Floor Manager - Department Store
About the job
- At least 3 years of experience in premium or luxury fashion retail management, or a similar high-end retail environment.
- Ability to lead, motivate, and develop teams, including sales associates and team leaders.
- A strong customer service background, a deep understanding of client expectations, and an established local client network.
- Demonstrated success in achieving sales targets and effectively managing budgets and stock levels.
- Strong product knowledge, including brands, fashion trends, and materials.
- A solid understanding of retail operations, including merchandising, inventory control, and loss prevention.
- Strong verbal and written communication skills, with the ability to build effective relationships across the business.
- Ability to remain calm and confident under pressure and manage challenges and resolve conflicts effectively.
- Ability to think quickly and respond to customer and operational needs.
- Professional, discreet, and polished representation of the brand.
- Be responsible for the commercial success of the store and drive store performance.
- Identify key opportunities to enhance performance in line with current trends.
- Develop and implement strategic plans to achieve departmental goals and objectives.
- Analyse data and key performance indicators to make informed commercial decisions and drive KPIs.
- Be responsible for department and team performance.
- Lead and inspire the store team by providing guidance, coaching, and support.
- Work closely with the Store Manager, acting on feedback and working towards targets and deadlines.
- Build lasting relationships with internal and external stakeholders.
- Support the Store Manager in driving the team's personal development and progression.
- Train, coach, and upskill the store team to maximise opportunities for future progression within the business.
- Oversee daily operations, ensuring efficiency, quality, and adherence to company policies and procedures.
- Use business communication tools to drive task completion and ensure the team understands key functions.
- Support the Store Manager in driving performance in line with retail priorities to meet business objectives.
- Monitor and achieve store-level KPIs, including sales targets, company incentives, customer satisfaction, and operational efficiency.
- Ensure wage controls are met weekly and resolve any issues quickly and effectively.
- Make effective decisions to resolve operational challenges.
- Control stock movement, run accurate store audits, and implement visual standards in line with company guidelines.
- Seek opportunities to drive personal development.
About the company
Frasers Group is a British retail conglomerate that owns a portfolio of sports, fashion, and lifestyle brands with both owned stores and online platforms. It grows by acquiring brands and distressed retailers, rebranding them, and expanding across physical stores, e-commerce, shopping centres, and services like Frasers Plus and a retail media network. It differentiates itself through an acquisition-driven Elevation Strategy that shifts from discount-focused sales to a more premium positioning, leveraging its shopping-centre footprint and in-house financing and media to create synergies. Its goal is to elevate its portfolio to a premium market, strengthen brand partnerships, and expand physical and digital channels while monetizing through financial services and media capabilities.
Company Size
10,001+
Company Stage
IPO
Headquarters
Mansfield, United Kingdom
Founded
1982
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Simplify's Take
What believers are saying
- FY2026 revenue rose 8.7% to £5.3 billion, led by international growth.
- International revenue jumped 59.2% after XXL and Holdsport additions.
- Burberry stake reached 4.16% in 2026, strengthening luxury leverage.
What critics are saying
- Adjusted pre-tax profit fell 4% in FY2026, showing growth quality remains weak.
- Frasers withheld FY2027 guidance on July 16, 2026, citing Hugo Boss and Accent bids.
- Harvey Nichols needs restructuring after £177.9 million operating losses in March 2025.
What makes Frasers Group unique
- Frasers combines Sports Direct, Flannels, Harvey Nichols, and international platforms across 1,500 stores.
- Its Elevation Strategy lifts margins through premiumization, refurbishments, and tighter brand partnerships.
- Mike Ashley still drives opportunistic M&A, letting Frasers buy distressed assets cheaply.
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Benefits
- Gym Membership
- Paid Holidays
- Employee Discounts