, payors, and schools).

• Organizing and leading community engagement efforts (e.g., informational/psychoeducational speaking engagements at schools or other medical offices) in collaboration with Brightline’s corporate partners. 

• Overseeing community engagement efforts led by other members of the clinic staff

Required Skills/Abilities

• PhD or PsyD required. 

• Psychologist license to practice with particular expertise in child and adolescent behavioral health evaluation, testing, and interventions

• Experience with being responsible for a clinic’s overall operation, in addition to building and leading programs of care, leading and training teams of providers and clinic staff

  • Ideally served as Executive Director, Clinic Director, Program Director, or equivalent

• Exceptional skills to adapt, develop, communicate, launch, and evaluate clinic processes

• Experience having provided clinical supervision for associates level or post-doc clinicians 

• Previous experience with startup environments and building teams and systems from the beginning strongly preferred

• Experience in a high-growth, multi-site healthcare environment strongly preferred

• Knowledge of local, state, and federal regulations related to the location of the clinic. 

• Strong analytical skills in making data-driven decisions and quickly understanding dashboards and other business intelligence tools

• Ability to influence cross-functionally and be an effective thought partner for peers and centralized support leaders

• Ability to build strong relationships with a range of external and internal stakeholders 

• Strong understanding of people leadership principles, practices, and procedures.

• Passion for our mission to redefine behavioral health for children and their families

• Outstanding written and verbal communication to influence and inspire teammates and other stakeholders. 

• Excellent time management, organizational, and interpersonal skills.

• Adept using and adapting to multiple tool platforms, including health record systems and communication/project management systems. 

• You are located within a daily commutable distance to Brooklyn

Benefits and Perks

• Comprehensive Insurance: Medical, Dental, Vision, Long Term Disability, Life Insurance, Flexible Spending Account (FSA)

• Time Off: 12 Paid Holidays, 3-4 weeks Paid Time Off, Paid Sick Days, Parental Leave

• Financial Wellness: 401k

• Stipends/Reimbursements:  Work-From-Home Stipend, Health and Wellness Stipend, Professional Development Reimbursement

• Other Perks: Collaborative working environment fostering connection and community with other clinicians 

• Compensation Philosophy: 

  • At Brightline, we have built a total rewards philosophy that includes fair, equitable, and competitive compensation that is performance and potential-based. The target compensation for this position ranges from $160,000 to $180,000, inclusive of both base salary and variable pay.  Individual pay may vary from the target range and is determined by a number of factors including licensure, experience, internal pay equity, and other relevant business considerations.

Our Commitment to Building a Diverse, Equitable, and Inclusive Workforce

At Brightline, we believe that Diversity, Equity, Inclusion, and Belonging are essential to the foundation that we build our mission upon.  We are compelled to build a future where all families can access inclusive, high-quality care. We are committed to creating an environment that encourages our employees to show up authentically, reach their highest potential, and have an equal opportunity to thrive. We are committed to systematically evaluating and improving our inherent beliefs, observed behaviors, structures, and systems. We are committed to ensuring that every employee, candidate, client, and family we serve is valued and respected. 

About Brightline

Brightline is on a mission to build a bright future for every child. We’re convening a team of leading clinicians, technologists, business leaders, and creative thinkers to completely transform what behavioral health care looks like. Together, we’re building exceptional technology and real-world care to bring families a warm, supportive, and goal-oriented experience of care that will help them thrive. 

Founded in 2019, Brightline is the leading comprehensive behavioral health platform for families, backed by $215M in funding from leading investors, including Oak HC/FT and Threshold Ventures. As we grow quickly across the country, we’re looking for exceptional team members who, like us, are eager to transform behavioral health in this country and change lives.